Reviews for Klaviyo: Email Marketing & SMS

This is absolutely the best tool for my store. I am a very small start-up retail e-commerce and this helped me get my email marketing and customer service process in order. It is very easy to use and my customers love the templates. I love the fact that price for use grows with your business. Great way to retain customers. Keep up the good work.

Nothing but LOVE for this app! It's free and it helps me to send amazing email templates, automatised emails and so much more! So glad I've found this! The biggest PLUS of this app are the abandoned cart emails! Thanks!

Love, love, LOVE! + Extremely easy to use. + It pulls your customer list directly from Shopify. Every other email tool we've looked into forces you to use a third-party app to automatically upload your customers into your email lists. + They help you get started with really nice templates and campaign flows. + Nice customer service representatives. + We were able to connect our existing email tool to our Klaviyo account, and it pulled over and sorted all of our existing contacts for us. + Awesome analytics data! - Cost is a little higher than we want to spend on an email tool, but I guess you get what you pay for.

We use this app at www.coffeecanopy.com. This is by far the best e-mail app we've come across. And the best part is that it's 100% free for contacts under 250 email addresses. This app is feature rich and better than any other free e-mail app by far. Our favorite part is that you can setup flows so that e-mails are automatically sent out based on the parameters you setup. Klaviyo does a great job pre-loading these e-mails and then you can just tailor them to your needs. We definitely recommend this app to everyone!!!

Have not yet had too much experience with this app but after spending hours researching and trying out different solutions, Klaviyo seemed to be the right choice for me. Awesome templates for customer emails and extremely easy to use. I highly recommend this app to all.

We just launched our store and this is by far the best app to integrate. It's easy to use and create templated emails for trigger campaigns. No need to know how to code the emails. It's very easy to use.

Thanks A lot ! Very Good And Easy To Use . http://the-best-manuals-online.com/

Great App really helped make our html automated e-mails look fab! www.saladdaysonline.com

Klaviyo is NOT the cheapest email marketing solution for Shopify. It's definitely the best! We've tested almost every solution and nothing can even come close to the ROI we've seen thus far.

Klaviyo is an amazing app, you won't regret getting it at all!

great product have already seen a return on the follow up this system provides

I have tested quite a few entry level email platforms (Mail Chimp, AWeber, Convertkit) and I've finally found the one I was looking for with Klaviyo. If email is going to be involved in your marketing strategy (if it isn't then you are literally leaving money on the table) then Klaviyo is the one. If you just want to collect emails to send out the odd newsletter about a new product then in all honesty you should save your money and go with Mail Chimp. If you want to collect information from your customers, learn from them, segment them, create incredibly well targeted marketing campaigns, and give your customers the best personal experience possible then you need Klaviyo. It costs more but it's completely worth it. The only source of traffic you actually own is your email list. Don't underestimate it.

Boxofprotein

2016-02-01

United Kingdom

This is a must have app, it's amazing!! If you want professional emails sent out to your customers, the ability to send automated emails to new customers on their first purchase, win back customers who haven't purchased for a while and repeat customers, then get this app!

Great email tool! Even if you don't use the paid membership, it's a great resource for creating your brand within your Shopify notification emails

This is a fantastic and easy-to-use app that allows one to create beautiful and effective email marketing templates and campaigns.

So far, I'm finding my way fairly easily. Ricky has been very helpful with any questions I have. And I am impressed by the personal attention Klaviyo provides. I feel like I am working with an actual person as opposed to some huge corporation. I am building my handmade jewelry business and Klaviyo has given me the tools I need to succeed.

Skullsociety

2016-01-12

United States

Extremely powerful email app. Klaviyo is built from the ground up for ecommerce. They have thought of everything. This is all about segmentation. If you are still using Mailchimp, Aweber or any of the other generic email services for your Shopify store then you are wasting time and money. Make the switch!

Great customer service. They sorted my problem within a couple of hours. I cannot recommend Klaviyo highly enough.

Same Problem with support. Need a filter based on tagged orders not customers. Not very helpful.

I am struggling to get any sort of help or responses from customer service. They are unwilling to help me resolve issues that I thought would be very easy. I am very disappointed and am looking for an app that wants to help their customers.

By far the best most useful app in the Shopify App Store! Amazingly feature rich! Seriously blown away.

I've only used the free basic features such as making your Shopify emails look better and sending two recovery emails thru them instead of Shopify. It's worked great so far! Recommend it to everyone! Especially since it's free ;) have nothing to loose!

Easy to use; I got about 25% opening and a 6.25% clickthrough rate off of 200 emails or so.

We upgraded from MailChimp to Klaviyo. For our particular list size the cost increase was about $100 a month, but the value add was worth many times that. Our first email campaign generated enough profit to cover the difference in cost for a year. If you want to get serious about Shopify email, I can't stress how helpful Klaviyo is. Let me try and outline some of the benefits, especially if you are switching from a product like MailChimp. 1. First the switch - it's automated. Generate an API key in MailChimp (don't worry I didn't know how to do this and it took about 2 minutes following the Klaviyo instructions), and then all your MailChimp campaigns are imported. 2. Segmentation (additional sales for increased customer lifetime value)- Segmentation is a pain in the a** in Chimp, plus it's anything but automated. With Klaviyo I can set up simple rules and then they are automated. For example, if someone bought one of our high-end leather bags, but doesn't have matching boots, I can automate that. I can now slice and dice my customers based on purchases on the fly (what they bought, when they last bought, how much they bought etc.). 3. Abandoned Carts - this is one that I knew I should be doing, but didn't want to mess with all the templates etc. I set it up with Klaviyo's templates for Shopify and now they go out automatically. I know lots of companies offer this service, but when you add everything else it does, it's a no brainer. 4. One-stop Customer Information - We had mail lists from all over. Our Kickstarter campaigns, our first eCommerce system before switching to Shopify, Shopify emails. After importing all the lists, it merges them to one customer record but keeps the list data separate. I can look up any customer and see what info I have on them from multiple sources all in one spot. Customer service reps use this all the time to quickly identify customers (even if they aren't in Shopify) and instantly see how we can help them. 5. Shopify Ready Templates - MailChimp has great templates and so does Klaviyo. However, Klaviyo has something like 20 templates already set up with Shopify variables. A few swaps and they were all ready to go. 6. Data, Data and More Data - Simple to read dashboard fills in all your important Shopify Data (sales, etc.) and your email data on one screen. And they have many selections/options to choose from. Want to see which email clients are on your site right now - no problem. Who started but didn't complete checkout? It's there too. A much better overview of how your emails are impacting your overall sales. Like any program I use regularly, I do have a couple caveats and wish lists. First, although I'm sure it's right there in the documentation (but the program is so easy to use, I skipped most of it), it's important to note that you have to switch out the HTML in Shopify with the Klaviyo updated email. For example, I added some lines to my Klaviyo template for Order emails. I didn't understand why it wasn't working automagically. The solution took about twenty seconds though. You copy the HTML code form Klaviyo and open up the email in Shopify and paste it. Just remember to do that because the Klaviyo emails are way better looking than the Shopify defaults. Second as a wish list, you can't access Shopify specific Order information in subsequent emails that aren't automated by Shopify. For example, I wanted to send an update email to everyone who bought a particular backorder product. I wanted to reference the OrderID in the new email (like "Here's an update to your Order #12345). I emailed support and they got back to me right away. The problem is, they explained if a customer ordered multiple times, the system wouldn't know which OrderID I wanted. Fair enough. For my needs though, the answer was simple. I exported the OrderID from Shopify and imported it easily into Klaviyo as a new variable. Because Klaviyo merges everything, I could now automatically segment (see #2 above) the customers and reference the OrderID. I would like to say long story short, but too late for that: the main thing is, we are now approaching the $2M sale mark for our company but we are only 5 people on the team. With Klaviyo I know we are starting to get the most out of email without adding any staff. It pays for itself. If you're serious about eCommerce and maximizing your lists and customer value, you simply have to get this program. Hyde from Kendal & Hyde

Simply the TOP Shopify app out there !!! It's the all-in-one marketing platform you'll ever need and an ABSOLUTE MUST HAVE for any eshop owner. Their service and assistance is, excellent, too. Get it or you'll be missing out.