Reviews for ShipInsure Shipping Protection

We used to spend hours each week dealing with carrier claims. ShipInsure has allowed us to avoid this entirely and is also making us money. I'm very happy with this app.

Great app. Set up was quick and easy. Team has been helpful. Working great so far.

ShipInsure has been a fantastic addition to our store. The integration was seamless, and our customers value the extra layer of coverage it provides. Their support team is both responsive and helpful, making the entire process straightforward. We've already seen a reduction in time spent dealing with shipping issues. I highly recommend ShipInsure to all Shopify store owners!

Couldn't be happier with my experience. I've just added ShipInsure to my second Shopify store. David and Noah have been very knowledgeable and helpful throughout and I would recommend this app to anyone to wants to reduce their liabilities on shipping! Thanks team!

The support from this app is just terrible! Poor customer service, they don't respond to you after eamiling them several times, but they'll respond fast when they get reported to shopify. I've had the app on my store for over a month now and it has yet to be set up correctly. Support is pretty much non existant now. Will definitely look into another app cuz nobody has time to deal with all this nonsense.

Easy to integrate. Great purchase rate. No issues at all. Overall great service to provide your customers

Fantastic responsiveness from support (specifically Noah). Very happy with the utility their service provides as well. Highly recommend.

Very good communication with everyone we have spoken to. The onboarding process was by far the simplest, and quickest yet.

Super great customer service and pretty simple app. The integration works great as the team is able to make different customizations to make it work for your store. Highly recommend.

Thank you for the feedback. We are sorry that this experience was terrible for you, and we take full ownership of what happened. Our merchants are at the center of everything we do, and we promise to pay claims on everything that is not fraud. In this instance, we were informed by the carrier that it was still in transit and wanted to give them ample time to come through on their promise to deliver the package. Since this experience, we have changed our policy and will pay claims sooner and with less hassle. We have also substantially built out our claims department and are available 24/7. We were in the wrong, and we promise to be better for you and your customers moving forward.

Polkadog

2023-11-03

United States

We have had an awesome experience so far with sales and customer service. The application makes it much easier for us to file claims. In the past it was a bit of a headache but this saves time and money! Highly recommend!

Recycled Karma Brands

2023-10-24

United States

This program is great! It's nice to know my team does not have to worry or waist time filing claims for missing packages

The top-notch customer support set ShipInsure apart from other similar companies from the beginning. The ability to meet and talk to their team from initial demo to setup to trouble-shooting after installation is what helped us know we made the best decision to partner with ShipInsure. ShipInsure does precisely what it promises - it eases your shipping headaches. They take care of the time-consuming customer service issues that pop up with lost, damaged, or stolen orders with ease. We highly recommend using ShipInsure!

Great shipping insurance app. They are very responsive and always ask for our feedback which is appreciated. The set up couldn’t be easier. Haven’t had any issues with the app either!

Great customer service support. I reached out with a minor issue and it was resolved right away.!!!!!

Very responsive, easy to set up, and promptly took care of all the customization features that I needed. Customers have been happy with the claims process and it feels good to have the peace of mind that lost or damaged packages don’t come out of my pocket.

This app offers great insurance rates for shipping above what most carries would cover. It is also conveniently available for customers to simply add to their shopping cart order. Their support is expedient and not afraid to discuss issues by phone conversations. I would recommend this app!

it was easy to install , the customer support team is great especially Morris , they saved me tones of money with packages lost by UPS, I love it that it is free for me, they only charge the customer a small fee

Customer service is great and very responsive. I do like this app, however, they do not cover shipping + taxes for customers, which other apps do. They said they are going to update this in the future. I am going to stick with them because I do feel like they have a lot of potential and I do like how easy it was to install.

shipinsure was easy to download and use it took less than 2 minutes to set up.it helped me not to worry about claims for lost packages anymore. I would recommend this app to everyone

Would mark it zero stars if I could. App causes variants to not work with certain themes in shopify and their support was zero... Been a couple weeks and still no reply other than wanting to know what I removed the app.

Great App. Really recommends this app. Help me a lot with bad products and chargebacks. Recommends for every store out there

My store was getting a lot of chargebacks but this app quickly eliminate that. Their support is awesome. Really recommends

Triple AAA Fashion Collection Based on our experience with this app we have reached out twice to support for simple basic information and have not heard anything from them since hope they see this message and we get some help! We heard back from John and he was able to provide us more details on what we are looking for so we are looking forward to seeing the process within the coming months together this insurance has helped our store from having lots of abundant checkout from or site.

Shipinsure is a very good app. the app has helped me not to lose cash on order returns and order things. it also helped me to scale my sales.