Richpanel: AI Customer Service
Live Chat, Helpdesk & Self Service. Upgrade Zendesk, Gorgias
144 Ratings
Media
About this app
Automate your customer service. Without compromising quality.
Richpanel allows your support teams to respond faster, manage all channels & scale customer service. Our AI and self-service capabilities enable your customers to resolve many issues even before they reach an agent. When their issues do require agent assistance, the AI equips your best agents with personalised replies and suggests actions, significantly boosting their productivity. Popular alternative to Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.
- Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
- Self Service: Give customers instant answers, 24x7 with the self-service portal
- Scale with AI: Help agents draft high quality replies & boost their speed
- Integrate your stack: Access data from your favorite apps directly in the inbox
- Measure & improve: Get actionable insights from your support data
Categories
Features
Automated Responses
Real Time Messaging
Customization
Key Benefits
- Turn browsers to customers: Chat live with visitors, give product recommendations, share coupons and convert them to customers.
- Manage all channels: Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.
- Save time on customer support: Let customers resolve issues before reaching agents. Including order tracking, returns, exchanges and product recommendations.
Pricing Plans
Starter
Free
- 10 Help Center Flows
- Live Chat
- 3 Users
Regular
$50/month
- 200 Orders
- Live Chat
- Basic Help Center
- Email & Social
- Basic Reports
- Aircall
Pro
$500/month
- 5000 orders
- Everything in Regular +
- Self-Service Advanced
- WhatsApp + SMS
- Multi Lingual Support
- Multiple Stores
- Custom connectors & API
App Insights
Brands Using This App
Suntouched
Modloft
Furniture
Valvetronic Designs
Miansai
JINS
Fashionable Canes
Health & Beauty
Recent Reviews
Reviews
2024-02-08
Canada
Update! We needed some help with adding new order topics, as well as help with mail forwarding and rules, and Amir spent quite a long time with me going through it all. He never hesitated when I started asking more questions, and he never made me feel silly for not knowing what I was doing. Thank you to Amir! /Janelle We've needed a customer service solution for some time, and after reading about the self serve help desk that Richpanel offers, combined with the very positive reviews, I contacted them. We were given custom options that I think will really help us stay on top of customer service, and help us grow as a a business. I love that our customers can find answers at their fingertips, and that they will still feel that we are accessible to them if needed. All of my questions are answered quickly. These people know their stuff! They explain things very well, and offer knowledge about business growth and systems that will benefit. I am thrilled with the ease of setup and use, and it's already saving us time. Thank you to Richpanel, I look forward to our continued relationship.
2023-12-06
United States
Very helpful
2022-11-22
United States
I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.
2022-05-12
United States
I love Richpanel! Waaaaaay better than what we were using before! Their support team is extremely charming, helpful and know their software well - I continually meet with them -- on occasion as needed -- to tweak & improve the inner workings of our setup. They're responsive, easy to get a meeting with anytime, and actually want to help us understand how to use their product more efficiently. We were able to set up a self-service chat box that has helped reduce the overall number of tickets we have, and the macros are super helpful as well. The analytics are help me better understand what's happening in the customer service area of our business. I could not recommend another customer service app more than Richpanel!
2021-11-18
Canada
The app is solid but the support team really makes it for me! It does what it needs to but the support always helps so quick and accurate when I need them
2021-11-15
Canada
Richpanel is exactly was I was looking for when it comes to CRM. Support has been excellent. I had an issue, and Amarjeet set up a Zoom call to work through it. The app seems very well built and thought out.
