Reviews for MIDA: Heatmap, Record & Replay

Zatural

2024-09-25

United States

This app is really cool! It was fun to watch my customers' journeys through my store. The heatmap provided a lot of insights as well, as it provided insights into what parts of my store drew my customers' attention. Their customer service team was on top of any issues or questions I had. They generally don't respond during our typical work hours if you live in the USA. However, if the pricing was different, I might keep the app long term. This app is more of a download-for-a-week and delete-type app. I will probably routinely download this app once a year to see what my customers are doing.

Awesome app!.

Very useful when analysing customer behaviour. Can see visitors' exact actions. Support team very responsive and cooperative. Great experience overall.

Snelle respons, goede app. Zeker aan te raden!

Awesome tool and great help. Would recommend

We started using MIDA Heatmap a few weeks ago and it's working well in tracking our visitors. The heatmap and video sessions replay are helpful in understanding our visitors journey, so we take proactive measures to optimize our website. Their customer service is great and helped us troubleshoot an issue till it's resolved. I highly recommend MIDA app!

i love the app and Team. Heatmap i die for.

working well very handy

It's a very good app to analyse the customer journey and see potential improvement points for your store. I also really like the automatic skip function for inactivity in the session replays.

It's good and convenient app that improve your website conversions through customers' behaviors that Mida brought, I highly recommend you people who see this app to download it, you will be amazed, it's friendly also, provide people who don't have too much budget many function to use. Meanwhile, customer service is good as well, when I encountered some problem, staff Jennie helped me out, appreciate!

I just launched my Shopify store a few weeks ago and I really wanted to understand what users were doing in order to improve the flows. Super satisfied with their product! Their support is also very reactive, which gives me confidence for growing together. Would recommend to try it out!

The app is well optimized. Definitely recommend!

Très bien assistée! merci!

Easy to navigate and very helpful to see how customers interact with your online shop

The product works as intended and the customer service is excellent. Would highly recommenced.

Very helpful - allows you to replay the interactions with customers. Heatmap is helpful and insightful. It helps with bounce rates and to see where customers click out

I'm only using the free plan currently, but the installation was very straightforward and I can see a clear and easy to follow video replay of each session on my site. I also like the information tabs off to the right that show what source and location people are coming from. Customer support was also very responsive and helpful.

It's good but unfortunately numbers of sessions in the plans are low if you have a high traffic site. Could be great if it only stored and counted based on user set criteria. eg. sessions longer than x amount o time of with min. x amount of page views.

best app

I've been using this app for a few months now, and wow I am very satisfied. The app itself is great, but so is the customer service. I'm on the free version, and I love the fact that from the overview, they show you the sessions where users have added something to their carts. It saves time, and you don't have to watch each sessions individually.

I found the application very useful and functional, easy to install, easy to consult and excellent in the results, both for what concerns the session recordings, the heatmaps and the statistics part. Truly excellent customer service.

Good app and simple to use! exactly what i need as small business at the beginnen i need to check exactly what every user do and with the recording you sell all of it! The support as well is very fast and helpful. The today update is so useful!! (you could see the basket value and referred in the listing and is soooo important) Thanks

great support answer really quick!

Unbelievably good customer service, and of course a super helpful app that allows us to improve our conversion rate.

I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met.