Reviews for Redo

Quick and easy install and terrific customer service. I met with Max to install this app, and it was smooth process. I have been looking for an exchange option for my customers and this was the perfect fit for my business.

The Frilly Frog

2023-10-02

United States

Super excited to use this app to cut down on my time processing returns. The onboarding process was very easy. Everyone I've worked with a Redo is friendly and patient with me! They are a great team!

This app is a great automated returns option for our store. Customers are loving the exchange or store credit option, and it's a great way to retain revenue. Natalie, from their customer service online chat, is always quick to respond and assist with any issues our company may have. Would definitely recommend!

Just completed onboarding with Re:do! Super excited to utilize all the automation features and customer friendly flow for our amazing customers! HUGE SHOUTOUT to Chris and Max for all their help making the process quick and easy! Great support and they were able to get answers to all my questions super quick! 10/10 recommend!

This app has been an incredibly positive experience for us since we started using it. It has significantly streamlined our return and exchange process, making it much more efficient. The app itself is remarkably user-friendly and straightforward. Hannu has consistently been responsive, whether it's addressing minor inquiries or taking the time to provide detailed demos. Working with Natalie and Chris has also been a pleasure. The chat box feature has proven to be immensely helpful for quick questions, and we truly appreciate the team's swift and responsive support.

I just downloaded the app today but I must say the onboarding experience was seamless. Max was able to walk me through the process and explain every step of what he was doing. I prefer this method over developers who just take over the installation process and don't explain what they're doing or why they're doing it. I look forward to implementing this app into my store and offering an even better customer experience.

Re:do is an app I would highly recommend! The team (specifically Hannu) was great to work with and is so helpful! Re:do makes returns and exchanges seamless for our customers and it is such a quick and easy experience!

So far so good, Max has been supportive and helpful as needed. Its been a seamless transition and our customers seem happy as well. thank you!

Natalie is always very responsive and helpful!

Lime Ricki

2023-09-28

United States

The Re:do team stopped by our offices and were so pleasant to chat with. After hearing how the emphasis of the platform is to encourage exchanges & store credits and help keep revenue in the business, we quickly booked a call and started onboarding. The process was so super easy and every step of the way was met with excellent communication, even when we maybe had the same question more than once. We worked with Ian & Hannu and received timely responses and continue to have that same support if there are things we need to work through as sometimes weird situations come up with our customers. Re:do has been so open to working with us to find the best flow & process for our site and customers, and we can't recommend this app enough!

Love them so much! Very easy, onboarding was quick. Just say enough wonderful things about re:do. Thanks to Max for getting us all set up!

GAME CHANGER ALERT! Seriously, this is hands down the greatest returns solution out there. Live Chat support is quick, fast, and knowledgeable, and new features are coming out faster than literally any other app we work with, and we work with A LOT. Ian, Hannu and the rest of the team are an absolute pleasure to work with. This app alone will save us $3,000 a year and that's just on the cost of have a return app. These guys also cover the cost of return shipping labels. Returning motorcycle boots is not cheap, and this company COVERS THAT COST. It's a no brainer. I'll be adding this as the return solution for all of our sites moving forward. 10/10 recommend.

Re:do is easy to use! Ian and Hannu helped us get started, and both were very helpful. Natalie is a great source when we have customer service questions. We have installed this in all three of our stores. It takes some of the manual work from us, which was much needed, and is an efficient way to deal with returns. One thing we would like to see is for customers to be able to exchange one style for a different style; however, many customers love the store credit option in place of that!

Great app for processing returns and the best part of this is that they pay for the shipping labels. It has saved me so much money. The return portal is very easy to use. Since using REdo, I saw my conversion rate increase since I am able to offer free returns. This app is a no brainer. I highly recommend it. The team is always there to help. Natalie from their customer service is very quick to reply and help me with any issue. They are a newer company so they are very eager to improve on any glitch. This app is better than Loop or any other return app I have used in the past. Keep up the great work REdo!

Natalie was very helpful in assisting our customer with getting her return label. Quick response and very pleasant.

Great platform to work with, been awesome! And Natalie has been great with customer service!

MissionaryMall

2023-09-26

United States

Natalie is always a great help when I message her. She is quick to reply and find solutions for the questions we have. I appreciate her and the help she gives to our company.

The app is very user friendly and customer service has a great response time. Shout out to Max, who is very patient and does a nice job of walking you through the setup process and answering any and all questions along the way.

We love using Redo! It is very user friendly and the team has been amazing helping us get everything set up. I have chatted with customer service several times with questions and Natalie is AMAZING and so helpful! I definitely recommend Redo for small businesses, it has made our lives so much easier.

Re:Do has added a seamless experience for our customers when it comes to returns and exchanges. The onboarding was simple and almost everything is automated so the interface was easy to learn. Ian and Hannu are the best of the best! Any questions or problem that comes up is met with a quick and timely response and solution- even on weekends or Labor Day when we're running a big sale. We were also asked to be beta users to help give ideas and feedback to further elevate the customer experience and it's been a blast working with the Re:Do team. Could not recommend Re:Do more!

Great app with tons of options for different automations and return flows! Recent updates have made it even more user friendly and easy for customers to return items. Anytime I have needed support, the online chat has been answered extremely fast and my issues have been resolved promptly each time.

Can't say enough about how much Re:do has improved our customer's experience and saved our team time! Not only is the App amazing, but Hannu has been nothing less than exceptional any and every time we have needed something answered! Re:do is changing the way we are able to serve our customers and with Hannu there's so much support and confidence standing behind us!

So far quite happy with Re:Do. The learning curve with their system is a matter of a day or so and you're up and running. New interface is slick and easy to navigate. Support is very responsive and Natalie has always helped me get the answers I need.

Ian & Hannu helped me get this app set up & moving forward. Was it all that necessary? Maybe yes, maybe no... I'm pretty tech savvy and this app is really easy to navigate so I basically had it all set up before the call, but when they reached to out to advise they offer phone/video onboarding support, I took 'em up on it (to ensure I did it correctly) & the CUSTOMER SERVICE provided in that was exceptional! I wish ALL apps would do this, to ensure we're on the right path & using the app to it's full potential & to our biz owner's understanding - can't say enough good things about this app's support! Now, my customers have an amazing service provided & I feel confident I have the support of the app's behind the scenes team! Thanks y'all!

What an app experience, for my customers & for me the website/business owner. The onboarding customer service provided by Ian & Hannu was exceptional! I sure wish all apps would do this phone/video support. I have connected this app to both of my stores! My candle biz & Freshie biz are better for being able to offer this app’s features to my customer. And I’m way less stressed having been shown how to use the app to its full potential. Download it now! - Juanita