Reviews for SC Loyalty Rewards

Hi,i have removed the app but still badge is showing on the upper right corner. please help me to remove this. thanks

I started using the app a short time ago, so I don't have an opinion on it. However, I changed the theme and the customer service and support were both excellent. Shout-out to Mike and Rony, who quickly solved my issue and kept me well-informed throughout the process.

We are on Version 1 and its clunky on how it checks out customers (it creates a completely separate order for anyone wanting to buy with loyalty points - very confusing for them and hard on our customer service to combine order to ship. Version 2 I understand works on coupon codes for checkout and much more flexible in what we can offer to use the points for (shipping or product or $ off etc). But the price tiers for V2 are $29.99 then jumps to $199.99 - in V1 we have a $59.99 option and a $99.99 option - the benefits of V2 do not warrant a $100 per month increase in the program. So we ask BOLD to offer the same tiers for V2 as they do for V1....until then we'll stick with the clunky ford..... by the way, KAISER is great! Just spend a long long live chat on a Saturday walking me through ways to clean up my old customers and their points. THANK YOU KAISER!!!

SHOPLOOOH

2019-07-03

Malaysia

bold loyalty fulfilled my needs to create loyalty points and allocate customer tiers to my store. We have met quite a few problem during the trial and Rony always assist to solve them at the soonest possible. Their customer support is at top notch and would definitely recommend to use.

Bold Loyalty allowed us to create a flexible and really good-looking Loyalty Program for our store, and the support has been top-notch, especially Rajni, who was super knowledgeable and helpful. In fact, all of customer support has been incredible. Thank you!

Great app, great support. Everything by bold is usually good from experience, their support is the best. Their apps do what they say they will ,and the pricing isn't ridiculous. This app works as it should and is very user friendly. Thanks guys. A separate thanks to whoever from the bold team went into my code and fixed it not showing up after I changed my Theme. That was bothering me ,and they stepped right in to fix it for me. No instructions or anything.. they just popped in my store and did my job for me. It don't get much better than that!! Thanks for making my life that much easier!

Awesome app. MC Guénette was super helpful and fast with setting up the app on the new theme in installed.

I appreciated the fast and efficient customer support. I conversed with Aman via chat, and Aman was very courteous and helpful, and answered all of my questions in just a few minutes. Our company, Attractional Marketing, helps customers with their e-commerce and digital marketing needs, so we always appreciate such great customer support!

I currently use 3 BOLD apps (product options, loyalty points & multi-currency) with another 3 (subscriptions, quantity breaks & Quickbooks integration) I'll be adding soon... my customers love being able to earn and spend loyalty points. Was super easy to install and setup, and just as easy to check members, point activity and more! If I run into an issue, I *KNOW* support is just a message away, which leads to... Every time I've run into an issue, support has been prompt and very helpful! When I had problems with the options not showing they walked me through clearing Bold's cache... they fixed my theme so multi-currency showed up right where I needed it. When I found product options 4 and 5's labels weren't displaying the same as 1-3, they fixed that right up as well! They never seem to act like I'm asking dumb questions, they just answer/fix quickly!

Bold Customer Support is the best! By far! Jonnathan was super helpful today, configuring multiple Bold Apps with me!

Loyalty Points was our first introduction to Bold, and at this point we are up to about 8 apps in their suite because they do pretty much just what we need! We use Loyalty Points for our fan club members and our volunteers and love being able to reward them both without all the manual intervention we used to need to do! After adding quite a few apps to help with our holiday selling, we were having issues with points not being credited correctly, and MC to the rescue! We were back up and running with barely a blink. The only feature we wish was available at the moment would be to allow customers to purchase multiple items for one shipment or to use points as a partial payment, but we just encourage our users to purchase gift cards to use and that works great for now! Happy Holidays Bold Team!

So far the app seems good, but there is 1 issue that I consider to be major. There is no way to send triggered emails letting customers know what their rewards balance is. Sending monthly account status emails would be a great tool, but it seems there is no way to do this.

This app is awful it was bad enough it confused my customers but the worst part was it cost me over 1500 in sale because the rewards point button covered the checkout button on my website so customer we unable to check out and abandoned their carts. Take Caution before installing this app!

Cant speak highly enough of the customer service. Love the app but the theme i had was overriding the store front widget so it was not showing up. I reached out to chat support and MC took care of it immediately and answered all my questions and did it quickly and efficiently! Love this app and the customer service provided!

They need the option to adjust widget size on all plans, the default is massive, especially on mobile! Also on mobile the expanded widget cuts off the top when using the supply theme, hoping for a fix. Other then that it seems fine, I like the design of it and will see how it goes, might look for a better one if at least the mobile navigation isn't fixed. will update my review if they fix the size or if I find anything else wrong

So updated review. Wow got a super helpful phone call to get this set up. Now as i'm in the UK that was cool. I will play with this over the weekend to see how it performs. Thank you guys for your help. Update !!!!! You would have to be a complete moron to use this. It will charge you for customers that are 3 years old that you cant remove from shopify. The preview widget will not load half the time on the theme you have selected. For the last 3 days the widget has been disappearing from my store in all browsers and mobile. This had great potential but all in all it is full of bugs and i'm not wasting anymore of my time with it.

I needed to migrate from V1 to V2 quite quickly to meet the needs of a client - Nir, Nirav, MC, Samuel and Brandon were absolutely fantastic and communicative! Thank you so much!

Setup couldn't have been easier. I had a few questions about the functionality of the starter plan, and it does even more than I thought it would. I started a chat message, and Tony jumped on right away. He was able to answer all of my questions and coordinate a specialist to help look into the details. Within just a couple of minutes, I found a new way to reward my customers. Can't wait to launch, and I can't thank Tony enough!

Wonder-full App. solved my problem thanks. Bold

Installed app and it automatically said I have 6,500 active customers! Nope, only 2,000 in the last couple of months. App was adding anyone with an account and including those that had not ordered anything, hardly active! Also, has limited functionality and I could not do half the things advertised. So many glitches from the start... Loyalty points not registering at all. Script on the widget completely messed up and showing as some Cyrillic language. Does not show in member account page, nor on any products. Can't add for individual products. No account activity after purchases, registration or anything. For this they wanted $499/month from me....!!! Complete money grab

I loved the idea of this app in that a customer could buy anything in the store with the right amount of points not just some pre-assigned product or coupon. I liked the look of it too. I installed the code myself using the easy instructions but ran into some problems that I didn't understand. I'm not sure if I was making myself clear but after the first go round with support they escalated it to a higher level support so they could explain my settings it to me better and how to fix them. 5/5. They were patient and professional with my questions.

LOVE IT! Everything from Bold has been amazing and their customer support is fantastic! * Thank you, MC for your help!! * If there's app coding required, they have your back and install it for you. * Thank you, Brenda for the install! * Programs are designed really well and run perfectly. Thank you, Bold. You rock, once again!!

Unbelievable. Update: 23.02.18 - My customers are still not able to redeem any points. After working with BOLD support for over a month, they still have not installed their app properly on my Turbo theme. I understand that each theme is different, but if I were to install a script on a website, I would make sure the site is functioning properly before I declare the installation to be complete. At least 3 different installations left a script on my site that caused major page load problems. This error was very visible on both the home and product pages. Bold eventually admitted that one of their staff was responsible for the improper installation. Today, users have no patience for websites with poor load speeds or inadequate performance. In a study done by Akamai, almost three-quarters of respondents (74%) will abandon after waiting five seconds for a mobile site to load, 57% have experienced problems when accessing a mobile site and 46% would NOT return to a poor functioning site. The stats are in, a month of template issues cause by faulty installs have directly affected conversions. It is now the day after Black Friday. I had hoped that the loyalties app would be visible to new customers to help with conversions. The customers were there, the app was not as the loyalties options were not visible. After paying $99 for the app and installation fees, for template updates, this app can become very expensive. After a month of BOLD support, to be left with an app that is not fully functional for Black Friday is unacceptable. I would not recommend BOLD apps for any Out of the Sandbox themes. Before you purchase, make sure you are aware of additional install fees as they can get costly for a new store. I am sorry BOLD, I do NOT recommend your products. https://www.kinkytoy.store

I LOVE Bold App Products!! This is by far the best loyalty program I have used! My customers are LOVING it, which makes it so worth every penny. They love racking up points so they can spend them in the super easy way that Bold has it setup!! No codes they have to keep track of or enter!! Never going back!

My customers are actually excited about earning rewards again. For some reason I didn't find this app right away and ended up trying like, EVERY OTHER REWARDS APP IN THE APP STORE. How I didn't even see this one in this hunt is beyond me. But all the others... total damn duds. Glitches, oddball calculations, not accurately crediting customers. Total stressful mess that I was ready to throw in the towel on the whole thing. But I decided to do ONE MORE search for an app and found Loyalty Points. It's been aces ever since. I just added it so it hasn't created new sales just yet but the buzz is great in my facebook customer group. They are excited to get started! The Bold team hooked up my code for this app super fast. Like, no waiting hardly at all.