Reviews for Klaviyo: Email Marketing & SMS

Klaviyo makes it easy to setup our automations. Easy to use as well!

Terrible customer service. Goes in circles. Very unhelpful people answering tell me why things are the way they are. The way they are isn't working...

We are loving Klaviyo Email Marketing & SMS. I am not the best at sending emails. Mostly because I don't know what to send, but I noticed that when I looked at my calendar view it gave my ideas for emails and SMS messages as well as task to do inside my business operations such as monitoring inventory and planning future campaigns and more. They are the best I've used so far.

Seamless integration with Shopify. A great way to target by segmenting customers. Complete ease of use for email automation with flows and targeted sending. User friendly email template creation and many more reason why Klaviyo is the best email platform

Good

perfect customer servuce and fast

Easy set up, easy to use.

absolutely incredible help!! I appreciate the patience and quick responses to get my issue resolved

Es una herramienta muy útil. La asistencia a cliente es rápida aunque es a través de email, hay que esperar que te envíen la respuesta sobre la solución a cualquier duda, sugerencia a problema existente mediante email. Me encuentro a los inicios de la integración y hasta el momento todas las dificultades que he encontrado en el camino, las he ido solucionando con el equipo de Klaviyo. Recomendada!

Amazing costumer support!! Fast, knowledgeable and kind. Janelle went above and beyond to help me!!

So fast and easy to use!

Amazing customer service, beautiful app.

Great email marketing platform for us.

We've been loyal Klaviyo customers for 5 years, investing $12,000 USD annually in their platform. Recently, due to a system error, the size of one of our segments was miscalculated right before our billing cut-off date, which meant we were unable to fully use the email credits we had purchased, and they expired. I contacted Klaviyo support just 3 minutes after the new billing cycle began, explaining the system error and requesting a one-time credit for the expired emails. Considering the nature of the issue and our long-standing relationship, I expected this to be a simple, reasonable request. Unfortunately, Klaviyo refused to grant the credit for emails we had already paid for. This has been a disappointing experience and, in my view, a clear example of poor customer service. Based on this experience, I can no longer recommend Klaviyo. Cheers, Florian Founder & CEO, Soundbrenner

Johonson Top

2024-09-17

France

Tré bien imforme

I was on Salesforce Marketing Cloud before this role, and having only played around with Klaviyo for a few days I can't believe how much capability it puts in the marketing teams' hands vs needing multiple partners and developers. Would highly recommend. The customer service is so quick to respond and so helpful.

Sunbray

2024-09-17

Australia

Easy to use. It's an absolute necessity for any serious online business looking to scale.

Very good customer service. Easy to use.

"My experience with Klaviyo Email Marketing & SMS has been great by sending my customers personalized, targeted campaigns that drive engagement and boost sales. Through segmentation, I can tailor emails and texts based on customer behavior, ensuring that each message is relevant and timely. The platform's automation tools allow me to easily set up workflows, like welcome series, cart abandonment reminders, and post-purchase follow-ups, which have significantly improved customer retention and conversion rates."

Awesome tool !

Chilworth Manor Vineyard

2024-09-17

United Kingdom

Julia J was a great help and responded quickly and helped solve my issues

Love Klaviyo! It's way easier to use than Mailchimp.

I've used Klaviyo for years now and while it can be more expensive, it is such a robust email provider. I recommend it if you're growing a list and a business!

It's a great app and email system. We love it so much.

The Klaviyo integration is great! We are just starting to tap into the features. In fact, we hit a road bump when an embedded form was not populating. Both Shopify and Klaviyo support jumped on the issue and worked through the solution. I was completely impressed with the hands-on nature of the support.