Reviews for Reamaze Live Chat Helpdesk CRM

What can I say except that if you are like me and are hoping to find the right app for your customer support experience to be top notch, this is the way to go! The folks from Re:Amaze are AMAZING to say the least. Support is like no other and the ease of use is beyond what I had imagined! For a small company like mine, that houses thousands of parts and needs to be on point with our customer base, this software is a no-brainer! Go for it! You will be extremely happy!

This app is absolutely beautiful. It's smooth, easy to use, not confusing in the slightest when you have different platforms bringing in support requests. Very impressed!

What an incredible tool for your business! I made the switch from a self-hosted solution of ladesk to this incredible tool. The way that it integrates with Shopify is amazing. When dealing with one of your past customers through live chat or from a simple contact you form, you get a detailed look into their past conversations with you, how long they've been a customer, what they purchased, how much they've spent with you, order details, shipping details and much much more. All of this information you have right in front of you while interacting with your customers either live or not. Not to mention, you also get to use your own custom domain for your help/support desk without the need for web hosting. Easy integration within your Shopify store without the need to touch any of your theme template files, along with easy customization of the widget to easily match the theme of your website. Their customer support is great also. I absolutely enjoy using this tool for my business. https://LuvMyBeard.com

I have been using this app for a few weeks now and I absolutely love it. This is so powerful and time saving. Amazing app, amazing support, amazing price !!

ReAmaze has been an integral part of our website since it's launch. Offering an entire CRM suite for our online sales channel with a powerful API ReAmaze has gone above and beyond what we need. Everytime I've approached them with a CS question they have been incredibly helpful, even very intensive questions regarding their API and posting from outside sources. I would like to see improvements in their knowledge base, for example the ability to nest topics but that is a very small suggestion and one that does not take away from the initial offering. Very Happy with the service overall. https://heatredefined.com

awesome, awesome, awesome. This is a great tool to integrate all of your channels and support teams into one place. It was between Re:Amaze and Freshdesk for me.. I was going to choose to use a separate account of the free version of rreshdesk for each of my stores, but if you contact the support team they are happy to work out a reasonable price that suits your needs. I decided to go with Re:Amaze for my support system because they have been so willing to work with me and my team to get things organized for a reasonable price.

Elevated Faith

2018-09-28

United States

Reamaze is by far my favorite support app. My team loves the organization and the awesome features. Their support team is unreal as well! :)

At first, the name Re:amaze was confusing to me, but after being on the platform for two months, it makes perfect sense...it IS amazing! Our store's average order amount is $5,500 and people don't just spend that kind of money on a whim. Our customers are researchers, they visit our site numerous times before even identifying the product they want. Before Re:amaze, we were using Zendesk's chat tool. It worked, as a chat tool, but our customers needed more than that and truthfully, I didn't know how to identify what our customers needed...but Re:amaze already knew and they had it sitting there ready to go. It's a chat platform in front, and an entire customer support ecosystem in the back. From the live view we are able to see our visitors, where they are from, whether they're already a registered customer in our store, what products they have in their cart, their site history breadcrumbs, etc. Then we're able to selectively interact with them if we see behavior that warrants us reaching out, or, we can build out cues that have the system interact with the customer for us based on page visits, behavior, etc. and it is all 100% customizable through their interface, and can be dug into deeper if you know how to code/program. Never has a little chat bubble in the corner of a site done so much for our business. Within just a couple of days, I had an entire customer-facing support and communication platform up and running, and running well (I'm OCD and incredibly analytical so a normal personal probably could have done it faster). Within the first 72 hours of being live on the site we had our first sale thanks to Re:amaze making it so easy for our customers to reach us, but it didn't stop there. We had real-time information about the customer and their sale right there inside Re:amaze. The customer was able to view their order status immediately, just furthering that rapport that we previously would have had to work incredibly hard to do. We've all used an app that was either form over function, function without form or that just flat didn't work. Re:amaze not only has its foundation, its primary function, nailed down but it looks good while doing it. Their chat widget, which they call an embeddable, looks absolutely stunning and it's the zippiest widget we have on our site. Little things like being able to either show the avatar of chat operators who are active or a custom one, to modifying every single piece of text to ensure the verbiage matches your brand. It does all of that and SO much more and they have made it nearly effortless to navigate the admin side of things and make these changes live, in real-time for your customers to use. An app is only as good as the support system behind it, and yet again, the Re:amaze team has that figured out and they've done it better than some of the multi-billion developers/vendors we've been working with for years and a lot of that has to do with their ability to support you directly through Re:amaze. I haven't had to wait longer than an hour for them to respond to a question, and most of the time they respond within minutes. We cannot thank the Re:amaze team enough for all they have done to build this product and especially for supporting us so well as we worked to integrate it into our workflow. Thank you, Re:amaze!

Are you kidding me! This is such an amazing app that simplifies all of the multiple channels of customer inputs and feedback all into one simple interface - CRUSHING IT now on my CRM management - Thanks Re:amaze!

Outstanding app and support team. This app was a game changer with our customer support team. I highly recommend.

This is a great platform with an awesome team who listen to feedback and make their product better every time. I have been doing customer support for many years and have used a number of help desks and I highly recommend this platform, it is one of the best I have used. We use it on our website pivotpegz.com and its been great. You can get unlimited email inboxes and also can manage multiple brands and multiple channels such as email, social, live chat and more. It syncs with Shopify and you can see customer purchase history and open orders and even a live view of website visitors. Pricing is great as well. 5 stars from me! Highly recommended. James at Pivot Pegz

BEST CHAT/SUPPORT DESK APP FOR SHOPIFY – We have used many chat apps over the years and since transitioning to Shopify we have been using Reamaze and could not be more satisfied. The product offering is phenomenal and they only continue to add to it. Their support and willingness to help could not be more appreciated. So impressed, look no further, we exhausted testing with nearly every other option out there. Enjoy REAMAZE! Shoutout to Lu and Martin for their continued top notch expertise and service.

Moved from Intercom. Reamaze is much easier and simpler to understand, but still with better features. The fact you can easily link two stores and see live view is great. Well done on a great app

Great support - Marvin was super helpful! Also gave me tips for a new store like mine on getting new sales. Using this for managing my Facebook sales/support for now until I expand and start selling through my website.

This chat support feature is good. Very good. It has all you need for keeping your customers happy. Tons of features and several plans to choose from. Be careful to choose the right subscription for your amount of staff or remember to change it to an appropriate one when you need more staff accounts. But it's worth double of what they charge - with amount of features and especially with the support they provide. I do NOT regret choosing Reamaze for one second. Keep up the good work!

This support app is working well for our team. The support has been exceptional. Highly recommended.

Reamaze is by far the best support system for customer service i have used. I love that i can connect to Office365 by smtp so all mail is verified without having to use my SPF records. Very easy to use and Reamaze support team reply fast and most important they really know what they are doing. If you need a system for customer service let you self be RE:Amazed. Its worth every dollar and then some. Happy days!

Cruaoutdoors

2018-07-11

United States

Amazing app! I experienced Reamaze before and knew we had to bring it to our business. We were using another app and it just doesn't compare to ease of use and packed features of Reamaze. Too many good feature to go into detail, but you won't be disappointed. Great for handling so many channels and bringing them into one place so nothing gets missed. My only bit of constructive feedback would be the reports. They are good, but a small bit limited. If they opened that door a bit this app would be completely unstoppable!

Very easy to use and great support!

Ridersdeluxe

2018-06-20

Denmark

***** Beyond and above ***** Probably the best app for customer engangement and customer service when you are on Shopify. Self service with FAQ, multi channel options such as contact forms, direct emails, live chat, messaging and sociale media monitoring. What's not to like? Besides the fact that Reamaze is a powerfull app then their customer service / onboarding is excellent. Super responsive and extremely friendly. Our team loves all the features of Reamaze and yet it is super simple to use. This is a highly recommended app - no doubt. Regards Mikael ridersdeluxe.dk

We LOVE Re-Amaze! A lot of our customers use a combination of their Facebook credentials and email to communicate with us, which resulted in us flipping through multiple systems to figure who we were talking to and what their order history is. With ReAmaze everything happens in on clean easy to use interface. We also love that we can serve up our FAQ right in the chat window. #PowerfulReAmaze

Reamaze just made my day. I had a suggestion of setting some advance controls in roles and permissions such as restricted access to customer data for specific role, so the customer tab could be hidden, they were quick to respond, also implement this within 2 hrs as they felt this will benefit all other users. Now our customer data is hidden for a specific role within Reamaze support platform. Yay! Improved security and advance privacy controls. Thank you Reamaze. I would definitely recommend Reamaze. Last but not the lease, I could say, if you are on Shopify and if you don't have Reamaze to support your customer, then you are missing the awesomeness Reamaze has to offer.

Sensational platform, elegant, simple to admin’ and feature rich - support is the best there is. Get it.

Simply an awesome no-nonsense support app! I can only recommend it!

Seriously one of the most efficient apps out there. From functionality and integration to their quick support and easy to follow instructions, i've never felt this happy about an app before. If you are looking for an all-in-one support app (emails, live chat, social media comments and messages and much more) then look no more because Reamaze have solved it all :) Thank you to everyone at Reamaze for an amazing app and amazing support. Look forward to see what other stuff you guys will be including to make this even better :) ***** HIGHLY RECOMMENDED APP **** www.snowfoam.com.au