Reviews for ReturnGO Returns & Exchanges

Excellent customer service, quick responses at all times. The application works very well and is very easy for both the customer and the customer service agents.

Excellent customer service! All the problems we have encountered so far have been resolved within minutes/hours!

Not only is the app great, but the customer service has been so next level amazing that I'm shocked, and so grateful. Reyn has been so awesome helping us move over from Return Magic and get everything organised. So happy!

its an amazing automated return and exchange app giving your customer an amazing and easy exchange experience. but whats more amazing as a business owner is their customer service is beyond amazing, and their team are all synced making sure they would solve the problem. i can't recommend them enough, they are truly amazing!

L'équipe est très présente pour répondre à l'ensemble de mes questions. De plus l'application est très complète et répond à l'ensemble de mes besoins.

Their customer service is awesome, definitely needs some updates but I know that will come with time! Very satisfied with the app and how run!

Used after Return Magic shut down. Works well, notable improvement to Return Magic. Would recommend if looking for affordable return portal.

Easy to use and set up. Fast helpful customer service when needed, would recommend to other Shopify stores

What I love most about this app is the endless possibilities. Once you've got the hang of it and covered your returns preferences, you can move on to create a customer retention methods and much more.

Amazing product Great people behind it Top notch Costumer service A must have in any shopify store !

I've needed help twice - and both times, Junessa has jumped right on and handled my issues. Incredible customer service. So many apps make you leave a message and wait for an email - I delete those apps. This is the way.

Well done app! Customer care is very helpful, quick response and so many features. Multiple languages. Recommended.

Love the app. Has made returns process much easier with visibility on why things are being returned. Moved over from a different up and couldn't be happier! Recommend! Also, the Customer Service team are fantastic!

Vanbase

2022-06-10

Canada

Does exactly what we needed it to do, and the staff is very helpful and answers our questions within an hour! Great app and great service, thank you.

ReturnGo has been pretty awesome to work with! We made MANY requests when making the jump to the new portal to fit our needs and they did their best to make it happen or help with an alternative solution! Their Customer Service is the BOMB!! SOO Very Helpful! We are so happy so far!!

Ok as we all know, it is very overwhelming and exhausting trying to find the best solutions for our online stores. I was using Return Magic and since they are closing the first part of July I was tediously trying to figure out where to go next. Luckily I found these guys- ReturnGo. They give white-glove service all the way! I had 2 extensive in-depth onboarding calls that helped me customize my return portal to match my return policy. I'm absolutely thrilled that I discovered them because now I don't have to worry about this anymore. I found the best solution and it is ReturnGo- highly highly recommend! Thank you Lian! Cheers!

The best customer service you could imagine. They guided me through the whole process and set everything up. It's super easy for customer to use and incentivizes them to get store credit vs. returns. The exchange is super easy to use. Highly recommend.

So far excellent app with even better support. If you're looking to automate the returns process, this is the right choice.

It doesn't even seem real how helpful this app is not to mention the customer service is outstanding. SO thankful I installed this in my store!

Very easy set up! The team are very helpful with any questions we had. It seems they always have team members online to help and answer questions.

Application très efficace, service et accompagnement très efficace. Nous recommandons sans hésitation

We use ReturnGo in several of our shops, and are very satisfied. We have gained a better overview of our return order and reasons, which help us create clear action plans to reduce the return rate. The team behind is super friendly, and responds immediately.

ReturnGo is extremely simple to configured. It's integrated with commonly used Shipping App's that saved me a lot of time. Their support team is execellent - they always alwyas get back to you quickly.

Weekender Sportswear

2022-05-31

United States

We could not be happier using ReturnGo. The program is so user friendly for both consumers and merchants. They have simplified the process where it now takes more than half the time spent as we used to with other apps. Their customer service is incredibly responsive, friendly, courteous and knowledgeable. They are, by far, one of the best apps we have ever dealt with on Shopify. We highly recommend them!!

The customer service is the best. They helped me setup the app from A to Z. I also have to spend way less time on customer service now everything is finally structured! Thanks a lot!