Reviews for SC Product Options

Ive used bold throughout the years on different shopify stores. Definitely a go-to for more options and image uploads. Customer service is fast to help when you can't figure something out.

I have been using this plugin for several months. Since January, my plugin has started to have problems. The customization options of many of my orders have not been counted. Some of the options that should have been charged were not charged in the end. caused me some loss

Ich bin sehr zufrieden mit der Bold Product Option App. Als ich Probleme beim Einrichten der App in meinem Theme hatte wurde mir sehr schnell von Ahmed geholfen. Ahmed hat die Installation in meinem Theme vorgenommen, jetzt funktioniert alles einwandfrei. Die Kommunikation mit Ahmed war sehr gut, er hat mich bei jedem Schritt informiert was er machen wird und was ich machen muss. Vielen Dank Ahmed für den super Service!!!

Alina was wonderful. We have had some issues in the past and Alina was very patient with our process and was very helpful. Her customer service is outstanding and I am very grateful I got the chance to work with Alina. The Bold Products Options App has helped my business see an increase in sales this last year. I highly recommend this app and the customer service will not disappoint you. They are quick to reply and they are willing to work with you and walk you through the process so you feel comfortable getting this new app for your business. Thank you Alina for all of your help! Bold Products Team are very lucky to have you on their team.

I have been using this app since 2019 and have LOVED it since the beginning! I need dozens of variants that this app does everything I need. Each time i've reached out to customer service, they have been prompt to respond and are always friendly and helpful! The customer service is always *chefs kiss* I will gladly continue to use this app as long as i have my Shopify store :) A++++! I just like to update my review to keep my 5-star review boosted! Jeff helped me today and he was incredible. Not one doubt how much i love this app :)

Sanjay was most helpful and friendly! I had issues with coding on my product page, but she helped and fixed it ASAP! highly recommend this app.

i had an issues withe the coding part where my options did not show on my products. moreover, Deleen was superb, hes very helpful.

I have been using Bold Product Options for a couple years now and have been very pleased, especially with their customer support. Jeff was able to spend time with me today via chat and answer all of the issues I had with a recent site conversation. Having solid customer service is so important.

Bold Product Options has been a great tool to provide our customers with a more personalized experience when ordering. Jeff in Customer Service responded to my questions promptly and answered them accordingly.

Live with wood

2023-01-17

United Kingdom

Excellent service... Thank you so much... Could recommend this company more. Very good experience *****

Without a doubt, one of the BEST apps I'm using for my shop. The ability to not only add options, but also add conditional options, has been a game changer for my business. Special thanks to Mona and Aman for the 5-star service they provided as I migrate to a new theme. I ran into a couple of issues and they resolved them in record time. Wholeheartedly recommend the app and the service they provide. Update 2023: Still amazing support! As I migrated to a new theme Deleen was able to quickly come up with a solution for me that enabled me to configure the app exactly how I wanted.

Works really well and does exactly what I need it to. Support are super helpful - asked about one issue and that was fixed within an hour or so and they also spotted another issue on the site while doing that which they advised me about (thanks Alina!) UPDATE - needed futher support after changing my theme and Alina was again super quick and helpful. Thanks so much Alina for your assistance.

the app is good, but the customer service is so poor. They can't support live chat, only robots there. the one named "Alina" never help, what I want to alter, he never did it. It seems the one can't see what I sent, he never read my message in detail. I give this zero star, all because of this person. Very very not professional support!!!!!!!!!!!!!!!!!!!!!!!! Date 2022/12/16 Again, they never replied to my email. product options not showing up for our customers, what is the bug??? the dynamic list never update on time, the new products will not have the options even after it is created more then one week. The customer service team is fired? where are they Date:2023/1/4 We still have the issues about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, and or they will not reply to your email even one week. Don't use the dynamic list to set up the option, when you have new proeducts, it will not show the option. They don't think there is any BUG, super low service. Iwill give new review every week until they fix the BUG.

Alina the customer support helped us with all we needed to set up BOLD option with adjusted price feature work properly. Excellent job and caring of detailed review. We are very happy with the result. Thank you again Alina!!

Alina was great in not only solving the issue, but providing a detailed explanation on how it was done as well as going beyond to suggest performance improvement recommendations! Very happy with the support provided.

amazing customer support. they hopped in to help me with technical changes to my theme. they were fast and friendly

Though I was able to use the app and set everything up it wasn't showing up in my online store. Jeff was great. He resolved my issue really quickly. Less than 20 minutes. Now everything is up and ready to go!

I used this app to create product options. I launched my website today and had an issue with one of the products. Deelen from Bold help me via chat room in a very efficient and timely manner. He was able to help me solve my issue. Thank you Deelen!

After I left a bad review they contacted me and tried their best to help with installing theme and in the end everything work as it should, perfect!

Let me tell you - the customer service is exceptional! I used other apps that didn't work and then I got here. Customer rep Jeff answered any question I had, and very quickly I should add. I wasn't waiting 5 minutes in between each question for an answer, I got my answers in under 2 minutes and we were on for over an hour. He walked me through an entire product setup and I already have a product set up with less than a few hours invested into this customized! I can tell you compared to a certain other customizer I was using, this should get 6 stars not 5.

The App allowed us to elegantly implement a quite complicated Ordering process easily, with very little associated development cost. When we had an (unrelated) problem with the website, Deelan resolved the issue very quickly and efficiently. I was really impressed with the speed and level of service provided. Rob Mackenzie

Good option app and easy to use. Good fit for a light user. The only concern for us is it's kind of hard to manage the options if you have a highly complex option structure.

We get calls and chats weekly about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, so couldn't help. I find it hard to believe we are the only company seeing this issue. And I wonder how many customers actually don't contact us about the issue and just give up. I will have to look for another provide such as Hulk Product Options.

We have been using Bold Product Option App for several years now. Started with Version 1 and have progressed to Version 2. The user interface with version 2 was slightly different but did not take long to get used to it. This version 2 gives us the ability to use swatches and pricing with our Lens Products and the conditional logic is essential. The only draw back has been the cross over with Time Zones causing some support reply delays. We recently had some access issues (Dec 2022), but with the support of Alina from Shopcircle.co this has been rectified. Great App, Great Support. Regards Peter from Goggleman.com

Great customer service! shoutout to Jeff, really helpful and fast to solve problems, makes the app experience much easier