Reviews for Rewind Backups

I was so grateful to know that this app that I kept paying for but not really knowing what I needed it for was there when I found out why I needed it. Thanks to Brittany, I restored my website before my major mess up and carried on with my day.

I Love a Hangar

2024-09-17

Australia

Great support who actioned my requests quickly. App works well and is a must have for any store.

Easy to use, fast and responsive support, great documentation.

Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.

DirDirect

2024-08-18

United Kingdom

Since we installed it, Rewind has become one of our most essential apps, and the support we’ve received where and when needed, recently from Brittney on the team, has been exceptional. We’re so happy with rewind, as our go-to backup and staging solution, we’ve taken out an annual subscription and highly recommend it.

AirSpade Pneumatic Soil Excavation Tools

2024-08-16

United States

Support is always quick to respond and very helpful!

Hice respaldo de mi página muy rápido y el soporte estuvo excelente. Muy buena atención por parte de Brittney Durston.

Great team and very supportive in terms of support. I had a challenge to change ownership of the app and they were very responsive and I got it solved in a day. Amazing team behind the product and I would recommend it to anyone looking for a backup tool solution for their shopify stores.

Netter und schneller, zuvorkommender Support. Nach der Installation ging das erste Backup schnell und unkompliziert.

XCVI

2024-07-15

United States

Fortunately we haven't needed it much but the handful of times it was super easy to go back and restore a few products. returned within a few minutes and we were back and running as if nothing had happened.

Great support from Brittney and the team at Rewind regarding our account setup. Thank you

Aberdeen Sewing Machines

2024-07-14

United Kingdom

Brittney was fantastic helping us with our Backup. All sorted very quickly. Thank you

i uninstalled and im still being charged monthly

I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.

If you have thousands of products, do not rely on this. Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products. For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up. Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.

We got this to feel a sense of security in case anything ever happened to our store. However, the one time we need to actually use a backup, we find out that they don't actually backup metafields, despite it being listed on the pricing cards above. Metafields are crucial to our store. After talking with support, I understand that they've said that the Shopify API doesn't allow them to back this up. But then don't list it and have me feeling surprised when the backup isn't there.

I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get an answer within the hour on a Saturday! Brittney of Rewind was able to answer all of my questions, and offered to help with the setup process (which was so simple no help was required). I got Rewind installed and configured, and was able to confidently publish the theme changes with peace of mind that I could easily roll back if necessary. Thank you, Brittney, and thank you, Rewind!

Great service. Thank you Brittney.

Brittney went out of her way to help resolve the problem. She actively looked for a workable solution which was both appreciated and refreshing. Good old-fashioned customer service which is appreciated.

Great product and customer support (Brittney) was very helpful in helping us make some changes to our paid plan.

Easy to use and very responsive customer service. Thank you Bianca!

Worth every penny for the peace of mind Rewind Backups provides. Easy to install, pricing is transparent and customer service is very helpful and quick to respond!

Responsive and helpful!

Rewind Backups is a fantastic app for Shopify stores. The peace of mind you get by having installed it definitely worth it. I recently closed my shop and wanted an export of the data Rewind backup. Brittney at Rewind made the process effortless.

Solves a major problem - backing up reliably - and the team here is super-responsive. 5 Stars all-around.