Reviews for Helium Customer Fields

Working great so far and perfect for what I need :o)

This app has been perfect for our business. It allows us an opportunity to qualify our customers, and gather information that we can't through the normal shopify registration. The team is always very responsive, helped with the initial set up, even set it up at no charge to feel integral in our theme. Great service, great app. I highly recommend.

The app allows us to gather information that we can't gather easily through the normal Shopify conduit. The support is phenomenal and EVERY SINGLE TIME we have had a question, we get a response back QUICKLY. It's easy to use and has been reliable, with no crashing. Thank you!

Wow. I tested out a bunch of different apps until I figured out which would be best for our needs. This app is super easy to use. It's not only doing exactly what we need, but amazing customer service. We tend to be a bit high-maintenance with our specific needs and Chelsea was able to help me implement the changes I needed. She was very patient with my excessive questions and requests. I also really like the way our customer's information is stored and easily accessed. I would tell you to check out our form to see how awesome it is... but one of our customizations is that you can't accesses it without a password!!! Thanks again Helium.

We love the added detail about our customers this app brings us. It's been easy to use and the couple of small issues we had were dealt with quickly and professionally by the support team - highly recommended

It works. Great app no regrets installing it.

What more is there to say? I love this app. Does everything I need and does it perfectly with minimal effort on my part! I believe for the quality and functionality of their apps in general you can't go wrong with at least trying it out for a test run instead of an instant commitment. Not too mention - their customer service is top notch! I love working with Customer Fields - they help make me a better merchant!

Great app. Great service. thank you

This is the only app that allows my customers to upload a document and send it right to me via email. Great app. Great Customer service.

App works like a charm! Response from their support team was very prompt, usually within 24 hours. The free app install/ theme update is a huge plus!

Great app that is simple to use! Most importantly and notably all the support staff were extremely friendly, helpful and efficient. We will definitely be using them on our current store and on new stores in the future!

Great app. for customer data management. I installed this app. to build our customer data base for my business. They provide free install service and it was very helpful to me although I do not have any programming skills. One thing I would like to suggest to Customer Fields to apply indicating mark of each required fields in create account page. I created so many fields but some customers do not like to fill out all of my fields, and I would like to offer to required field and optional field option and it would be very helpful for improving customer account registration. Any how, it would be the best option in Shopify app stores.

Most helpful customer service and team I've ever worked with! Thank you guys!!!

Dollsanddaydreams

2017-03-29

United States

Chelsea was incredibly helpful - responded to all e-mails in a quick and friendly manner - installed it perfectly and allowed us to publish when ready. Very professional all round. We are extremely happy with the basic plan and to be able to offer our clients the ability to update their account emails. Brilliant app - worth it's weight in gold.

The Customer Reviews App design is simple and easy to use. The luqid installation was done by professionals with Helium. At my request, the installed the app on a test site, while made tweaks to ensure the install was done properly before going live on my site. Their support walked me through that process and helped make little tweaks here and there to ensure proper functionality. They were responsive, easy to work with, and I am happy with how the tool performs and fucntions. Keep it up. Would reccomend to a friend, and would use other Helium apps in the future.

This app is great- it's the only app available that gave us the ability to fully customize our customer accounts and using tagging to integrate with our ESP for specific segments. Their support was incredible and helped us get things done very quickly to our exact specifications. Highly recommend!

Awesome support and great product... I know nothing about coding and these guys are quick at helping out. Thank you :)

I have never done anything close to even calling it coding. I managed to install the app and create all the additional custom customer fields I required, with the "how to"videos. However I needed a bit of customisation. Although we're in vastly different time zones, the Helium Support team was fantastic - Chelsea, you're an absolute star and pleasure to work with!

A very helpful product, as we needed to collect additional information about our customers and Shopify's out-of-the-box customer accounts feature is pretty limited. The team at Helium was incredibly helpful in getting us all set up. Excellent product, and excellent customer service!

You can add fields to customer app. You are not stuck in the same fields as everyone. Further, you can sort by fields. Very powerful. We have created a CRM (Customer Relations Managment) function with it. When a customer wants us something on a particular date, we enter that in a note field, and in a date field, and sort weekly by dates. Up comes our to do list for the week. Great support. Thanks

This is definitely a useful app. We have been tailoring it for our store and the support is top notch. We definitely like working with apps that care about fixing various bugs and helping us with questions we have. So far so good with Customer Fields. We would definitely recommend using this app.

This app is perfect! Highly suggest it if you need extra information from your customers. The filtering is amazing as well, and the support team worked side by side with me to help get what I needed done!

Phenomenal app that is an absolute breeze to work with. Customer support is fantastic, too!

Dashleigh

2017-01-11

United States

This is a great app. Plus, customer service was prompt and helpful with a small issue I had with my account email address. Thanks!!

Customers should be able to modify their account details at any time. It's a given. The team at Helium are great to work with - fast and responsive. Every Shopify site needs this app.