Reviews for Navidium Shipping Protection

I wanna to leave. review for this guys forever...best app I ever got. my clients fells more protected, it generates us more revenue, we can refund parcels without been out of pocket, and the costumer service is 10 out of 10 , thank you so so much

The BEST shipping protection app! We previously used route and felt like we were getting robbed. We switched to navidium and it helps us generate extra revenue but helps our customers feel more confident during the checkout process. They are always so responsive and willing to help! Highly recommend this app!

This app has been fantastic. One $50K in pure profit since implementing this year. Side note, customer service has been amazing too.

Fantastic customer support. Easy to set up and customize. Very affordable/accessible option for collecting insurance for customers without paying a 3rd party.

We love this app. Makes it easy for our customers to sign up for shipping protection and if we get a request to refund a package that was lost or damaged we do it. But as the occurrence is so low it allows us to keep the extra revenue for the protection and in the rare occasion something gets lost, we just pay from that extra revenue stream. This is the best way to handle shipping protection. We are so happy we found this app and replaced our old shipping protection solution. We save a lot and our customers are happier to!

From the start I could tell the team behind this app weren't new to this game. They quickly installed and set up the app for us, and it literally took us maybe a day or two before the monthly app fees were covered just from shipping insurance fees we collected. App runs butter smooth, doesn't add any lag (which can not be said for some of the comparable apps), and support is quick to reply to any question. However nothing is as satisfying as opening the dashboard each day to see the growth revenue and seeing how I'm able to both satisfy our customers and still recover some of my insane shipping costs at the same time. This is an absolute must to any shopify store big or small. If you sell products and ship them, download it and have them set it up for you. You will not regret it. Excited to try order bumps!!!

Giorgio Milano

2022-11-20

United States

Great Customer service!!! Thank you, I'm excited to try order bumps! This app is a most have for every store.

Make sure you talk to Marc! He's been a great help with getting everything squared away. Even went above and beyond and saw a problem that was affecting our store and said that his team would fix it (even though it was not of his doing). He's been a pretty big help so far and his app is pretty easy to use and they make the integration for you! Thank you Marc!!!

We've had the app for a few months now and we've been very pleased with the Navidium app - it was easy to get installed and we're definitely seeing a nice revenue stream from it. I'd say it was an easy way to increase our revenue by 1-2%. The support from the app team has been excellent.

Been using the app for the last four months and it's great! Easy to install works seamlessly on all three of our sites! If we have any questions, the Navidium team is quick to respond and help out!

Such a game-changer! Not only is Navidium profitable for us but extremely helpful to our Customer Service procedures in keeping track of shipping claims and any potential repeat offenders. The installation process was a breeze and the team is beyond helpful. Definitely recommend downloading Navidium for your store!

speedy, personalized assistance and the app does what it is mean to do! only suggestion for developers would be to add the option of setting a minimum insurance amount that is applied, and then do a percentage-based amount for orders over X amount.

This app has helped our store make any lost or stolen shipments, a breeze to replace for our customers! No waiting on claim approvals, so we can do what we do best and ensure our customers have the smoothest customer experience possible! Thank you, Navidium!

Great app. I love the idea of keeping the insurance payments. Excellent and friendly support that goes above and beyond.

Great customer support. Navidium always tries to find solutions for you and will work with you to achieve what you need.

This app is amazing and soooo much better than ROUTE which takes all the money. Customer service is fantastic and the creator really wants to help you make money and improve your store. I'm so glad I have this app, it's helped immensely considering I sell collectables and gives my customers a piece of mind. Highly recommended!

Edit: I was wrong. Their team quickly contacted me concerning my negative review and was eager to solve my issue with a custom solution. The team was quick to solve the aforementioned issue within 2 days. Im looking forward to further work with Navidium and further functionalities. The app has its advantages. The analytics could need some improvement. The support isnt really responsive but friendly. The major disadvantage is that this app doesnt integrate with Gtranslate at all which we have to heavily rely on. Unfortunately Navidium can’t be translated since its section is written inside JavaScript. The gtranslate system can only translate texts if the structure and texts are written inside JSON objects.

Grassroots California

2022-10-11

United States

Navidium shipping protection is amazing. Super easy to use and great customer service. I have nothing but good things to say about Navidium, it was already something we offered to our customers (guaranteed delivery), but this app has been able to allow us to be more friendly with that situation and make great money for my company. Best app i have on shopify.

Fantastic app that works really well. App developers helped me set everything up and make sure it was working properly. Significantly cheaper than Route and has so much more functionality

Legend's Creek Farm

2022-10-10

United States

This has been a fantastic addition to our ecommerce store and can't imagine not having it! Nice to have an app that is made with the seller in mind!

Great app an a no-brainer for any store. We love the control this app provides and the mutual benefit for us and the customer works out great.

Navidium has been an awesome way for our company to win our customer's trust in following through with refunds and reshipments in the world of inevitable shipping issues! Highly recommend!

An absolute MUST for any Shopify store owner! This is a MUST DOWNLOAD. App has allowed us to kick all the other parasite shipping insurance companies to the curb and pocket our own profits. Support is the best that it gets. We are so grateful for this app and Navidium! THANK YOU!

So grateful for this app!! Allows me to have a generous customer service policy and manage my own claims. Functionality is awesome. Highly recommend!

Halfdays

2022-10-05

United States

We are still new but recently switched over from another provider due to some pain points I'm sure other merchants have experienced. So far the Navidium team has been great in getting Navidium installed quickly and being responsive to any issues that arise. It's nice that you can create claims and reshipments right in the portal and easily keep track that way. Not only that, but the fees don't go to a third party which helps the merchant recoup the cost of lost packages and sending reshipments. This also allows you to handle any customer order issues directly instead of sending them to a third party which creates a more streamlined customer experience. Navidium cuts out the middle man and allows the merchant to create a better experience for the customer!