Reviews for Shiprocket: eCommerce Shipping

GOOD SERVICE

good service

We have been using Shiprocket with our Shopify store for a while now, and overall its been a great experience. The platform is user-friendly and provides detailed analytics, helping us to keep track of shipping costs and performance.

good services

Awesome service Provider

A great platform for scaling e-commerce shipping needs.

Nice app making shipping easy

Enjoying the experience of shipping with shiprocket, it is truly a reliable site to associate with.

Very good

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics, helping us to keep track of shipping costs and performance. If you're running an e-commerce store on Shopify and looking for a reliable shipping partner, Shiprocket is definitely worth considering!

Closing my account with them today. Worst service. and there are Fools and stupid people sitting on customer care, they will tell you the status of your package, ticket and concern what you can already see on dashboard. No Solution. comapny pays them just to say Sorry. I don't know how they say sorry to so many customers and collect paycheck and go home. probably that's only they are good for and are suitably employed by company. Noone ever solves anything including their senior managers who are just more experienced in saying sorry in better language and authority and that even they have escalated the issue. To whom, no one knows and nothing happens. The tickets are shown resolved after 48 hrs having done Nothing. Most pathetic service. Have had enough now.

GOOD Shipping

TATTI company- BULSHIT- No reason Weight dispute create karte hai... and auto deduct from wallet.... ****WORST***** ****CHEAT**** FRAUDSTER Be aware guys....

tracking page for shopify is not visable , how to connect tracking page for shopify store?

T Bhai

2024-08-06

India

Pathetic app. Shows low rates and then will charge 5 to 10 times the actual weight & dimensions. Shipment images with dimensions & measured weights are also not accepted. They will randomly charge any weight they like & there is no way to get the issue addressed.

They are scammers and fraud company . Took money from customer and and showing product in RTO. DO not physically deliver your RTO. do not take their service

Pathetic. Pathetic. Pathetic. I have been using Shiprocket for years. not because I want to, but because I am forced to, as there aren't any alternatives. All those problems that were there when I started using Shiprocket are still there. This means that they have no plans to change. They will deliver 80% of your orders without any hassle. The remaining 20% will get undelivered, with fake delivery attempts. They don't have any leverage over these couriers like Delihivery and Amazon-Masters of Fake attempts for COD. And those 20% undelivered orders are enough to give you massive headaches and unwanted criticism from Customers. As a Brand, this alone will tarnish our reputation. Though they are coming up with new offerings, everything is based on their core offering as Courier Aggregators- And they have failed miserably in this. Frustrating. Head-Ache Inducing.Pathetic. Good for Nothing Customer Care will ask for 24-48 hrs to find the solution- and that solution will be RTO, with the hungry Courier Companies charging you for sending the package back to us. Just think about it- They show the audacity to take shipping charges, make fake attempts, and charge us for RTO, thus making us pay for their mistake. It's a minimum loss of 200 Rs per order. Just Imagine how it will affect our business. There will be thousands of Sellers with this same experience. I hope their CEO sees this comment. I hope they correct themselves. But, all these years of my terrible experience suggest that they won't change. What a Pity!!!

Hi! I wonder what went wrong. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- RV

Customer care only knows to give time 24-28hours they will not do anything. i lost my sales + customers and got bad reviews on my site. Even if you will fill NDR (with recording) even if you will do conference call with shiprocket and customer. they are helpless only can give 24-28hours time if courier boy wants he will if not he will return. . according to reply i also try to contact them again they again not doing anything. they are not giving refund of my 2 month old parcels. which is not delivered to me AWB are R121811627KR and R121800688KR

The support is the most pathetic. There is a lost shipment which has been 'Shiprocket Secured' and shipped on March end via Indiapost. The shipment was lost. After escalating the issues, they take 3 months of time postponing the response and close the ticket claiming the shipment has been delivered. Even after submitting the voice recoridng of the customer claiming that no one has contacted him, they just repeat the statement that it has been delivered without giving any proof. We understand that shipments can be lost occassioanlly. But what is the purpose of charging extra money in the name of 'Secure Shipment' if they just want to waste months of customer's time in following up and try to dodge with false claims.

Never think about trying them. There are lots of shady stuff they are doing. Please try to use direct courier company for your business.

Worst service Fake weight discrepancy, I am selecting Air service and also fastest to give good service to our customer, but product not getting pickup even after several follow up and they always ask to wait till evening. And they don't have customer service after that. For fake weight discrepancy I am moving to consumer forum, even in Image provide by courier service provide our parcel clearly visible, size is smaller than 4*6 inch courier slip still they charging higher volumetric weight. waste of time being with ship rocket. I will also make reel for the same and post across social media and review for service.

Very poor service. Staff is rude and they never have solutions for anything. So many lost package and no solutions after that too. No delivery on time, Most of the time I have received my COD Remittance after 15-20 days. My customers received different products than we have sent and they take no responsibility for that too. PATHETIC SERVICE.

SUCH A PATHETIC PALTFORM. NO CUSTOMER SERVICE. NO RESPONSE BY RAISING TICKET. YOUR TICKET GETS AUTOMATICALLY CLOSED. THEY EARN BY RAISING WEIGHT DESCREPENCIES. SHOPIFY SHOULD REALLY BAN THEM FROM THEIR STORE. PLEASE DO NOT CONNECT SHIPROCKET WITH YOUR SHOPIFY ACCOUNT. WE HAVE STOPPED USING SHIPROCKET SINCE 2 MONTHS AND STILL THEY ARE RAISING WEIGHT DESCREPCIES AND DEDUCTING MONEY FROM OUR WALLET. PLEASE DO NOT USE SHIPROCKET.

Extremely disappointed with Ship-rocket and their practises. I have just started my one e-commerce website and used shiprocket for my first 3 parcels and was charged an insane amount thanks to so called discrepancies. Will never use this website again and will warn everyone against it.