Reviews for Lucky Orange Heatmaps & Replay

Good tool for user sessions replay. I have two complains: 1) After they upgraded the app and the plan, they took some essential functionality from the old subscriber like me, who is not ready to pay much more for the new plans. E.g. I cannot see add to carts and the customer cart value, which I used to use a lot. That's a disregard of the old customer base (or the way to force the upgrade to the new payment plans, put it as you like) 2) The app crashes from time to time when is used from the mobile. Usually it crashes when replaying a desktop or tablet session. That's an inconvenience because I mostly use the app from mobile browsers.

It has been able to show us how our customers interact with our site and that 80% of our web traffic comes from mobile.

I have been using the app for the two week trial period and I am not overly impressed. The recordings are very choppy. Also not very user friendly in my opinion. I do like that it is showing my visitors, but sometimes I am not sure if they are organic visits or what because the are often not even long enough to trigger a recording. I will try for another two weeks and see if I can figure it out.

It is indeed an attractive feature and gave me a lot of optimization inspiration during the trial period. However, I still hesitated when I decided to officially pay because the price was not low and I couldn't afford it and had to delete it.

We get a lot of people to our website, that is many sessions. However, our orders are a fraction of sessions. We were referred to Lucky Orange to help us drill down were the weakness is with our website shopping experience. We did the free trail and in 1 day maxed out sessions. I had a call scheduled with Justin the next day. I was so glad because I was having a hard time interpreting all the data. He made it simple. Once you know how to navigate all the data, it turns in to valuable insights. Thank you, Justin, and Lucky Orange.

Heatmap doesnt work with products that have variants. Disappointing.

Big fan of Lucky Orange. As a non-tech person, I appreciate how simple it is to understand post click behavior.

PHYSTINE

2024-02-21

Austria

I had a great experience with Lucky Orange in seeing how the customers interact with our website. Especially Emilia was a great help in starting out and understanding the app and functionality better.

Lucky Orange has given us the ability to understand our customers' journey as they navigate through our e-commerce site. We have included a survey so we can see how our customers heard about us. We are happy to better understand our website and make it more user friendly so we can give the best possible experience to our customers. Overall, Lucky Orange has been very helpful in teaching us a lot about our site and how to optimize it.

Thanks for leaving us a rating! We hope this means you've been able to use visitor behavior to spot ways to improve your website, customer experience and conversion rate. We're here should you need anything! Cheers - Justin from Lucky Orange

love it

so far its been a great experience. a couple of minor issues, but they are resolved by using chrome. its been a great tool into insight into customer behavior

Great app so far and it is very intuitive!

Bead Dangle Design

2024-02-19

United States

Thank you to Justin for helping me get this awesome app all set-up and running correctly. I had a few problems but they were solved promptly and efficiently. I've been a customer for a long time and will continue to grow with Lucky as they progress. Thanks again Justin :)

Lots of data to explore! After GA4 I am looking for ways to know what is best for my traffic and conversion, and this app looks good. I'll schedule a call with them to take advantage of all the features.

Doesen't even let you register after installation, just giving error "can not use this email".. waste of time and energy!!

Great Functionality and very easy to use. In fact, more features than I need at this stage. The customer announcement pop-ups & survey pop-ups are a great feature.

very good app

Thanks for leaving us a rating! We're thrilled that Lucky Orange has earned this five-star rating. Happy tracking, and we're here if you need anything! Cheers - Jordan from Lucky Orange

great!

Fascinating insights! Was super easy to implement and intuitive to use. We've already implemented a few design updates that reflect user behaviours we uncovered!

Have recently moved from Classic version to their new version, and absolutely love the insights and interface. Powerful tool, must have for all E-Comm businesses.

This is by far the greatest tracking/heatmap/replay/analytics app that I have ever seen. I can't imagine doing e-commerce without this incredibly valuable tool, because it let's me see what my customers are experiencing in my web store, and I can quickly identify and fix errors, and improve customer experience.

I would recommend this app. Because it's features let us understand the customer behaviour.

good