Reviews for ONE: AI, Email & SMS Marketing

Unfreindly interface. Once intalled all you get is an intrusive webpage that keeps pushing you to subscribe to a paid subscription. Feels like a scam.

Very useful app! Rissa helped me a lot, kind and expert support! Highly recommended!

I like this app better than smsbump and klavyio, in my perspective of just starting out it is cheaper and offers a lot of value with their free/cheaper plans. It's beginner friendly and easy to understand unlike other marketing apps where they're a little hard to work with. Their customer service it's good, I had a problem and it took us a while to figure it out lol but Rissa stuck with me every step of the way until it was fixed!

Just had an amazing experience with Patricia with One. Talk about professionalism. patience and knowledge. She is a rock star! Diagnosed the problem and resolved it all. Most importantly, she did it being able to decipher my primitive grunts about the issues I was having! Give her a raise. That's the kind of service every store owner looks for when trying to get things right. 5 Star service! Thanks Patricia!!!

ONE has everything I was looking for my business! Their customer service is amazing, patient, and have great communication skills. Big thank you to Lou for helping me solve two big issues that we had. We got it resolved smoothly and I am very happy! Thank you!

Nice App +The customer service is really what makes this app superior.

I am a new shop owner, and the One App helps me a lot! It's relatively easy to handle and if you still have difficulties, the support team is there to help. I can only recommend it.

Needed help with my pop-up form and Klaviyo integration. Estimated answer was 27 minutes, but I got one within 1 minute and together with Kate, we solved it all in 10 minutes total. She even added some additional tips for my mails and pop-up form so that it converts better. Much appreciated and I highly recommend this app!

great customer support

great app has all the needs for the business and the support there replying fast and helping til your issue is solved VERY RECOMENDED !

Our address is in China, I can't get in touch with your customer service due to IP evaluation, I need help, my EDM marketing is not getting any replies and clicks, I can't set up product collection.please reply me email.

I just install the application and I face a little issue, Maya from the support chat resolved in 1 minute!! she was super kind and helpful! well done Maya!!!!

great team, great support (jane), love working with them

I am absolutely thrilled with my experience using "One" on Shopify! I had the pleasure of working with Jane, who provided me with exceptional assistance. Jane went above and beyond to help me customize a pop-up for my website. Her expertise and patience were evident as she guided me through every step, ensuring the pop-up was tailored precisely to my preferences. Not only was Jane incredibly helpful, but she also exhibited a genuine passion for ensuring my experience was flawless. Her dedication to customer satisfaction truly stood out. Thanks to Jane's expert guidance and the user-friendly features of "One," the pop-up turned out absolutely perfect! I highly recommend "One" on Shopify for its user-friendly interface and the outstanding customer support provided by professionals like Jane. If you're looking for an app that not only offers excellent functionality but also exceptional customer service, "One" is the way to go. I am confident in recommending this app for a wide range of needs, and I'm looking forward to exploring more of its features in the future. Thank you, Jane, and thank you, "One," for making my website experience truly exceptional!

First of all, app is great. I Spoke with 3 ppl on costumer support,no one actually solved me the problem i had with my wheel. Then i tried one more time, Rissa appears like a wild beautifull pokemon ,asked me what's my problem. When i told her , 5 minutes was enough to solve the issue ( wheel did not appear but only in password page ) . Thank you so much , you deserve all the stars of the solar system !

Maya does a very good job, helped me to get the issues fixed in no time.

first of all its free and it has most the thing you actually will need. Overall amazing app tbh. See for yourself

My experience is great after using this app! Trish helped me alot and love how she managed to solved all my problem immediately! the plan and price is very affordable, this apps is easy to use too.

For now I can't say anything wrong word about this app - is has all features that you might need about upsell, discount codes etc., and what is really important - support team is amazing. I was able to easily connect to chat in couple minutes, and get all needed help (for example change of triggers size for desktop/mobile version, which requires code change). Highly recommended.

20 October 2023: I've just spoken with Rosie one year later from my earlier review and she went above and beyond to help me. Not only that but she is really nice! Jessica, Trish and Patricia go above and beyond with not only instructions in set-up, but get in there and fix for me within minutes, as well as offer tips. They seem to be available 24/7 regardless of time zone. My website isn't live yet but so far seriously happy with the App. Not only that, it's free! Highly recommend.

Otimo atendimento, eles respondem muito rápido, aplicativo amplo e fácil de mexer, gostei muito e recomendo para todos, eles são 10

App muito e atendimento excelente.

The customer service is really what makes this app superior. They are very responsive and extremely helpful - especially Jane and Naomi! I think there are definitely a few things that need improvements, I don't love the design templates they have and it's a little difficult to figure out how to customize at times. I'm hoping they ensure their customer service stays the same and look forward to being with them as they grow based on customer feedback.

Some great features, and very easy to create emails linking in products and setting promotions. However I've just been told I cannot continue unless I upgrade my subscription to $149 per month! It's obscene for what it does. App uninstalled.

Rissa was sooo helpful assisting me setting up my email marketing thank you for all your help