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About this app
DeskXpand enhances customer service via ticket management, live chat support, and a knowledge base.
DeskXpand streamlines your customer support across multiple channels, consolidating email, chat, forms, Facebook, WhatsApp, and Instagram inquiries into a single platform. Empower your support team with easy access to one-click order details, relevant FAQs, and canned responses for efficient and effective responses. Boost your agent productivity with automation features like ticket creation and turn happy customers into repeat business with our robust Shopify helpdesk.
- Solve customer queries faster with relevant customer information
- Embed Live chat to your Shopify store in seconds
- Shared Inbox: Centralize customer queries across channels for your teams
- Automate customer queries to specialized groups, split and answer quickly
- Optimize your responses with customizable reply templates (canned responses).
