Reviews for Webgility QB Desktop Sync

Terrible product even worse customer service. I have attempted to use this for the last year. it worked alright at first. Then a couple months in it would crash every time I would try to sync my orders with Quickbooks Enterprise. I would go through the steps of the manual sync process and then try to re connect quick books with this software, when that didnt work I would contact customer support, when they would finally respond (some times this would take multiple days) they would go through that same process I had just done with remote control and then finally when that didn't work they would fix it on their end. I had to go through this every week. 30 minutes to an hour every time I needed to sync. I could have manually entered in less time then that. They have since seemed to fix this issue, but i am still weary. My plan was to cancel at the end of the year. The other day I was charged for the next year, I called in to try to get a refund and cancel the service, but they said it was against their policy. This is partly my fault for not canceling in time, but come on! I am not going to be using this software, and I am out $1000. In my opinion, that is a pretty terrible way to treat a customer.

What this app promises is exciting. Automated syncing between Quickbooks and our online sales. "When" it works, it's awesome. The issue is that it seems to break weekly. This week's break was that it stopped pulling in bank transaction fees associated with credit card sales on Shopify. It just started sending transactions to Quickbooks that don't have the fees separated or deducted. Two weeks ago it worked fine, this week, it's broken. 3 days of exchanging emails with foreign tech support and they tell us to disconnect and reconnect our processor. Doing that gives a warning that it will erase all transaction history. There's no way I'm willing to do that based on an email from someone in Asia that just says to try it. So, support is poor, system breaks weekly, but when it works it's awesome. Oh, and it's quite expensive!

Great app. Easy to use, and does the job! Our website: https://www.agmhomestore.com/

When I first started using this app, I was very pleased because it makes a huge difference automating accounting for Etsy and Shopify to QuickBooks. A big time saver! When I had a problem with their billing department, they weren't so quick to respond and correct the problem. I would give them five stars if they'd up their customer service. And honestly, I'm very glad we were finally able to work out the issues, because I would hate to have to go back to manually reconciling Etsy and Shopify to Quickbooks! I will continue to use it, and would recommend it.

Easy...one click and everything is in Quickbooks...can you imagine doing that manually?

Great app, has some limitations for quickbook desktop users, but overall has done a good job, we have more free time to grow our business, rather than thinking of what was sold how much and, more time to grow the business. thanks unify.

Love this app! I've been using it for a year now and it makes my bookkeeping so much easier! I can schedule the downloads to occur daily, automatically. No more spreadsheets over here! I use it for both my Shopify and Etsy stores.

I suggest anyone using Shopify Payments as their payments gateway avoid this app. We began using Unify almost a year ago. Because Shopify Payments deducts their fees from their payouts we were unable to match transactions in QuickBooks Online, our accounting software. Unify’s solution was a complicated, time consuming, error prone daily process, which created problem entries in our balance sheet. Unify management refused to put my feature request on their development team’s road map. I found another solution, Cloud Cart Connector. This app’s development team had my feature request installed in less than one hour. CCC’s USA based support is excellent. As soon as I installed Cloud Cart Connector I felt that a huge burden had been lifted off my back.

Super easy to use, saves us a ton of time!

Super helpful syncing every detail to every order with Xero. Makes life a lot easier!

I came back to ECC cloud after a stint manually exporting sales from Shopify and importing them into QuickBooks. ECC Cloud is so much easier. It maps products from Shopify to QuickBooks so if you use different part numbers in your web-store for sales than you do to in QuickBooks for purchasing you can still keep your inventory straight. Sync works perfectly as long as you only have one payment channel in Shopify, as ECC Cloud will only allow you to sink to one QuickBooks accounts. Manually changing the payment accounts for occasional Paypal purchases that sync to my Shopify payment account in QuickBooks are still more of a time saver than manually importing. My sales data is up to date and I can basically just set it up and let it go until reconciliation time. Only ease of use issue is that you have to be pretty careful when mapping products from Shopify to QuickBooks that you update the correct channel. I've overwritten QuickBooks data when I meant to sync across to Shopify and had to go fix my mistake in a before my Shopify customers noticed that the prices had apparently gone all wonky..

Works great, syncs very well. It does exactly what we needed with no issues. Good customization in sync options.

Been using it for about a month now. Big time saver. No more duplicate entries. Worth the money.

Pros: Amazing customer service. Quick to respond to inquiries! Reliable! Cons: Had minor issues with using Intuit login when signing up for an account (was advised that issue is being addressed) Inflexible in terms of transaction transfers. Currently only does a nightly batch job, would be nice to be able to push transactions at more frequent intervals.

I waited too long to get this app. This has saved me countless hours reconciling quick books and Shopify. Pricing is based on use which makes it a great buy for new companies. It effortlessly connects your Shopify sales, customers and products to your quickbooks online account. A MUST HAVE app.

I LOVE this app. I forever have been entering them all myself. This thing is SUCH a time saver. You NEED this app if you use Quickbooks. Time is money and this thing saves time!!!!

It is one of the best apps we've purchased! It makes our life so much easier. No more manual synching data between QB and Shopify.

After unsuccessfuly integrating two prior e-commerce sites to our Quickboks online, it was a true delight to find a simple app to integrate our latest store iteration with our quickbooks. I've especially appreciated the easy ability to map the sku's to our gl codes as we go. Well done.

You cannot put a price on the convenience this app offers. It has paid for itself many times over in terms of productivity. We are no longer focusing our time on creating sales receipts, but instead growing our essential oil business. This app gives us the ability to spend more hands on time with our customers needs and less time on paperwork.

If you are not QB savvy and want an easy way to keep your books up to date and accurate set up the training and be amazed... Chris waled me through setup in about 20 minutes and I was on my way to taking care of business. Highly recommend this service!