Reviews for POWR Popups, Sales & Email Pop

Great app and the support was very helpful and responsive!

Greatttt Customer service! This guy ricarddo is the goat.

Planet Desert

2024-04-22

United States

Helpful, informative and efficient

Richcarde was very helpful and answered my questions with screen recordings so I could see what I need to do on my end

Great customer service

Outstanding Customer service I love the app easy to work with . But I love the fact I can get an actual human to help me.

Quick support from Richcarde, the employee who solved my issue. I would have liked to know the problem so I could fix it myself later on, but at least I know the support crew is good!

August Kinn

2024-04-09

Canada

Customer service was really helpful and the response time was fast.

We are designers not techies yet are able to use this app and customize it in little time and with no expertise. It was easy to integrate with our Shopify site and works perfectly for our needs. The tech support is also simple to contact and very helpful in confirming that we did it correctly.

I'm very new to the app, but found it to be very intuitive. When I needed help, Richcarde was there to help me and was fantastic! I would highly recommend this for your online store!

Customer support by Richcarde M. was very helpful. thank you

UPDATE 13.3.24: This is to express my complaints. I no longer need the app, decided to cancel my annual subscription, uninstalled it and asked for a refund as i cancelled the first couple of days of the annual renewal. I keep receiving emails from the developers, asking why i left etc. in which i have replied that i just do not need the app and i want to cancel and receive a refund, simple as that. It has been nearly a week that i still havent received my refund. I used this app to create effective pop up banners, mostly for getting emails from visitors and communicate offers/discounts. Simple set up, many options available to customise the banners, quick and kind support, value for money, would recommend :)

great!! Easy to use and very helpful

Quick and thorough!

Cette application est facile et simple et si il ya quelques problèmes de compréhension une assistance est possible et rapide pour nous venir en aide.

The app worked fine for some time. I upgraded to paid version for a few months but then got back to the free one. However, the charges continued even after contacting both POWR and Shopify support. On POWR dashboard subscription showed as free, but Shopify settings still had the subscription as active. Contacted the support multiple times, only received offers to upgrade to a more expensive option. They also previously insisted on writing a positive review which i did, because I liked the app initially. Changing the review now. Very frustrated with the experience and time wasted contacting support - with no use. They also refuse to refund the charges that were done after the paid plan cancellation. I had to delete the app.

Great app that has helped me collect most of my email list subscriptions. The support is super helpful as well getting everything perfect.

Good and simple

Noticed the pop-up was taking up the full screen on mobile. Sent in a request and they fixed it in a timely manner.

Excellent Customer Service Support!

very good customer support and helped me achieve my goal! lets me upload my own image which not many apps do.

Great customer service, knowledgeable and fast. Live chat, Richcarde M. solved my issue immediatley. Great app, used for a few years and will continue using.

Customer service available on the chat to help install. Decently customizable. Excellent value for the price.

Easy to use! Customer service is friendly and helpful. I definitely recommend POWR Popup.

Works good and my experience with suport was great.