Reviews for ReturnX: Returns & Exchanges

Aplikacja kompletnie nie nadaje się do obsługi zwrotów na polskim rynku. Brak wsparcia dla zwrotów za pobraniem to poważne zaniedbanie, biorąc pod uwagę, jak popularna jest ta forma płatności. To wręcz absurdalne, że tak kluczowa informacja nie jest dostępna od początku, a dowiadujesz się o tym dopiero w trakcie użytkowania lub – co gorsza – od sfrustrowanych klientów. Sama obsługa aplikacji jest uciążliwa i toporna. Każdy produkt trzeba zgłaszać do zwrotu oddzielnie, wybierając osobno powód, co przy większych zamówieniach staje się prawdziwym koszmarem. Klienci szybko się poddają, bo cały proces trwa zbyt długo i jest nieintuicyjny. Na dodatek, po całym tym wysiłku, klient musi jeszcze ręcznie zgłosić zwrot, aby otrzymać etykietę – co często zostaje przez nich pominięte, generując nam dodatkową pracę. Aplikacja jest pełna błędów, regularnie się zawiesza.Integracja z InPost wymaga najwyższego abonamentu... Obniżenie abonamentu spowodowało wyłącznie automatycznej akceptacji zwrotów i automatyczne tworzenie etykiet. Pomimo, że ta funkcjonalność jest w planie Growth. Dowiedzieliśmy się o tym dopiero po zmianie planu – bez jakiegokolwiek ostrzeżenia od twórców i niezgodnie z ich własną ofertą. W efekcie, musieliśmy akceptować zwroty ręcznie i samodzielnie tworzyć etykiety, co doprowadziło do zaległości i negatywnych opinii od mniej cierpliwych klientów.

Easy to set up

ReturnX‑UK Returns & Exchanges offers an efficient and user-friendly service for managing product returns and exchanges. Their platform simplifies the process, ensuring customer satisfaction and smooth operations. Highly recommended for businesses seeking a reliable returns management solution.

I like the simplistic dashboard and how things are organized. ReturnX is a great choice for brands that are growing rapidly and want to smoothen our return process, then this app is perfect!

One of the best apps for returns on Shopify. Not only the app is easy to use but the personal support is amazing. The team likes to work closely with us and always take our requests on priority.

Incredible app. Saved so much money that I was spending on my team, user experience has also improved for my customers. Honestly, there's nothing like this app with similar quality and service in the market. I'm using this in multiple stores and highly recommend giving it a try.

Good support

The app is awesome

Amey from customer service is the Best, he is super helpful in guiding me with the set-up. Thanks Amey

By far the easiest app to setup! We've tried other Return/Exchange apps but none have come close to the ease of this app. Customer Support is AMAZING, quickly answering any questions we had and assisting with a few changes and clarifications we needed.

Thank you for sharing your feedback for our return management portal. We appreciate your effort.

This app is amazing and the support is excellent. We required a better way to carry out our Customer shipping returns and these guys built the customized return flow in less than a week. The return portal looks decent and highly configurable. We were having problem with return zap earlier which was carefully done by the team.

Love this auto return app ReturnX, for managing returns and exchanges! The customizability it offers is top-notch, allowing me to tailor the return label and auto refund features to fit our store’s specific needs perfectly. The easy return process is a hit with customers, and the support team is stellar—always ready to assist with any queries or tweaks. Highly recommended for anyone needing a robust solution for returns and exchanges with excellent support!

This auto return app is amazing for managing returns and exchanges. Their assistance in integrating DPD, Royal Mail, and Shippo has been invaluable. Our team loved the customisability this app offers. They really listen to our problems and work proactively to solve them. The easy return helps my customers get return labels in no time. I love the return portal design and its customisability. The support is fantastic and they really like to work closely with their clients which is very useful in our industry.

I needed to make changes and chat helped me right away. Amey did all the work and I didn't have to wait long. I'm quite grateful. I tried other Return and Exchange Apps and they were all quite complicated. Return X is the easiest and I'm on the Free Plan. This works well, also.

The support is excellent. We were requiring some customization on our app and the team got it done quickly. With Delhivery smooth integration and automated return workflow, my whole return journey is streamlined.

Great App! Highly Recommended. Very easy to setup and quick support. They have done a great job in categorizing the possibilities of the Returns and the user interface is the best in this category of apps.

Easy to use solution with super nice support team. You must try it

This app is everything you need!! saved me alot of time when it comes to customer service reps manually taking return/exchange requests. Also looks very clean + THE STAFF IS AMAZING, will help you through everything and make sure you're happy - very quick at adding/changing feature requests too

This is the first time I've left a review for a Shopify App, but I feel like I have to. The team here is made up of true experts who listen to their customers. I made several suggestions to help their software work better for merchants, and they agreed the changes were made in like 1-2 days. It's just unreal, honestly. They deserve much more and will go a long way with the attitude to make the best software possible.

Amazing service! Greatly appreciate the timely help by Mr.Yash in times of need. ReturnX is an excellent service which has streamlined the return process for my store to a great extent. 10/10 recommended to all the up and coming shopify store owners. Kudos !!!

A smooth process flow handling return request from ReturnX. Kudoos to the team behind ReturnX, specially Amey who turned back around the clock for any queries. Grow Big!!

Yash and his team have significantly streamlined our shop's return process and impressively customized every feature we requested promptly. They are always accessible for queries and consistently find solutions to meet our needs. Their exceptional service and communication are commendable. I highly recommend ReturnX to anyone seeking a seamless return process for their shop.

Es war sehr unkompliziert sie zu installieren. Wir benötigten allerdings eine längere Rückgabefrist, als shopify vorsieht. Das haben die Entwickler dann mit shopify geregelt. Tausend Dank! Der Ablauf - auch in Verknüpfung mit billbee und einer automatischen Gutschrifterstellung - ging ohne Probleme.

Took us 2 minutes to setup. Customizing our policy was a breeze and it was seamless with our workflow.