Reviews for Propel Replay & Session Record

I used this app and it really helped me improve my store and ensure my customers did reach check out.

I just downloaded this app and so far it is really helpful and does exactly as described. Their customer support is also awesome as they are really approachable and willing to help. Download it!

I love this app, very intressting, and very easy to use and it helps view you customers shopping experience.

I just installed the app. It seems to be working well. Will give another review after a longer test period.

My experience with this app wasn't that great to be honest. The app recorded my shop well but issues with pages not loading up while loading sessions and refreshing the page didn't work and clicking logo took me to another website, app screen doesn't show my shop app pop ups (Candy Rack) so I don't know how customers are interacting with that. (Other Session recording apps did this fine.) Hot spot was not there either. I contacted live support asking a question in regards to changing my plan to free. I didn't want to continue my paid plan and asked would I lose my current subscription if I choose to go on the free plan, because i don't want to continue it and be charged for another month when I want to stop it and only use the page views I have left over, which I've paid for. Live support didn't answer my question and ended up removing live chat for me. I made a support ticket and my question was ignored again... (They mentioned retrieving recordings from their database which is not what I asked at all) Disappointed to be honest with you.

I like this app because it's very easy to use and it helps view you customers shopping experience. This app will help you grow your store.

It's a really great app, it's very fast and easy, you can see your customers' screen and monitor them to understand their mentality, and this helps you in developing your business, I recommend this app it's beautiful

great app! this is even better than Google Analytic. and thanks to this app I can spot issues with my theme easily.

I Just completed my setup of Session Recording app. An easy quick setup. I'm happy with app tools, It really helped me to know about what traffic are doing. I do recommend this app! 5 stars

Seems very promising so far. I haven't tested the paid plans yet but the free one is already excellent with so many free recorded sessions

J'ai essayé plusieurs applications de replay pour ma boutique et je reviens tout naturellement sur Propel Commerce car elle a beaucoup d'avantages, le prix et je trouve finalement que toutes les sessions sont très claires merci à l'équipe !

I love being able to see what my potential customers are looking for. With this app I am able to see exactly what they are looking for. It's a great addition to my store.

I found this app more straightforward and functional than others I tried, and it has been a mainstay of our store. As with most apps on Shopify, I feel the price is too high especially for businesses that are not ruthlessly profit-oriented, and so I do not use beyond the free tier.

I am glad I came across this app. It allows me to see visitors actions when they visit my site. I have been able to see some errors on my site that I didn't pay attention to before and is able to immediately fix those errors. I have noticed some awesome upgrades . Overall this tool really comes in handy.

So far this is working great, lots of options and love I can block my own IP so that I am not wasting recordings on when i am making sure things on the site are correct. I also love the detailed reports it sends

Great app! Great customer service! You get 200 free views plus an additional 50 with verification. I use it to help me find the errors in the new store I created. App works very well with Dawn theme. No issues.

thank you for the amazing app it is really helpful am able to track my visitors activity which helped me providing them with what they are looking for

Helps out a lot! Really interesting to see shoppers behaviour on our site. Stable software as well!

Tryed for a while, this is a usefull app to track the user movements into my store. Very helpfull. Thank you very much

Easy to use and track info, helpful. Easy to see where customers are going on website and see what items are popular.

CrazyNeon

2021-12-30

United States

I used this app to check where my users are dropping and how they are interacting with my website. It is really one of my most used app now.

I am so lucky to find this app I do enjoy using this. It's amazing to observe and understand customer behaviour in such visible way.

I use this app to review how customers use my site to find my products. Do they use the top menu? Do more of them use a front page visual link, are they watching the product videos or just scrolling by? Does the image on the front page consistently get a click? These are the things that I'm very interested in as well as the ease of use on my site. I can't get that info without the recording and replay. The recordings are snappy, without delay, and very informative. I'm very happy with the 40k page view pricing and feel it is very fair for the service provided. Invaluable insights made my website changes a winner!

The app works very well. lets me get customer feed back to optimize my site. to get the highest number of sales.

Useful app to see how visitors react to website content, what they skip through, what captures their attention and how long they dwell on it.