Reviews for Live Chat by Combidesk

We joined 2 months ago and Zendesk has been fantastic! Very useful for customers and it reduces the number of phone calls. Also increased sales! I would highly recommend this App.

I have been able to drive conversions on my store and connect with my customers on a much greater level. Software is great, great features. I can even see what they are looking at and what is in their cart!

It has helped me convert customers and answer questions. Great app.

Zendesk Chat has been an invaluable app for our Store. Over 70% of our conversions are from customers that have spoken to us prior to purchase on Zendesk Chat. Using Zendesk on your mobile you can carry your store wherever you go! Brilliant!!

Very useful to offer the best customer service.

Great app! Very useful! Makes each sale personal!

Great app, we have been using it for a long time and always works smoothly.

We have been using Zendesk chat this year and has enabled us to win sales we may not have received. By chatting online to our customers, we can advise which products to purchase to suit their needs. This app is great and easy to use. Many thanks from the PVC Safety Signs team.

I have been using this app for the last few months. I can confirm this app is very good for chatting with online customers. Many thanks from the Safety-label team.

This has been an amazing app. For starters the setup was so quick and simple. This is a feat tool for being able to communicate real time with my customers. It has been such a huge help having this app. I’ve been able to quickly respond to customer inquiries about products, shipping and payment questions. Awesome. I would totally recommend this app to anyone. teaseandtouchboutique.com

It was a little confusing to setup because we thought Zendesk was all encompassing but once we got that worked out it was easy to install and is great to use.

BAD BAD experience with these guys. 3 parties involved "Zendesk", "Zopim" and "Combidesk" I had to create a few account before I could use the chat app on my website. The customer care doesn't have an idea why this app is $5 on Shopify and who will support it after the trial ends. Spent 2 hours to sort an app installation. VERY FRUSTRATING

This is a great program. I love the app and the customizable features of the chat box!

This app really helps in increasing our chances of making a sale, why? Because we think it's important to answer customer's questions about our product and handling objections before they leave our site. Customers love it when they know there is a live person to chat with them and they could get their questions answered immediately. Also the button appearing always on the bottom following your page scrolls is great, and they can always contact us whether we are online or offline. Works and looks great on mobile view too! We also love the analytics/dashboard features too. I highly recommend this app for ecommerce websites.

Excelent app!! I hardly recommend it. The chat is great, very easy to use and set up. We consider this app essencial for our business to give a better service to our customers, because it help to increase our sales. I have tried other chats, but I prefer Zopim because they have excelent service, you can integrate over multiple websites and it works perfectly. Thank you Zendesk! Good job!

Great service! The software is nice and the system flows very well. We couldn't run our business without this software!

We love the product. It is great that our customers can get a hold of us when they have questions. We have found that by answering our customers questions we have increased our sales and have found that our customers are customers for life. The only thing I would like to see is if there is a way to make the actual box that shows up on our store page smaller. Customers know they can click on it to get a hold of us but it does not need to be so big. Maybe there is a way to do it and I just have not figured it out. I also love the analytics I can get from the program. It gives me a lot of data that helps in providing better service to my customers. I would recommend it to anyone wanting to get to know your customers better.

Great app to chat with your customers...

Helps us increase our number of prospects and increase our service to our clients!

We find this app amazingly good and integrates over multiple websites. Thank you Zendesk!

Great app, great support. Easy to integrate. Could do with a little tweak here and there, but otherwise perfect. Never had an issue.

Houseofsarah14

2017-05-23

United Kingdom

I love love this app, have used this app for over a year now and cannot fault it. Keep up the good work. Thanks

I really enjoy this chat app and have been using it for over a year. I can even use it from my phone and chat with customers. Great interface and good options. I've used the basic free service but upgraded to the paid version because a promo was running. Extra features 4 paid version included file attachment with in chat, multiple chats at once, multiple triggers. I definitely would recommend this chat app.

I love it, very simple to use and install!!

The app is probably alright but the setup and installation before that made me drop it halfway. They will bring you to Zopim site asking you to login. then bring you back into zendesk, saying you are paying to Zendesk... but zopim says theyre charging you money as well. and all of this is being done on combidesk platform. damn annoying and complicated. Might even be scammy. Shopify already flags Zopim app as "USE IT ON YOUR OWN RISK". Yet the irony is that they offer this service thats suppose to make YOUR CUSTOMER experience alot easier and better. Epic fail.