Reviews for Recart: SMS Marketing + AI

awesome I love it it was very helpful I would recommend it to my friends it is easy to use so far I am glad to have it on my webpage. Wish there were more like this. Thanks recart for what you do

Amazing software. Sms and Email marketing are funny compare to Recart. I recommend everyone at least to try, I know you will be delighted.

You can use them to get your products market price all wrong without any permissions. I tried this app, but it just added a discount code open to public without any pre-talk or try to get any permissions from us, which caused us much more headaches than we don't have them.

really good app, helped me alot. I recommend this to all users as it will scale your business greatly

Looks quite good! Easy to use, 28 days trial and looks out for your customers almost automatically!

so happy with this app. it has helped me bump up my revenues by auto engaging with the prospective buyers. kudos to the developer of this app! thank you.

thanks . i recommend. price could be cheaper for starters but the service worth anyway.....thanks again to the company for sharing this app with us....

I used this app to get back to my store. Great customer service and thank you so much for supporting.

Love this app. Helped with our sales heaps! Highly recommend adding this to your store. It saves so much time rather than you having to reply to every inbox. 5 stars.

Great App! really great to nurture customer relations and catch abandoned carts. super easy to use as well and great support!

Cool app and great customer service but unfortunately there is no point in downloading and setting it up if you live in the EU.

We were getting some inaccurate 'Extra Sales' claimed by Recart so we started to write down the 'Extra Sales' and our actual sales on Shopify since 22-Dec-2020, we compared the data each day, unfortunately, almost 80% of the 'Extra Sales' are not really matching our actual sales. Let's take the most recent data on 03-Jan-2021 as an example, Recart said we've got 2 orders as the 'Extra Sales', however, we got only one order on that day. This is just one of the many inaccurate data we are having. Not sure if other users are having the same issue like ours? We sent messages to the customer support team. At the beginning, they said we should use the unique promo code for Recart - And yes we did, but the Extra Sales didn't match. We provided the screenshot showing all the proofs. And then the last reply we got is as below: "I have looked into the Sponsored Message and it had a different discount code, that I think you have not sent over previously. I have removed this code from the Sponsored message now, because I believe the code was still active, and that is why Recart kept attributing sales from it. Regarding the difference of the Extra Sales what you see on the discount code in Shopify and in Recart, the explanation is the purchases when the user does not redeem the code, but comes back to the store from a Recart message. A sale is attributed to Recart if a customer opens or clicks a Messenger notification sent by Recart and makes the purchase in the next 72 hours. Therefore, the code does not have to be used for Recart to count the Extra Sales, it is enough to get the message and purchase in the following 72 hours. Please let me know if it makes sense." I think they are telling us no matter if the sales are with the unique Recart code, or without the code, they can be counted as the 'Extra Sales' from Recart, so we've got to pay the higher monthly rate. That's ridiculous! On 03-Jan-2021, we got one order, and you claimed we got two orders and all these two orders were from Recart. How we can verify? Anyone has the same concern? We are happy to pay higher if Recart is really generating the extra sales for our store. But their replies are irresponsible and they don't even provide a solution on how we can verify where are the sales really from! Will keep spreading this out, reporting to Shopify and other social media platforms until we get a CORRECT ANSWER!

I just downloaded the app again, Barbara went the extra mile and had the app fully reset for me as I was having issues with old coding showing up on my site. This successfully was cleared out and then Barbara walked me through step by step how to fully set up Recart. I hope to get many people signed up that will eventually lead to more conversions down the road. Thanks so much to Barbara! You are the BEST! Much appreciated.....

This is a great app to help auto manage customer conversations and generate revenue. I did have a few challenges using/setting up, however, customer support was excellent! I recommend Recart.

Just Riding

2020-12-17

United Kingdom

We were really pleased with the guidance and support in getting set up I honestly can not fault them as a company with regards to attention to their customers, Anca was dedicated in looking after us and our business. Sadly shortly after installation facebook changed the way in which messages can be delivered which meant that we could not collect subscribers which was 80% of the point of installing the app, to offer a discount on a new messaging channel in return for future direct marketing opportunities. After FB's changes to all EU stores this was no longer possible. We flows which we set up to engage the customers who abandoned carts were also effected by this, without buttons they would no longer be able to return to cart to checkout from the message. We would also not be able to message anyone we had spoke to before on messenger.. along with many other limitation including no images in the messages also which was a shame. Its not the fault of RECART, I don't blame them as the changes facebook made due to GDPR were out of their control, however billing us for a product that did not work at all was more than a bit harsh. I think we should have been given an apology for all hours we invested into setting up the flows within the app, and refunded in full or had the option to be refunded in full. To be honest I think legally because the product was absolutely no longer as advertised they must refund us... but I would rather state my disappointment here and go our separate ways than chase a company for a wasted $300.

POWERHOUSE OF A TOOL ! ! ! has helped me increase my revenue by 14% as promised. This is the way baby

Brilliant. First time using this app easy to navigate looking forward to watching my business grow. thank you

AWESOME APP! I turned this app on about 2 weeks prior to Black Friday. Within 2 weeks of use, I captured over $500 in gross sales with Recart. Highly, highly recommended.

Very easy to setup. Just spend 1 hour at the beginning to setup all the opt-in tools, automated flows, templates and a few minutes to setup some 1-off flows. We're still in the trial period and everything's great so far! I couldn't think of any reason why our sales or abandoned card conversion would go down with Recart. It's been given us a new way to connect to our customers aside from email. The templates are really nice and helps a lot since we don't have copywriters in our team. Truly, an app that deserves 5 star. Astrata Health x Bragg Design Studio

Recart is by far the best apps I've ever installed in my store. Once setup and configured, I saw an immediate increase in sales, adding 2 to 3000 per month. The welcome pop-ups are getting nearly a 10% engagement rate with a 93% open rate. If I've had any issue or question, Barbara from support has been phenomenal in helping get those taken care of. You will not regret installing this app!

Works great so far. Great results right from the start which is amazing. Amazing Success Manager. Couldn't ask for more

Pixie Wing

2020-11-16

United Kingdom

So, it quickly becomes apparent that the impressive stats that Recart claim on all their promotions about how they increase sales, are a little tenuous. They count anyone that signs up for a discount code then purchases as a conversion enabled by them - as if the customer wouldn't have purchased otherwise. But in reality all they are doing is pestering customers with tacky discount codes - customers that would have purchased in any case. Real value comes in attracting back abandoned checkouts, and unfortunately it appears that Recart are much less successful at achieving this than they would have you believe. Since installing Recart I have actually seen a reduction in sales, which I attribute to the popup 'conversation starter' which just feels dropship-spammy, and subsequent Messenger hassling. I don't think I'll be using Recart again. The biggest con is all those conversions in their marketing copy they claim to have 'unlocked' for users of Recart, which are really just sales that would have occurred in any case. Very cheeky.

I love recart, easily one of the most used plugins on my store as well as one of the largest side income generators for my store.

This app so far has helped me with a bit of conversion, yet, at the same time, got me lost some profits as well. First of all the unsubscribe button did not work, annoyed the hell out of my customers. I had to manually go unsubscribing every single person. Second of all, this is what disturbing: the abandoned cart keeps sending message to people who have already converted. I had some discount codes for the abandoned cart and customer came back and asked me to refund back as "i did not see this code when i purchased". Support is good, tried to fix the problem but at the end of the day, still not fixing anything. 1 star non-negotiable. Updated: I updated to 3 stars since the support is helping. Recently discovered that more than 1 person has subscribed but not in the subscriber list. This will make it hard once the customer decides to unsubscribe. Bottom line is, I'll surely give you 5 stars if my problem is fixed, and comitted to the plan as you've been helping me with more conversions.

GLAMCONFIDENTIAL.COM We would highly recommend this APP. Although we have been using this APP for less than a week our sign-ups from the Welcome Pop up have exceeded what we achieved in more than 4 months from using the stock standard Pop Up. The Welcome flows and the other functions in the APP are easy to implement (once you get your head around them) and the Support is excellent. Barbara was our contact point and her support was exemplary. Although we have not had any results from the Abandoned Cart flow yet, we are confident that based on the results from the Welcome Flow we will not be disappointed with the results. In our opinion, this is one of the must have APP, and well worth the low $29 monthly cost for the sign ups alone.