Reviews for LoyaltyLion Rewards & Referral

Fendrihan

2016-11-22

Canada

Great app, works as advertised. Increased customer loyalty and reduced churn rate. Support is fantastic.

I give the loyalty rewards and referrals fives star review.

Eastcoast Lifestyle

2016-11-17

Canada

Best app we've purchases yet! Our customers love it and it's SO user friendly. Amazing customer service too! They're always there to help & check in often, as well.

Loyalty Lion made incorporating a loyalty programme into my store so quick and easy - they've thought of everything and I'm already seeing the benefits of rewarding my customers, with increased engagement and sales. Highly recommended!

Great app, easy to setup! highly recommended

we had a great experience with the on-boarding team!

Update: love the new custom reward types - I can literally offer anything as a reward! Super cool!! Great app, very easy to set-up, it is so good I wanted to review it twice :) Perfect for engaging customers, bringing them back and keeping them happy with rewards. Customers actively help you promote your products through their social networks which is great for building brand awareness and increasing sales. An essential app for anyone on the Shopify network. The support is fantastic too.

For the features that you can get for free I would probably give this five stars. It looks very professional and installs easily. I am interested in several of the paid features, but having tested them during the free trial period they seem very unfinished to me. The email feature in particular is very expensive and hasn't worked out the way that I hoped. The code that you can embed in your store to show the points a buyer will receive is also limited to the points for dollars feature and doesn't work with extra points for specific products or categories. They did say they'll be adding this, but as of now it isn't there and there is no target date. For US based users, tech support hours are very limited. You send in a request, they answer it overnight, and then if you need to reply it's another 24-hours cycle. No complaints about the support, it's just frustratingly slow due to the time difference. I think this app has a lot of potential but it does still need some work in order for shops to offer a robust loyalty program. UPDATE: Downgraded my star rating for the following reasons: The app awards points for sales tax paid, not just for the purchased item. This is just outright wrong, sales tax should not be rewarded. I couldn't get the birthday feature to work. I'd enter a birthday and then come back to view it and the data would be gone. Plus they ask for a year on the birthday, which isn't necessary for the feature but it will prevent many people from participating. I would have loved to use this feature but didn't want to spend on more time debugging it. The newsletter signup feature doesn't integrate with any email programs (such as Mailchimp) so they can't actually verify that the customer signed up for email. They only know that the customer clicked on a button. This is definitely not worth awarding points. The code that you can embed on your product page to show the points a buyer will receive doesn't work with multiple variants. It shows zero points. There might be a workaround for this, I don't know because I didn't want to spend any more time on it given the other problems with the feature mentioned in my original review. I never could get the email statements to send so I had to give up on it. This should have been a must-have feature because it gives customers a reason to return to your site. Individual features are hugely overpriced for what you get. This app has so much potential but right now they are waaay over promising. I'm a paying customer and I have been in contact with tech support. So far I haven't been able to resolve any of these issues. If I hadn't advertised the program to my customers I would be uninstalling it right now.

We are very happy with Loyalty Lion, and our customers love it. It works seamlessly with our online store and our Shopify retail POS, which is really important for us. I'd give it 5 stars except for the fact that it's a costly program when your customer base is as large as ours. However, it truly has created loyal customers who like collecting points, so the cost is worth it in the end.

I've been really impressed with this App to date. In particular the customer support is proactive and very present (not on line chat but available straight away on the phone). A flexible and well considered app.

The program has it's issues. We've set it up so that each month, all of our reward members get an automatic email with an update on the total points he or she has along with the points obtained in the past month. Well we did an audit and it appears that every single customer of ours received "0" (zero) points in the past month and that info was conveyed in each email sent to each individual. It's upsetting because this kind of wrong information sent out to every one of our customers leaves a bad experience and negatively affects our brand. We even had some customers sending us upset emails. Hopefully these guys get their stuff together!

So far this app works great for us. I am happy to see that the developers finally decided to offer it for free. They also have "cafeteria" style option where you can build from the free plan and choose ways for your customers to earn points that suit your business. That's a big plus for us! Being able to embed the app into a page and edit css is also a plus.

Super easy to install. My customers are very excited for me to offer a rewards program. It is set up to support small business, which I love.

So far we are really enjoying the perks and individually selectable features. It makes it possible for you to build the program that fits the size of your business. Overall we are really excited to see how this program pans out over the next quarter.

Minted Method Shop

2016-10-23

United States

Set up was very easy! I was able to customize to match our site's theme. So far very pleased and am very excited to have this rolled out for our customers! -Minted Method Shop

Great App and would highly recommend!

After considering and experimenting with Sweet Tooth and Swell, which were somewhat inflexible and overpriced, we're glad we found LoyaltyLion. The program and integration flexibility is stellar, the pricing model promotes a win/win partnership, high-traffic clients rely on it, and the back-end administration is streamlined. For these reasons and more, we believe that LoyaltyLion is a perfect fit for our business as we grow.

Thatprotein

2016-10-19

United Kingdom

This is a fantastic app! We were really looking for a way to drive engagement with our customers and this is it. Not only do we get to award loyalty points for purchases, but points can be earned for a multitude of other activities. The dashboard is very straightforward and intuitive to use and the pop-up box that the customer sees is very slick and professional.

Pain free installation. Cant wait to see how LL works for my online store!

This app has been easy to set up and customize for my specific purposes. A great way for new small businesses to increase customer loyalty!

Great customer support and the app is superb... a perfect combo! Our shop allows customers to buy vinyl records online and loyalty points are proving to be an essential tool for growing our business.

We have recently started using Loyalty Lion. Really impressed with the fast and professional help we have had from your support team!

New to LoyaltyLion but I am very excited to see how this does for my business. The set up is very easy and I love their billing options!

This app works well and most importantly our customers really appreciate getting reward points for future purchases

This app is easy to use and has great add on features at a low cost. I launched yesterday and already have people signed up!