Reviews for LL: Loyalty Referrals Rewards

Nova was super helpful she explained how it worked and answered all of my questions promptly and im really excited to give back to my customers using this.

This one is so much better than SMILE I’ve been a SMILE user for two years, and this software not only has all the features that SMILE offers, but it also includes many that SMILE lacks. The interface is more user-friendly and smooth, and both the widget and launcher are outstanding and easy to customize. The best part is the price—it’s very reasonable. Another important point is the customer service, which is excellent! Although they don’t claim to be available 24/7, they often respond almost immediately. If you’re still using SMILE, now is the time to switch to this app, it is Easier than you think to migrate(I spent more than one year to make this decision). They will carefully help you transfer your user data and ensure everything is done correctly. One final suggestion: during the transfer, it would be great if the VIP tiers, points, and birthday information could all be handled in a single document. This might prevent any issues with the VIP tiers. 5 stars definitely.

We decided to utilize Loloyal due to their integration with Shopify POS as we have both an online and in person presence. It wasn't until we set everything up that we realized HUGE misses by the app. 1. On the app points for both in-store and online purchases are shown as pooled BUT those points can't actually be combined. In store purchase points accumulate together to make monetary rewards and online purchase points accumulate together to make monetary rewards. The awards then can only be redeemed from where they originated. Ie points/rewards accumulated by online purchases can't be redeemed in store and vis versa. WHY???? It's the same customer purchasing from our brand why in the world would you not allow them to accumulate and redeem the points/rewards on both channels. And if not why would even show them as pooled at any point in the app. 2. There is a Loloyal app to download on Shopify POS yet when a new customer is checking out in-person they can NOT set up an account on the app for POS. So they have to go online to sign up but then can't even use the points they just earned online. Our in-person locations are in many tourist towns so we love converting our in-person customers into online customers. We had hope Loloyal would be another way of converting to online but oddly enough NOPE. With all this said I will say that the customer service has been extremely prompt which is much appreciated.

I had an excellent experience with Mariadel from LL: Loyalty Referrals Rewards support team! She was incredibly helpful in guiding me through the setup process and making sure I understood how to use the app effectively. Her patience, clear explanations, and professionalism made everything so much easier. I truly appreciate her dedication to helping customers, and I'm very satisfied with the support I received. Thank you, Mariadel, for your outstanding service!

Kind and nice support team, beautiful design, easy to use and free & paid features are great!

Perfect

Thank you for the excellent rating! we are happy to know that you are satisfied with our app and service! Please feel free to message us again if you need further support. We are always here to help! Best Regards, Kim|Loloyal Support Team of Channelwill

ITS SO GOOD WORTH USING IT

really a great app for customer retention. FREE plan is also have a satisfied function. And customer service is not AI ,it is real and quick response ,.I have got a full answer to solve my problem. RECOMMED THIS APP

Great customer service! Always very helpful and app is easy to use. Definitely recommend.

Nice app, easy to install and use. A lot of features. The Customer Service is great, helpful and fast!

was very helpful!

We changed our loyalty program because we were looking for an app that would allow us to have a multilingual experience for our customers. And we found it with Loloyal. The app is very easy to set up and use. The customer service is one of the best on the market. Thanks to Kim, Mariadel, Sophie and the whole team for helping us with all our questions. I would recommend this app without hesitation.

It's easy to use and comes with free package! Great service too!

Perfect app for loyalty and rewards. Easy to use and great support

Bastante simples de configurar o usar

Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!🙏✨ Best regards, Sophie|Loloyal Support Team of Channelwill

GOOD

Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon!🙏✨ Best regards, Sophie|Loloyal Support Team of Channelwill

Clean dashboard, user-friendly format, stylish view. Very happy with the customer service as well, quick response, friendly attitude and very helpful. Thanks much & Recommended!

Although we've been using this app only for a little while as we're still at the very beginning of starting up a new business, so far even the free features of this app are enough for us to do almost everything we want for our customers online and they work well within Shopify. The customer service (via online chat) was also super helpful and replied very promptly to my super long question haha. Would 100% recommend this app :)

LievKaart

2024-08-06

Netherlands

I am still researching the app but so far it is a nice app, with nice features that help me grow my business. Nice customer service that is very helpful and willing to think along.

还不错。

Thank you for leaving us an excellent rating! We appreciate your support and look forward to serving you again soon! Best regards, Kim|Loloyal Customer Support of Channelwill

I love this app. The features are amazing and it's so simple and user-friendly to use (for someone who's not great with tech like me!). The customer service is also incredible - super fast and helpful every time. Thank you for providing such a great app for a rewards programme!