Reviews for SC Product Options

We have used SC Product Options for a few years now. It has allowed our business to grow by offering made to order customizable products to our customers. We highly recommend!

Great service, easy to communicate and a supportive team.

Updated Review: We were on the premium plan with the Bold PO app and have experienced a significant decline in quality of customer service and the app in general since SCPO acquired it. At first we were excited that they reduced the monthly price point for the premium version by $10/month, but it has come with a serious cost... Since April 2024, we have encountered issues with incorrect orders, missing required fields, and improper customer charges. Despite customer service's attempts to fix these problems through coding changes, the issue was not resolved and it took over a month of back-and-forth communication to finally have it fixed.  Unfortunately, since that time we have started to have other issues pop up related to the code changes that SCPO made to the site when attempting to troubleshoot our issue in April. Shopify and our theme developer have confirmed the issues are related to those changes made in April, however SCPO said that is not true. As they were unable to assist, I had to seek assistance from an outside tech person to address the issue that they stated they could not find evidence of.  Recently, I again noticed an issue where if someone is changing dropdown menu fields that have a price adjustment attached to them, that the pricing is not always updating correctly on the product. Sometimes it states a price much lower or much higher than it truly should be. I also was not able to add this product to my cart. I sent video evidence of this to customer service and they said they would need to pass it on to the developer to review. I just received an email from the development team not addressing my stated issues whatsoever and telling me that the app is working as it should when this is simply not true. I am beyond frustrated at having an app that I pay $40/month for and my tech issues are not thoroughly investigated, the responses I receive fail to address the issues at hand, and they repeatedly dismiss concerns of which there is video evidence that they do, indeed, exist.  SCPO, it is time for your developers and customer service team to do better and support your clientele.  ------- Previous Review: We have been using this app for about the past 6 months. We utilize the Premium version and for what it is, it is quite pricey; being the only app we found that will alter the pricing at the top of the page with variants, they have a corner on the market, however. For $50/month the easy of editing variants could be better. Another large drawback of the app is that you cannot utilize currency selectors for customers as Bold variants will not adapt, resulting in undercharging of customers and lost revenue. Customer service has been fair as well as overall experience. Again, biggest issue would be premium pricing is $$$$ for what it is.

This app is worth every penny and then some! The flexibility and customizability of the app makes sure your customer's shopping experience is easy and seamless. We could not function without it!

The level of service and support from this team is second to none, they are always on it when we need assistance.

I just had a call with Harun who explained very clearly all the steps to add my button on Shopify. The explanation was very easy to follow, and I am very happy that she explained it so well. Compliments to him!

I've had a fantastic experience with this Shopify app! It's incredibly user-friendly and intuitive, making it a breeze to set up and manage. What truly sets it apart, though, is the exceptional support. The online advisor was incredibly helpful, providing clear, timely guidance and answering all my questions with patience and expertise.

Its the best app for the variants and custom products A great customer service helps in all ways to resolve the issue

Ahmed went above and beyond to solve a complicated issue for me with a lot of patience and great service!

Great app, been using for years. It has some quirks, but I find that it works the best for us compared to other apps. Also big shoutout to Nicholas, Haris, and Alina for their customer service! --- Updated 2024: Thanks to Muaza for helping me with a technical problem!

Great product options and quick support. Recommended!

RE Factor Tactical

2024-07-29

United States

Huron was extremely helpful and answered all of our questions within the first 5 min of the call. He then offered to personally ensure everything gets edited and uploaded correctly. Great first experience!

PixelsPrinted

2024-07-25

United States

We have been using the app for many, many years now. It works great and they have THE BEST customer support. We highly recommend it! 5 stars all the way! I am hoping they release a ton of other apps, too! Everything is so intuitive and easy to work with.

The team at SC Product Options are very attentive to our needs in terms of customisation of the app to meet our requirements and match our brand and theme look. They're always happy to jump on a video call to run through things in detail and ensure they're delivering to your expectations. Thanks especially to Harun and Emir.

2024 Update: I used to like this app when it was still run by a company called Bold Apps. Then, it seems they sold it to some company called Shop Circle and it's terrible now. I've installed a new theme and I had to get them to reinstall their app on it. It's been a nightmare - at first, it looks like everything is done, then you find out that there are things wrong all over the place and so you try to get them to fix it. They say they fixed it, then you find something else wrong somewhere else - OVER and OVER again. And it's not like one person is helping you - you get passed from one person to another, everyone doing a piece here, a piece there. I'm really upset and thinking about removing this app completely. So disappointing. --------------------------------- Previous review: I normally really LOVE Bold Apps and I think they're a good company, but this app definitely has some issues that they can't seem to fix for me. In particular, the app seems to randomly apply the options to some products and not others, giving me and my customers a very inconsistent experience. When I try to contact Bold, they are "kind of" helpful, but the thing is, I get passed from one rep to another and often have to explain the problem over and over again. I also feel that the reps do not read my messages carefully, because sometimes they make suggestions for things that I've already tried doing, which makes me feel like I'm wasting my time. I'm STILL trying to get it to work properly, after having it for over a month and paying for the $20 subscription. It's been a frustrating experience, but I'm hoping that Bold will try to improve this product, because so far, I don't feel like it's "there" yet.

Team is very helpful and quickly delivers results. Friendly, actionable -- great solution on Shopify!

Excellent experience. Extremely responsive and helpful support. Would recommend

Harris, your online Service Technician, stayed online with me as he worked diligently to assure my option issues were handled and fixed properly. I appreciate his passion to get it to work correctly. Products will always fail at one time or another, its just about the fix that can happen to get things up and running as quickly as possible and again he did that very well. Thanks again, Lyon at 3D Crystal Creations!

Best customer service, they are fast and very patient. It is so helpful to be able to get on a live call with someone and explain needs or challenges. Thanks for your continued help!

BOLD Product Options app has truly revolutionized our online store experience! The vast array of customization options, combined with an intuitive interface, has helped us easily create personalized products for our customers. The app's stellar functionality has made managing our eCommerce business an absolute breeze. A special shout out to Harim who provided incredible support throughout the entire process! Harim's deep product knowledge and tireless commitment to customer success ensured the smooth and efficient integration of the app into our store. This level of dedication to outstanding customer service is a rare find these days. We wholeheartedly recommend the BOLD Product Options app to anyone looking to level up their eCommerce game. The added functionality, ease of use, and exceptional assistance provided by Mrunal Shah make it a 5-star experience all the way!

Bold Product Options helped implement an improved way of a product offering for us. Alina was very kind! She provided clear information and helped get this accomplished quickly. Thank you!/Added 7-15: Again they came through (Haris) with all the help we needed and great customer service!

The support here is amazing. I couldn't recommend a better product options app. Get it!

Blackberry Designs Jewelry

2024-07-14

United States

My audience tends to be older and could not see the smaller buttons on this app. They got in and fixed it right away so it is easier to see. Great customer service.

Very happy with the application and the support, I was assisted by Harun who quickly helped in a very efficient and helpful manner. I will certainly continue to use this application for my Shopify store.

Product Options works great when you need to ask customers for extra fields information when selling items. We've been using it production for several years now. Product support is both responsive and helpful to assist with product updates. Highly Recommended.