Reviews for Shiprocket: eCommerce Shipping

Horrible service. So much of harassment so much of fraud, so much money they keep deducting from dashboard no help given by anyone. horrible service! someone reaches out and then doesn't reply for months.

Nice and very easy to use

Terra

2024-09-12

India

It works well, account management is great, pickups and delivery is timeline and UX UI of their dashboard for syncing and order tracking is pretty smooth. The communication for the buyers is also great. Overall satisfied with their service.

Organique

2024-09-04

India

I am extremely disappointed with the service provided by Shiprocket. Despite the fact that my order was successfully delivered to the customer, I attached an image for proof, Shiprocket dashboard still showed the order as undelivered. I have made numerous attempts to contact their customer support team to resolve this issue, but it seems that my concerns have fallen on deaf ears. To make matters worse, when I received the shipment back, it contained a completely different product than what was originally sent, because obviously the customer already received the order. This is a clear indication of negligence and mishandling of the order. I am utterly unsatisfied with the lack of control over shipments and poor service provided by Shiprocket. And this is not the first time I've faced this issue, there are several different issues like lost shipment, undelivered shipment wtc with their service. I would not recommend their services to anyone.

I have been using Shiprocket since 3.5 years and it has been a good experience.

Working with Shiprocket has been a fantastic experience, thanks in large part to the exceptional service provided by Rajesh Rana, our account manager. Rajesh has consistently delivered outstanding support, ensuring that our shipments are handled with utmost efficiency and on-time delivery. His deep understanding of the platform's technology has made our operations smoother and more effective. Rajesh’s expertise in pricing has also been invaluable, helping us navigate various options to find the most cost-effective solutions without compromising on quality. His responsiveness and willingness to go the extra mile to resolve any issues have significantly enhanced our experience with Shiprocket. Overall, Rajesh Rana’s dedication and professionalism make him a standout account manager. I highly recommend both Shiprocket and Rajesh for anyone seeking reliable, efficient, and customer-focused shipping solutions.

It is ever best solution for our shipping partner. the manager "Jujhar" and "Shashank" - The support is awesome! even they are at office or outside they keep the work with them everywhere also the experience with this logistic partner is too good for us whether we talk about rates, service or anything!

Using it since almost 2 years now. Perfect for all in one shipping solution.

very good

Extremely easy integration. Really smooth panel which anyone can use from yourself to any new staff can easily understand within hours how to us and operate. Lot of exciting and innovative features to add value to your D2C store. Pretty much ticks all the boxes needed for a great shipping aggregator

Services are good.

best app for shipping for e-commerce business

We've been using Shiprocket for my e-commerce business, and their suite of services has been impressive. From their fulfillment service to the engage and amplify features, Shiprocket has provided a comprehensive solution for managing and growing my business. The fulfillment service ensures timely and accurate deliveries, which is crucial for customer satisfaction. The engage feature has been a game-changer in keeping my customers informed and engaged through various communication channels. Amplify has significantly boosted my visibility and sales by optimizingour marketing efforts. Overall, Shiprocket has streamlined operations, making it easier to scale the business. Highly recommended for any e-commerce business looking for a reliable logistics and growth partner.

Great service by team, hassle free shipping and now they introduce one day shipping as well, most of the customer is satisfied with the fast delivery experience. Personalise account manager helps alot in everything so i don't have to call support everytime.

Excellent experience with shiprocket & We are very much satisfied with the services. Definitely recommend them to others.

Nice app making shipping easy

good services

Smooth process of logistics and support by the team. Customisable and flexible any time.

It is a very good, helpful for me, I will prefer this for long time

A great platform for scaling e-commerce shipping needs.

Shiprocket is a popular courier service & No. 1 Aggregator in India, offering express delivery, COD services, They also provide efficient Erly cod for sellers to grow there business we really happy using ship rocket

good service

Great delivery service and support provided by ship rocket. Also, an awesome customer support

VASTRAMANIAA

2024-08-31

India

Very good service and work , and getting timely reply by account manager @Sahil we are using Shiprocket from last 4 years great experience

Getting good service and support