Reviews for Lay‑Buys Virtual Terminal

Realm of the Witch

2020-10-14

United Kingdom

I've had this app for a month or so now and I'm finding it very helpful for my customers who want to pay off in instalments over a period of time. It works well and I think that I've had more customers since I've had this app. I did have a little problem over the weekend but it was down to the customers bank card. I got in touch with Warrin, explaining what was happening and he was really helpful. It may take a little while to get a response but please be patient as this guy is in OZ and time difference means he's probably asleep while here in the UK, I'm just starting my day. But fear not, he will get to you and your issues. I myself, found him polite and helpful. All issues are now dealt with and I'm more than happy to recommend the app.

We couldn't be happier. Easy to use for our customers and for us! We have had many purchases due to Lay-Buy We can make changes easily, get great support and updates Integration was simple and immediate

One of the few apps that does what it says and does it well. It allows customers to make easy payment plans and no fees back to the merchant.

the app has been helpful for my customers to pay a small amount each month which they can finish their payments within a few months to make purchase affordable.

This app has helped grow our business by enabling a lay away option for our customers. It works very well and integrates seamlessly with Shopify. They have always responded quickly to any questions I have had. Great app!

I have had this app on my store for over a couple of years now, and yes it does work. The set up is easy and works well. A customer of mine find it easy to use and worked well for her situation. certainly cant fault it

Not sure how to rate this just yet because we haven't been able to see how it works or if it does? Why do my customers keep getting the reject order? Please help to get this resolved. Thanks.

Great Tech Suppport. Laybuy popup add looks kinda sketchy in my opinion. It is a great option though.

Not sure what the bad reviews are all about... This is a fantastic app and the support is extremely quick and efficient.

Amazing app and developer. We have many customers using this app allowing them to purchase our goods and pay off their order over 6 months. This has enabled us to reach customers that have previously abandoned their carts due to financial insecurity and lower income families that rather pay over a certain amount of time. The customer service is over and beyond and Warrin always answers our questions within a few minutes of emailing him during business hours and first thing the next morning outside of these hours. Always friendly and helpful helping me understand the app and its abilities without any jargon that most people wouldn't understand. Highly recommend people to install this app as it will help you grow your business and allow payments from those that you may be losing.

Honnestly, this app should get a serious review of the Shopify app store... The first red flag for me was that the copyright on their user-interface says 2014... I mean, in how far should you trust a payment gateway system that hasn't updated their copyright since 2014, or even taken the time to add the necessary code that shows the current year? (What about GDP regulations of 2019?) I installed the app and honestly was very skeptical from the start: there are countless grammar errors on the user-facing side of the app, the whole user experience doesn't make any sense, as it displays different installation processed in different places + it seems like there are no actual fixed names for any of the functionalities. I believe that this app was written by a single person, which also leaves me a little worried. Now, the actual installation doesn't actually work... The "install embedded app", which I believe should either take you to an app that would create an embed on the front end of the website or install the code for it, simply redirects you to the first page of the app. I then contacted support, which I believe wrote the app (Warrin), he didn't address the issue that I mentioned in my message but instead asked me to "Then finally do a copy of your PayPal credentials into your dashboard, per steps below". Strangely enough, the app doesn't have any inputs for these Paypal credentials, which I also mentioned in my message, but he didn't address the issue. Then, what I found very strange, is that the app and he specifically ask you for the Paypal credentials. (Email address + Password + Signature). * This is against Paypal's terms. A third-party app that functions with Paypal, should make use of the technology using API keys or webhooks, and never ask a user for the account email or password directly. Anyway, I now deleted the app from the store, and I believe that Shopify should seriously review this, and I believe that the developer should make sure to update the app, remove the bugs, have a clear user experience (not use different terms in different places), and review its functionality to ensure it's actual operations are legal. I wouldn't waste my time downloading, as the actual app simply doesn't even work...

edited! I gave * only when I tried to set up this app. It wasn't working at all and I was really disappointed. I have contacted shopify support team and they forward the issue to Lay-Buy who found the issue and now my customers happily can use this app. Thanks for the help.

We have have been using Lay by for a little while on our store. Granted our product is $2000 AUD but it has enabled people that would not usually be able to afford our product an option to buy one. Offering them a 6 month payment plan leading up to christmas. It takes all the management time out of keeping track of laybys. Best value for money app we have working for us.

BEWARE! If you uninstall this app, it still shows on your website and people will continue being able to use it!! I just found that out the hard way. Erg! Also, there is no way to set a minimum order amount. If a customer buys a $1 product, they can put it only Lay-Buy. Crazy! :-( I would have kept the app if there was a way to set a minimum order amount. It really messes the flow of things up when I have a bunch of $1-$5 orders pending.

MAYL Wear

2019-03-05

Hong Kong SAR

Update: The issue has been solved. The problem was that the client had a wrong credit card linked to his PayPal account so from the side of PayPal there was not founds to create two months plan. I'm still waiting for the answer from PayPal to see what they have to say. I installed the app again in my shop. Issue: The app is not registering the orders in Shopify and also in PayPal, my client got fully charged for the entire order instead of 50/50. I installed as in your guides but I got the first transaction today and complain from the client so I just don't want to use it. If that will help you can write to me on my email piotr@maylwear.com that was my membership number 873682

I had no problems installing the App. But I think I have spotted a problem with the lay away concept and dropshipping: I cannot order the items immediately as I would have to pay the full amount out of my pocket and it would get shipped immediately before the customer haqs paid for it. If I delay ordering until the full amount has been paid, whaqt happens if thhe items go out o9f stock?

This app is great when it works. Mine has alot of issues canceling customers accounts, and charging customers for orders that are already complete. Would be really helpful if there was a phone number for customer service. app is a bit confusing to navigate and very limited.

The app was very simple to install and my question was answered promptly and courteously by their support team. App works great on my site. Thanks!

Installation takes a little of commitment, but once it’s running it is a very pretty easy to navigate app. Best of all it is free. I don’t have any website designing training or anything like that , Come on people ! You have to use your brain every once in a while.

AMAZING customer service!! I was having issues with getting it up and running so I contacted the inventor. He found the error, rectified the problem and I was up and running in no time. My customers love this and so do I! Highly recommend!

The absolutely worst app installation of all time. I just wasted 1/2 hour going back and forth trying to get this app to do it's thing. FRUSTRATED and about to uninstall. The rating doesn't go below one star, too bad.

Brilliant app for if you sell high ticket products, opening doors for more types of customer

I am loving this app, been using it for 3 years now. Gives my customers a good option to laybuy until fully paid. Great for my cash flow too. Highly recommend! Customer service is also fantastic Warrin is always ready to help when I have questions or when a customer wants to change their payment plan.

Not sure why some of the negative reviews below. I've managed to install and create this as a payment alternative in Shopify settings easy enough. Can't comment much on the sales side of this app as my shop has only just gone live. I've tested the processing of an order and it all seemed alright. I'm drawn to this type of payment system because of my business type it works much like an artist commisions that require a deposit to start and remaining balance paid on completion. I'm giving these guys ago because of my target market (Australians) are addicted to lay-buys & those other get now and pay later systems and this gives those people another option. Not to be rude towards Lay-buys but I think you need to hire a graphic/web designer to improve your brand identity and the user interface as it looks a bit dated. Fixing this will build confidence in those who wish to use your payment option and give shop owners a better hook when selling your payment option to customers. Besides that, this app deserves more attention as it is a great concept and shops would benefit from using it.

a great asset to my shopify store!