Reviews for Segments Analytics by Tresl

Segments Analytics is one of my favorite Shopify apps, we started on the free plan but upgraded to the Growth plan... its worth it! I've learned so much about various segments of our customers (cohort, purchaser of X product, customers who we've engaged with Y marketing initiative) using the app. It has the cohort analysis that you'll find with other apps, but gives you the ability to cut (segment) that data in a lot more nuanced ways! The app provides a level of intelligence that'd I've only seen larger orgs with a data science team have access to. I'm very happy to have these insights at my finger tips. Also, the customer services for the app is great. Any time I've had questions, I've gotten an answer within a couple hours.

Very usefull app, helps you digging deeper in your data. Very easy to use, it enables you to build very relevant segments, and then send it to Klaviyo or SMA audiences... Also the support and their datascientist are always available to help. I recommend !

Freedom Rave Wear

2021-12-19

United States

I am now able to make segments that are consistent across my email and SMS channels. This is a game-changer and a huge time saver.

Oil Life

2021-11-06

United States

Our first segmented email campaign yielded the following results: click through rate: 1.0% --> 2.7%, open rate: 20% --> 30%, and double the revenue! I definitely recommend you consider speaking directly to your segmented audiences. Each customer has diverse needs and purchase patterns. Addressing them directly allows for the customer to feel seen and understood :) Thank you for all your help John Chao!

This app has been a fantastic addition to our site. It provides some really interesting data for us to use. It is especially handy being able to segment our customers (we use customer tags for different pricing on site) and now with a few simple clicks we have all the key metrics we need at our fingertips instead of ploughing through endless spreadsheets to analysis monthly sales. The playbooks are also really helpful, and although our email system doesn't have an available integration with segments, it still allows us to build a workflow for each of the main lifecycles of our customers. There are some new releases in V2 that I haven't had chance to fully look into as yet, but the product relationship area is sure to grow sales. And we will definitely be making use of the Facebook integration that has been recently added. The support team are second to none. we've had a couple of instances where we needed to chat and the team (John specifically) reply quickly, and are super friendly and helpful. Don't be put off by the cost, the insight this app gives has saved hours of my time, and is working in growing our sales each month. It's definitely one that is going to pay for itself.

gray

2021-05-25

Japan

It's very useful because it is easy to get data that we have to assign a data scientist to make it usually. And customer support are very awesome. I ask request so many times, then they response very quick and kind. If you want to growth your business by your data, I highly recommend this app. I request more app that can integrate.

Amazing app for shopify. Breaks down the data on a very easy way to consume. John, the founder of Segments does an amazing job with his team, delivering a great experience for the clients. I only have great things to say about Segments...

I used the app help me segmentize my database and then create marketing email campaigns based on the clients profiles. The app is so good to understand better what our clients bought together in oder for us to do effective cross sell and product offers.

Promix Nutrition

2021-04-15

United States

Segments gave me a level of data that was extremely helpful in improving ads, email flows, and site design. The call with their team was by far the most helpful data analytics call that I have ever had. Great product!

I highly, highly, recommend Segments by Tresl. I've been working in digital marketing for 10 years, and I would recommend this app/service as highly as any I've ever endorsed. We've been using Tresl and interacting with the team for more than 2 months, and their app + the service they provide has had a significantly positive impact on our business. Their stand alone app is exceptional, and on the support front they've been extremely helpful from the top down; John, Tony, Dan and Puhsin are remarkably intelligent, thoughtful, kind, and responsive. I promise I'm not invested in their company, nor is this an incentivized review. They're great people making a great product to help businesses succeed. Feel free to contact me directly for feedback about this app; joey@curiada.com. Cheers!

Segments is an excellent app. The team truly cares about your experience and the insights are invaluable. 100% happy with Segments.

Amazing support from John and Tony. As well as CLV and other great info, the thing we get the most value from is syncing the segments to Klaviyo, and then syncing those from Klaviyo to Facebook custom audiences. We then run retargeting on them. Very effective and worth the subscription price alone.

These guys are whizzes at data visualization, and are super helpful + responsive with custom requests that come with your product catalog. The app keeps improving and as such, is a key tool for our whole team to better understand customer behavior.

True Botanicals

2020-09-10

United States

Segments by Tresl was a DATA LIFESAVER for my company – breaking down crucial customer loyalty data that would have otherwise been costly and difficult to for our small beauty skincare brand. Their team of data scientists are top-notch, responsive and helpful. This is a must-have for any brand that wants to use data to inform their marketing strategy. Our secret weapon for staying ahead of the beauty industry.

Segments is the platform we've been searching for that presents both forward-looking and actionable insights. We love that John, Tony and the team have a data science background and how responsive everyone has been!

I am delighted with Segments. It gives great guidance on cohorts, next purchase and customer journey. It is a time saver too, boiling the stats down to actionable next steps and letting me get to work marketing to customers.

We originally installed Segments to have access to better customer and product data which helped inform business decisions. We were happy with the mid-tier analytics we had access to. We realized our business needed even deeper insights and decided to upgrade our Segments account to the Enterprise level which gives us access to the team behind Segments to act as our data analysts. We've worked on countless projects with the team and have received reports and recommendations around specific business cases that have changed how we're thinking about product assortment and customizing our marketing strategy based on insights.

After looking and trying many different customer analytics/customer loyalty apps for both insights and syncing to Klaviyo, this one is the best we've found. The analytics , UX, and design of how data is presented is very intuitive and questions we had our customers were answered in one of the many different tabs. The ability to sync to our marketing stack incl FB and Klaviyo is very helpful. Don't think we'll need a data team for a while as this will take us far.

I've only been using this app for about a week. I encourage you to install it for at least 1 month to gain the insights. I have been able to redirect our email flows and other teams with the easy to view information. It wasn't that we couldn't parse this ourselves, but it is saving us money by doing it quickly and presenting is better.

Segments is the best app discovery for our business in ages! All of the data I want and need broken down into intelligible and actionable bite-sized pieces!

Parade

2020-03-30

United States

Segments has been the single greatest unlock in our business intelligence stack. This app streamlines your data with enterprise-level segmentation and provides thoughtful analysis and tactics to improve your marketing programs. Highly recommend for merchants of any size

A great app! Helped us to reduce churn rate and to increase personalisation. Product analytics is good for inventory planning. The best thing is it's price because similar solutions of segmentation are quite expensive. Support is instant too.

Segment is a game-changer for us. We're able to gain a birds-eye view on all of our cohorts--thanks to Segment's ability to blend data from order, product, and customer tables altogether. Easy navigation, actionable. Highly recommend

Segments is a must-have app for better understanding your customers. Love the Klaviyo integration. Great support from John and the team as well!

Highly recommend - we’ve tried several different analytical apps - this is the first one that gives you recap flexibility to break down the customer and product data into the segments we need to target. With the capability to feed into klaviyo and Facebook this is a powerful tool.