Reviews for KNO Post Purchase Surveys

A vital app for any bootstrapped or data-driven company. Installed this app before we launched our site so that we could gain 1st party data and insights from our first purchase. One of the best we've made to date. Knowing the discovery channels, how long they knew about our brand before purchasing, and why they nearly didn't buy has helped us make better planning, financial, and marketing decisions. Customer support has been outstanding, and built in automation has saved us hours of time. One example would be: Having a few customers using "other" and typing in Reddit as the discovered channel in our survey. We added Reddit as its own checkbox and all of our previous survey data automatically updated to reflect Reddit as the selection, no longer "other".

Very happy with the app and the support from the team. The support has been amazing from a technical and strategic aspect. The insights provided are invaluable. Highly recommend!

KnoCommerce has been brilliant since we moved over from another survey tool. The support has been amazing from a technical and strategic aspect. The insights provided are invaluable. Highly recommend!

Best post-purchase survey tool we've tried! Also love how helpful their customer support is + the fact you can run surveys and attribute the responses to individual customers in Klaviyo. Powerful tool!

The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"

The best post-purchase survey app on Shopify! The customer team is very helpful and it is very complete.

Litographs

2023-01-17

United States

Quick and seamless to install, amazing customer service, and valuable insights immediately. Highly recommend.

I love this platform. It's great for collecting first party data and seeing how that changes over time or by channel. The support is some of the best I've experienced as well.

Curious Elixirs

2023-01-12

United States

Kno is great — helps to answer some of your tougher questions as you scale. Reliable team & support. Definitely recommend :)

I always guessed at my customers profiles by forming opinions based on emails from them. I didn't think a post purchase survey would work. Kno has shocked me with how many respondents answered our questions, and some of those answers were truly eye opening! Im loving Kno!

Works well and provides information where customers come from - about 50% of our customers take the survey.

We were using another post purchase survey tool for the past year and a half and I can honestly say that not switching to Kno 18 months ago has been one of my biggest mistakes that I’ve made. With Kno, there is just so much more data and insights that I have access to and can take action on. It has helped unmuddy attribution which has been especially valuable since iOS 14. We’ve also learned about who our customer is buying for, which has helped us craft our marketing creative and copy to different cohorts of people. This is one of the best value apps that I’ve ever used on Shopify.

KNO Post Purchase Surveys have helped us patch up and understand ad platform attribution more clearly, establish better goals, and have a better idea of how each platform we advertise on is performing. One of the most interesting insights we've gathered from KNO is the difference between platforms in time between initial discovery and purchase. Highly recommend to anyone that wants to understand their marketing and customer behavior better!

BRUCE BOLT

2022-12-07

United States

Very helpful in helping us understand where our are customers are coming from--would highly recommend for attribution

Adding KnoCommerce to our store has been a complete game-changer. Surveys have been such a crucial tool to truly understanding where the customer is during their buying journey, or even where they are in their life in general. This info helps us shape and create a better experience overall through our ads, emails, SMS, website, and everywhere else. The team is absolutely incredible and super helpful. I also love the fact that KnoCommerce integrates with TripleWhale. Not only are we getting invaluable first-party data in the backend, but we're also closing in the gap on everyone's favorite topic, attribution.

By far the easiest and most professional post purchase survey out there. We were collecting data and anaylzing results within minutes!

DECKED

2022-12-06

United States

We switched to Kno after years or using another dated post-purchase survey app. Our completion rate increased and the data we are gathering is so much more useful. We are able to use it to make realtime advertising, marketing and brand decisions. Additionally, the team at Kno is super helpful. They are great to work with and made the setup process seamless. I cannot recommend them enough.

I've found KnoCommerce to be an incredibly helpful, effective, and affordable post-purchase survey tool! The customer support is also top-quality; Jeremiah and Landon in particular have not only helped me on calls when a tech issue arises, but have also helped me with strategic decisions in terms of setting up my post-purchase survey. Thank you KnoCommerce team!

We were using a similar (in concept) app for post-purchase surveys. It turns out the number of responses we get with Kno is an order of magnitude greater. In addition, the actual data gathered is much more useful in informing our decision on ad spend. This is a wonderful app for stores trying to understand the attribution of what's moved a customer from a prospect/initial interest to completed purchase.

This app made it possible for us to quickly & easily launch our post-purchase survey and start gleaning lots of insightful info from our customers. The app itself is user-friendly and their hands-on support is incredible! Landon from their team was amazing in helping optimize our survey and making sure we understood all of the various KnoCommerce features available to us. I definitely recommend this post-purchase survey app!

We've only been using the app for a few days and have already received very good insights into the customer journey. Highly recommended app!

This app is excellent, and the customer support is even better! I switched from grapevine to the app and it is soo much better. I also was having some trouble understanding and within a couple minutes I was on a google meet with someone who was extremely knowledgeable to help me! 11/10 reccomend.

Super useful and easy to use. Team provided great support and the app delivered on all it's promise.

We use knocommerce to run NPS, HDYHAU, and other customer surveys and have had a great experience. The app is so easy to use, the team is extremely responsive and helpful, and we've been able to drive a high success rate and get a ton of customer data. Couldn't be happier with the product or customer service.

Absolutely loved working with the Kno team to get this set up. In my opinion post purchase surveys are THE most important data you can collect. Previously we were just doing a simple "how did you hear about us" but once you get someone filling out the survey, they are pretty much happy to follow along through all the additional questions. The extra data is vital to maintaining product market fit and getting insights into the current mood of the customers