Reviews for Shiprocket: eCommerce Shipping

Shiprocket is a good app if you want all in shipping solutions from low prices to tracking. Ayushi my account manager has helped me regarding some issue i faced with couriers NDR and everything.

Response time is really quick. I have been using Shiprocket for a long time. My manager Rajesh Rana is very responsive and helped me many times. Best shipping services aggregator in present time. Must for your ecommerce business.

Amazing response time. I have been using Shiprocket for a long time. My manager Sanjeev Gulia is very responsive and helped me many times.

I used this app it is amazingly easy to handle. A best way to ship your orders and automatically it fulfills the orders in the shopify store.

Using the app for almost a 9 months now and there are several issues with weight discrepancies and non-delivery due to delivery agents carelessness mainly with these "xpressbees " courier partner my point is that anyone who wants a shipping partner never tie up with shiprocket better to find some other. If u have no choice and have to use then Remove cheating courier company xpressbees from shipping portal and use it mainly if we have a customer relationship manager then its maybe useful. But i am not sure for whom, My relationship manager is Ayushi she is waste and fit for nothing very bad in every way possible she does absolutely nothing related to our shipping issues a total waste. So guys, if you need a shipping partner best, don't use shiprocket and if u do so never ask for Ayushi as your Relationship Manager.

No wonder it's a good app but when you need any help, in general, their responding time is more than 2 days, who will wait for 2 days or to hold any products, I tried calling many times, firstly waiting time is more than 20 mins and even somehow you call connects then their representative automatically disconnects the call. overall customer service is very bad.

Prambheet Kaur is handling my account very well and replying to all my mails and resolving the issue. Best app to deliver the products.

Horrible and worst experience ever.... 1) Account manager never picks the call 2) on most of shipment they charges extra on weight discrepancy which is not real 3) during locked down they keep sending mails for RTO and all and writes that if action is not taken than we will not able to claim charges in future. 4) They keep calling for upgrade and said we will serve better if you upgrade, after upgrade NO SERVICE - NO SUPPORT if this is not resolved will stop using shiprocket very soon. I am editing this again - even escalation is more worst than regular support. never got reply.

Shiprocket's dashboard is the best. Dashboard is the only reason why i moved to Shiprocket. Customer supports answers me everytime.

As long as you don't encounter any problems its a good app. But if you need customer service forget about it. No one answers the customer service number. Email? You will get more tickets than a bus conductor. It's like being on the high seas in a boat if it starts leaking you're on your own.

it's very useful in every step. I am really comfortable working on ship rocket, and customer service responds very well.

Been using over the past two years! Really happy with their service, and prioritisation and professionalism that they have shown, Thank you team

Review Update: July 17, 2020 Apparently they have migrated me to a FREE Lite Plan to their Pro plan and have issued a 3 month invoice to me for Rs.10,089. I addressed this with their call center and after being assured that the invoice will be canceled in 2 days (this was 5 days ago), they have suspended my account now disabling me from shipping out any of my orders. FIx your mess Shiprocket. You're dragging your name through dirt right now. Once again, I appeal to any competition out there. Read this. See the flaws and incompetence that their customers have to put up with on a regular basis. Please come up with something better. You can migrate each and every one of Shiprocket's dissatisfied customers to your platform. Review Update: June 06, 2020 Is there any competition in the shipping aggregator field even surveying and reading this. Please see what your competing against and reach out to me. I will gladly shift over in the blink of an eye if you offer even slightly better product and service. Shitrocket has reached rockbottom in terms of customer service. Their partners falsify delivery status updates, packages don't get delivered and even with supporting proof from the recipient Shitrocket fails to locate the package, provide insurance/compensation towards lost/unreturned packages or even waiver the shipping charges (two way because they claim to have initiated return of undelivered packages to me). So now I,m left with a forever diminishing wallet balance and ten in thousands of rupees in misplaced/unreturned shipments. Review Update: December 27, 2019 I have been failed miserably by Shiprocket for International Shipments. They make me migrate to a subscription model charging about US$32 per month and then I was consistently faced with problems. Even with having all Export documents in place and completed KYC with DHL and Aramex, I was unable to get my shipments dispatched through Shitprocket. It has been 5 months now on the $32 plan and have not yet been able to ship even one consignment internationally. Moving back to the free version for domestic shipping. I don't need to deal with this circus again for shipping internationally. There are other option to consider. Shitrocket: You can shove it! your petty excuses and justifications are full of shit. ----------------------------------------------------------------------- Review Update: August 7, 2018 The overcharging issue by courier partners has been resolved and an assurance has been given that future instances like that will reduce drastically. I'm hopeful for that. I was suggested to use Delhivery as they have more lenience in terms of volumetric weight, however, there is still a lot of delays in terms of picking up and updating delivery statuses from Delhivery. So looks like I will be sticking my neck out and opting for a more timely courier service like FedEx or XpressBees and only hope that I don't face any more unnecessary overcharges. I have definitely been impressed by the followup action led by Sachin from Shiprocket and so have increased my rating from 1 to 3 stars. You can definitely expect a better rating once you tighten your reigns with the courier partners as that is where you are still falling short. They are the core of the shiprocket model and hence need to be operationally consistent. -------------------------------------------- Skips Soft Sole Shoes posted on Jun 27 Great app. The app in itself is very straight-forward and easy to integrate and use. On the downside, the customer service and response rate is outright awful. The courier partners often end up charging double and sometimes triple based on what they claim is volumetric weight. Several emails, chats and calls to the Shiprocket customer support have fallen on deaf ears. What you can be sure to receive are standard scripted emails and messages. So if you plan on using shiprocket, take the average shipping rate and increase by 30% to arrive at a more realistic rate.

I am using shiprocket from 3 month I find no issues till date. Everything is smooth. It saves lot's of time. I will recommend this app.

we are really thankful to our key account manager gurjot bhela sir who solve our issues regading shiprocket system in quick moment.

App Is ok Good Services Price also good................ happy with the service happy with the service

App is ok-speed is bit slow. A/c. mgr Sarika n Priyanka is nice, assistive, polite, works on time..

I tried this app for a day and booked 3 orders, none of which were picked up even 4 days later. Even the customer care has no clarity about the issue. This is only going to create more angry customers. I would recomen using another app or directly collaborating with Delhivery or Ecom.

Worst company. First off all so many RTO orders. The courier companies are not even attempting to deliver the products to customer. Giving fake reasons that customer rejected without even calling them for a delivery. Plus they are making money with weight issues where in all the dimensions and weight correctly mentioned. My company is in loss due to shiprocket service. Even though Mr Gurjot Singh Bhela our representative really helps us in all the technical and non technical challenges, the company just tries to make money from unwanted weight and rto issues.

It's been a journey where things have improved consistently with Shiprocket. Weight discrepancy issues have reduced. The account managers are very supportive. Rajesh Kumar is the recent account manager assigned to me and he's been very supportive from day 1.

using this app since 6 months and our experience with SHIPROCKET is outstanding we recommend this app to everyone.

We had a fairly difficult start with Shiprocket. The Shopify orders would automatically sync. But arranging for pickups on time, packages being randomly made RTO and unfair weight discrepancy charges had almost made us stop using the platform. Our requests to Shiprocket support would take a long time to get a human response. However, in the last couple of months. We were assigned a dedicated account manager (Gurjot Bhela) and things seem to have become better. In spite of lockdowns across several states, Gurjot has been been there to help and support us and always does more than what his job requires him to do, be it helping out on holidays or late at nights. This has helped us streamline our operations. Still, there is always room for improvement, especially with the Shopify Panel. Allowing splitting of shipments for orders created from Shopify, automatically integrating Shopify Warehouses with Shiprocket Pickup locations, having default values set for shipment dimensions, inheriting changes made on Shopify orders into the Shiprocket panel to name a few. That being said, it is a good tool when you handle a large shipment volume like us. I recommend them for a mid to large sized company.

Hi, we Zizira as a partner are very much impressed with the services provided by Shiprocket. Deepika our Account manger is very helpful and the best think I like about her is her proactive responses. I have always got a immediate response from her regarding any query and that is the kind of service we expect. We have few more concerns and I am sure Deepika will take good care of those concerns and help us to strive for the best. Regarding the delay in delivery, I would suggest that your team should look into it on high priority.

I used Shiprocket for all my logistic services. It made everything from labelling to shipping to COD a smooth process. Their support is excellent. I got key account manager Mr Sanchit Sharma, who is always available on a single phone call whenever I need any help for settling issues or errors. Overall my experience with Shiprocket is awesome and key account manager made it a perfect fit for my ecom. Thanks

very good service and easy for use and excellent service , and fast payment service is very helpful and good custemer care support