Reviews for Klaviyo: Email Marketing & SMS

I've been using Klaviyo for four years, and it has become a vital extension of my business, nardurna.com. The platform's robust features and seamless integration with my e-commerce site have been essential in helping me connect with my audience in meaningful ways. The ability to segment my audience and tailor my messaging has significantly improved my customer engagement and overall sales. Klaviyo's support team has also been incredibly responsive and helpful whenever I've needed assistance. I also want to thank Klaviyo for inviting me to an exclusive event earlier this year in Byron Bay—an experience that further solidified my appreciation for the platform and its community. It's an indispensable tool that has played a key role in the growth of my business. Ryhia

Fantastic, great UI amazing analytics and has helped increase our sales

great app really easy to use

Took about 2 months to try and get Klaviyo to integrate with Shopify tags with lots of back and forth between support who weren't able to assist me properly, rather just sending me a link to an article. We were also overcharged for 3 months and still yet to receive our money back. Set up with Omnisend and immediately the integrations of profile data, segmentation and shopify tags were there without me even paying for anything.

Klaviyo is the best marketing automation system in my opinion for marketing and building a loyal customer base. Very flexible and convenient, works great with Shopify and other integrations. Highly recommend with over 5 years of experience.

Great product but support since the IPO has dropped, the support teams aren't given any powers to do anything so you can wait weeks/months from connected departments. If you need/think you might need to move quickly then choose another vendor.

We've been using Klaviyo for a few years, and it has significantly enhanced our marketing strategy, especially with its seamless integration with Shopify. The email campaigns and automation flows are user-friendly and offer great customization, allowing us to create targeted and professional-looking emails with ease. Although we haven't used the SMS feature due to the alcohol regulations, the email tools alone have proven invaluable in boosting customer engagement and driving sales.

Great customer support when you get through to an agent...always on hand to help!

I will recommand definately this app. wonderful service.

This app is producing sales for us. But need to learn to develop flow campaigns which can be a learning curve challenge. But if I can do it, you can do it.

easy once u set everything up

Excelente

I use Klaviyo for probably 10 clients at this point and it is one of the best email platforms I've ever used. Their customer support is available to chat during working hours and they're super helpful. The platform has so many incredible capabilities. I really can't imagine wanting anything more from an email marketing app.

Jono was exceptional it was my first time contacting Klaviyo and he went above and beyond. It was a very technical question that was resolved in minutes so thank you again!

great service, and software, little complex but powerful stuff. I would def recommend

It covers absolutley everything e mail - As the owner & not a tech geek I can easily "hop" in & see what the team are building / actioning with ease

This tool is super easy to use and has helped me so much with customer retention! Thank you!

I must have for email marketing. Great library of resources and endless capability.

We've used Klaviyo for the last 3 years for multiple Magento sites, but have just migrated one of those sites to Shopify. As expected from our experience with Klaviyo over the past 3 years, the process was silky smooth and when support was needed, it was fast and efficient. Thanks for all your help with our migration

They helped me instantly, they were quick to respond and knew exactly how to resolve the issue, Great customer service

With workflows, it really makes customer emailing a breeze!

Good plug in. Will continue trying! Will take a try on all the features.

In fact, after using it for about a year, I did get a lot of results. Recommended.

nice

Marta N was super helpful and solved my query promptly