Reviews for Rise.ai: Gift Cards & Loyalty

DO NOT USE. Incorrectly charged me

Africa Direct

2024-09-13

United States

Had a quick question for them about a fraudulently marked transaction and Eddie answered me quickly and I knew what to do! Thanks for a great app!

kris nations

2024-08-29

United States

Great customer service. They took care of an issue we were having immediately. Very responsive.

Thank you so much to Juna for her professionalism. Very helpful ! The Frankie Shop team !

Incredible support from Eddie!! Our question was answered and a solution was provided. We love Rise.ai, they go above and beyond, always.

I had a great experience with Junalou,who was very patient and helpful.Junalou answered all my questions and was able to resolve the issue in a timely manner.

The Urban Grape Boston

2024-07-29

United States

Great support team! Eddie helped me out during our onboarding and answered my many many questions I had quickly and easily for my team to understand! 5 Stars!

The Reader's Catalog

2024-07-28

United States

Easy to use, great customer service

Very impressive customer service and this app is the best I could find for gift cards and a rewards program.

We've just begun using Rise.ai, and are super-impressed by the apps design (front and backend). A professional product in every way. Just as importantly we've had several chats with the Rise support team and always come out of those chats feeling relieved that our problem is taken seriously, and resolved right away. Sometimes, at incredible speed! So we're quite happy, and would recommend the app to other stores.

Eddie replied very quickly, was extremely informative and made the process SO easy for me! Very happy with his support!

Maileg USA

2024-07-18

United States

Very quick to help resolve my issues! Investigated thoroughly and were able to provide me with a solution within 24 hours : )

DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.

We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.

very helpfull

Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.

The Rise.ai support team are beyond helpful. Juna and Eddie went above and beyond helping me create a more robust, user friendly and secure gift card process. Customer service is top-notch. I appreciate their help and support very much!!

Eddie was an excellent support assistant. I could not figure it out without him.

It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify

Eddie was very helpful and answered my questions in a timely manner!

We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!

App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!

their customer service is extremely helpful and quick to respond!

Good support team & help me resolve me issues.

Fantastic app and fantastic customer service!!! ⭐️⭐️⭐️⭐️⭐️ Got excellent help from Pauline, very much appreciated