Reviews for QuickBooks Sync by Webgility

We use ECC for several companies and platforms and enjoy the simplicity and ease it provides our wide spread business. The features are easy to manage and make handling our orders with quickbooks a breeze. Downloads with shopify are pretty quick and we can setup the orders in quickbooks just how we want them. Great affordable solution for integrating our ecommerce site with quickbooks!

It makes getting the orders into QB definitely much easier. The only annoying thing is it doesn't sync the order numbers. We would prefer our Shopify order # creates a web receipt of the same number.

Debbie Katz

2016-03-22

United States

Great App, and excellent customer services. QB expert team is fantastic - extremely knowledgeable. Tech Support is great!

Honestly it's not perfect and is generally laborious and too complicated for non-techy people. The best thing about the program is the support - they'll just fix whatever the issue is. So that's good.

It's not perfect but it saves us monotonous amounts of time entering items in two places.

We use Unify Enterprise to integrate our store with Quickbooks. Though it's not perfect, it gets the job done. We have to manually sign in to Single User Mode in order to push orders every day, but otherwise the process is smooth and Customer Service is usually efficient in fixing any problems we run into. Most difficulties are a result of (Slow)books.

Unify Enterprise has made my job easier. We had a system that synced orders from Shopify to QB Enterprise, but it expired so we chose this. It syncs well and easily. We categorize our sales by class and a class does not populate so I we have to do that manually, but it is more accurate and easier than entering entire sale. Also, we use different locations but we had to pick one for the sync and then go in and change the ones that were not that. Overall, we are satisfied.

Swrve

2015-12-14

United States

eCC saves us from hours and hours of boring, time-sucking manual data-entry. On top of that, their support team is phenomenal. When we had questions regarding set-up, their support team was there to offer immediate help. They are extremely knowledgeable, patient, and quick to help. THANKS FOR HELPING TEAM SWRVE!

Great support - QB expert team is fantastic - extremely knowledgeable. Tech Support is great!

Webgility has awesome installation and training. Their customer support is extremely helpful. I had a Saturday morning onboarding session that was very helpful. So far I'm very pleased with webgility. Tami Crisp Seelite As an update I had to have some fine tuning done on how Webgility pulled our orders in and I had a gotomeeting with Namit, he is extremely helpful and always meets or exceeds my expectations.

I am fairly new to this program but so far the program has been really good and we are excited about the possibilities it opens up.

Mdsolarsciences

2015-07-10

United States

Customer support is good. eCC is good at importing our retail sales through shopify. Payments only imported when the sale is imported as a sales receipt and not an invoice. Accounting methods may need to change. eCC is not equipped to handle both retail and wholesale customers with multiple payment terms. There are also some challenges with regard to items that are both taxable and non-taxable. Refund need to be entered manually into QuickBooks. All in all, it is better than entering all the transactions manually into quickbooks.

Eden Bodyworks

2015-06-26

United States

Wegility is a very good and reliable integration software that you depend on. Customer service is great and the software does what it says.

Overall I've been very happy with the way this app works and when we have had issues the support team was extremely helpful and on top of it. The fact that they would set it up for you was so helpful and that they spent time showing you how everything worked meant that we were able to dive right into using the program rather than spend a lot of time trouble shooting. The only reason that I'm not giving it 5 stars is that we don't really like that we are committed to a year rather than able to do a month to month plan.

Great customer service. I have a custom store configured for retail and wholesale which required a bit of work to get ECC properly connected. Suyash from ECC's support was great at walking me through the process to do so. Everything is posting nicely to Quickbooks and saving a heap of time.

Very easy to install, set up, and use for shopify to quickbooks updating / syncing. We love it saves us time and eliminates transfer errors! No brainer for what we are doing.

This application is not ready for Shopify POS. It cannot properly report to Quickbooks when an order has been refunded, nor can it handle transactions with split payments. It also cannot use Sales Tax Groups. These issues have created a mess of my Quickbooks file. Their tech support is friendly but can't overcome the weaknesses in the application.

So easy to use and set up and support was excellent!!! Thank you for helping me get this up and running.

Great app. Helps save so much time from having to manually enter transactions. A lot of options to choose from to customize transactions. Only wish there was a way to import transaction fees.

Nisolo

2015-03-25

United States

I had a wonderful experience with your customer service / development team. Suyash and Pritesh solved a really challenging problem expeditiously, thoroughly and professionally. When they realized after awhile on the phone with me yesterday that it would take some extra work to solve, they worked on their own (and even with developers at Shopify!) to solve the problem so that today's call only took 15 minutes and I magically have everything I need again! The software has been huge in helping me manage and grow my small e-commerce business and I have been, and will continue to, recommend it widely. Thank you, Suyash and Pritesh!

Geek Alliance

2015-02-25

United States

Amazing company. Amazing software. Saved me hours of manual transactions and they go out of their way to help and even customize your program if possible.

This application is extremely user friendly! It has streamlined our web sales and has DRASTICALLY cut down on data entry. We run a large operation and use Quickbooks as our primary internal system and we were manually entering every web order until I happened upon this amazing application! Super fast and easy setup - and I am not the official tech dept :)

The technical support services were exemplary! I could not be more pleased! I needed additional assistance, and was very pleased to be connected a second time to my person of choice, Mr. Himanshu Patil. He was FANTASTIC! Thanks, EEC!!!

Battle Beaver Customs

2014-12-10

United States

Paying for integration, it's slowly getting there. To download the desktop version and try to use it is next to impossible.

I was terrified of migrating from Magento to Shopify since ECC handles all of my middleware communication. Yet, to my pleasant surprise, the changeover was painless. Webgility even gave me a couple of weeks on the new subscription for free so I could make sure everything was crossing over correctly. One caveat, ECC uses slightly different language than QB, so sometimes initial mapping can be somewhat less than intuitive. I also want to say their tech team is awesome. In the 2-3 years since we started with ECC, I have probably only talked to a few different techs. They always solve the problem, and will even remote-in to fix tricky issues.