Reviews for Shipping & Delivery ‑ ShipZip

Great customer service and easy set-up

This app is amazing. It's been 4 months since we are using this app and their customer support is really fast. I can book a slot as per my convenience and the support team solves the issues without any delay. Shoutout to Siddharth Kevadiya, the person who fixes our issues in less than a minute.

Bricks Masons

2023-10-25

United States

Amazing app and support team! The single-location shipping rates is a life and money saver! if you have products shipping from various locations and you'd like rates based on cart value, this is the app to go for! Highly Recommend! Sid from the support team did an amazing job helping us with the set up and testing! Thank you!

Fantastic app! Easy to use and modify for our specific needs. I can't recommend the support and customer service too! The team has gone above and beyond to assist with queries and more custom questions. Highly recommend this app and Cirkle Studio for any of your Shopify needs.

highly recommend this App. Easy to use. Fast and friendly customer service, solved all my issues. thank you Team.

This app makes a very complex thing simple. There are other apps charging 5x this price for worse features. The support from Sid is also amazing. Can't recommend it enough.

Exactly what we needed! The app allows us to customise our delivery options nicely, a must have feature that we couldn't set up directly via our Shopify store. Sid from the customer service team has been a huge support in helping us create the rules we needed. We are very pleased with the app!

Perfect solution for postcode shipping. The set up is clear, many options and support is very helpful understanding the app and solving issues.

Great app and super helpful and fast support. Would give 6 stars if possible!

This app works wonders for the double charge issue that happens on two different profiles within shopify. Sid helped me in a google meet session to set up the shipping rates and explained it amazingly! Keep up the good work!

The Founder of the application is extremely helpful, Helps a lot even the team is fantastic.

My experience was great. Manoj Socha solved all my issues and set up my shipping conditions exactly as I requested. Excellent service.

I have installed many shipping apps and none of them worked for our store as we had too many requirements. But when I installed ShipZip, the customer service was exceptional. I have not seen better customer service ever. Sid is extremely helpful, has a lot of patience and know his technical stuff. He worked with us for about 2 weeks (2-3 days equivalent full time) to make sure that the app work for our store. I will definitely recommend this app.

very good support, very nice and patient, helped us a lot and did a lot of changes for us. Highly recommended!!

This app is amazing that ever happened for anyone that uses third-party shipping rates. Sid is the best supporter. He provided amazing customer service with great communication and he always handled all the work for me. I was really appreciate with their level of services and would highly recommend them to anyone looking for a reliable and efficient partner to add shipping rate. With their support, I was able to receive everything done quickly and easily, which saved me a lot of time. I would definitely use their services again in the future. And thank you so much again for always kindness supporting.

Great app and great customer service - shipping rules can be complicated but they really help to make sure it's set up to meet your requirements. Highly recommend.

Sid has been very helpful and is quick with his replies. He helped install it, get it designed right and even added some customization to display the local pickup to suit our needs better. 5 stars.

I use multiple apps from this creator and I have to say everything is well thought out and the support team is absolutely amazing!

Cookiegrams

2023-09-08

Canada

The support team is very cooperative and fixed all the problems you facing with your shipping method ShipZip's customer service is top-notch. I had a few questions about my shipment, and their customer support team was incredibly helpful and responsive. They went above and beyond to address my concerns and provide assistance promptly. It's evident that they value their customers and prioritize their satisfaction. Great Experience with ShipZip

Sid is amazing. The app they have built is so customizable and saves us lots of hassle and time. Amazing quality service and support.

if you have multiple locations and have problems with the multiple shipping charges ,, get this app .. the best customer service also .. manoj socha was the person that helped me on the chat and fixed everything for my store

WOW! I have been troubleshooting for two weeks on how to get one shipping rate vs how Shopify combines rates if you have multiple locations. But I added this app and Manoj fully helped do ALL the set up. We were on chat for nearly THREE hours and he never stopped until it was all fixed and perfect. It's so rare to find this level of customer support. I didn't have to do a thing except test while he configured all the settings. I am so happy, relieved, and impressed.

First and foremost, this is one of the few apps that can display shipping fees on the product page. Additionally, the backend settings are very diverse and flexible, making it suitable for various situations to add surcharges. What surprised me the most is that every time I inquired online, there were real people responding, not robots. They resolved issues swiftly, and there were staff available even on Saturdays. I believe this app is very well designed and the tutorials are very detailed.

This app has solved a problem that I've had for ages, and until now couldnt find a solution. Thanks so much to Sid for your assistance in setting this up for me, it is perfect! Highly recommend

Fantastic! Great help! Fast, straight to the point, did everything for me. Recommended!