Reviews for Opinew Product Reviews App UGC

Using the Opinew app since years. It offers great features to grow my business and support in case of issues.

Wonderfull pruduct for my store. Customer service is excellent

レビューのインポート上限数があるのは仕方ないと思います。ただAmazonからレビューをインポートする場合、意図していないRatingsもインポート＆カウントされてしまうため結局レビューをほとんどインポートできませんでした。残念ながら、500件のうち100件と少ししかレビューをインポートできませんでした。求めていた使い方ができなかったので評価は上記の通りですが、レビュー機能としては良いかと思います。

While the interface settings may present some initial challenges, the application proves to be a valuable asset for importing reviews. Its functionality and overall performance are commendable, offering a seamless experience once settings are configured. Users appreciate its efficiency in importing reviews, making it a reliable tool for managing feedback effectively.

A Cautionary Tale Pricing and Transparency Issues Initially, I was drawn to the app for its promising features and signed up for the Advanced plan at $199 per month, along with an additional feature called "smart review" for $9. However, the first red flag was the payment confirmation, which totaled an unexpected $247. This discrepancy was not explained upfront and was only clarified after a prolonged wait for customer support response. The support team explained that the pricing for "smart review" and other features was based on the "number of order values" over the past 12 months—a critical piece of information that was not disclosed on the app store page. They did provide a link to calculate these additional charges, but this lack of transparency from the start is a significant concern. Disheartened, I decided to downgrade to the Growth plan, which was advertised at $89. Yet again, I was faced with a surprising charge of $137 upon confirmation. This continued lack of clear, upfront pricing information is troubling and suggests a pattern that could mislead other users. Integration Woes Another major issue I encountered was with integrations. The app advertised compatibility with other popular tools like smile.io. However, it turns out that connecting these services requires not just the Advanced plan but also a Plus subscription costing $999 per month for manual API integration. This critical detail was omitted from the feature descriptions, adding another layer of unexpected expense and complexity. Conclusion: Beware of Hidden Costs Based on my experience, this app suffers from serious issues with transparency and customer communication. The hidden costs and misleading feature descriptions have not only caused financial strain but also wasted time and added frustration. For other Shopify store owners considering this app, I advise caution. Ensure you understand all potential costs and confirm details with customer support before committing. What I encountered could be described as misleading at best and deceptive at worst. It's crucial to approach such apps with skepticism and to conduct thorough research to avoid similar pitfalls. UPDATE AFTER RESPONSE: I'm not suggesting you're dishonest, but it seems there might be some discrepancies in what's being presented. Not once is it mentioned, either on the Shopify App Store or on your website, that your app is related to revenues. The only feature listed is an import limit. This not only breaches Shopify's Terms and Conditions but could also be considered fraudulent. Your lengthy reply, filled with questionable remarks, suggests that this might be intentional. I'm surprised Shopify hasn't shut down the app yet. I hope they will take action soon. In the meantime, I urge everyone to review the app's page, take screenshots, and be cautious of any hidden costs.

I mainly wanted this app to import our Amazon reviews. They imported fine, but I had a problem publishing them to the pages. I used their chat support and Vatsal fixed the problem for me very quickly. Very happy. Thanks Vatsal.

Ottima la piattaforma ben studiata, si integra perfettamente con il negozio e il suo funzionamento è impeccabile, cosi come è stata impeccabile l assistenza ricevuta. Davvero soddisfatto del servizio in genrale. Ottima app.✅

Disaster app and disaster customer service. Since I'm discontinuing the free version of shopify in May, I thought I'd switch to Opinew. Unfortunately it hasn't worked for weeks now, with customer service always promising to fix the problem. Nothing happens. I would not recommend this app to anyone.

Funktioniert. Schnell einzurichten. Netter Service. :)

one of the best product I have never used, my god really really good

"Die Opinew App ist einfach großartig! Sie hat uns geholfen, unsere Produktbewertungen auf Shopify zu optimieren und unseren Umsatz zu steigern. Was die App jedoch wirklich herausragend macht, ist der erstklassige Mitarbeitersupport. Das Team von Opinew ist stets bemüht, die bestmögliche Leistung zu bringen und gehen wirklich über das Normale hinaus, um sicherzustellen, dass ihre Kunden zufrieden sind. Egal, welche Fragen oder Anliegen wir hatten, sie waren immer da, um uns zu unterstützen und Lösungen anzubieten. Ihr Engagement für Kundenzufriedenheit ist wirklich bewundernswert und macht die Nutzung der Opinew App zu einer rundum positiven Erfahrung. Ich kann diese App nur wärmstens empfehlen! Danke, Opinew, für euren super Mitarbeitersupport!"

I had a small issue and they went above and beyond to fix it. I also really like the Amazon import feature, it's the main reason I got this app, and it works very well

i use this app frequently its great works just fine, with emira the best customer support ever

Suport is great. There are a couple things wrong with the app however. When importing reviews it often imports a lot of ratings but not many reviews, yet the quota is still being used. So you set 50 reviews to import but you might only get 13 along with 50 ratings. Yet the 50 ratings and reviews are being deducted from your quota.

Just perfect! Thank you!

Great app. Easy to use and integrate with the shopify. Thanks

Al desinstalar la app dejó un link roto en mi panel de productos y no se puede quitar. No hay manera de comunicarse con el soporte para ayuda.

Was great then unfortunately became very hard to use.

excellent customer service. helped fix some bugs on my shop super quick!

good product

Been helpful and useful in so many ways.

Does what has to be done, 0 problems.

Vatsal is good and supportive!

Great customer support. Happy to install

Great App and so are the customer support. Saro was super helpful and resolved my issues within a matter of minutes !