Reviews for Guide Shipping Protection

I love this app. I’m using it with my hair company & I honestly feel that it’s protecting me & my customers for the better. I highly recommend using it it’s free and very simple to install

This is a great app especially for small businesses. Easy to install and best of all it provides security for both the business and the customer. I see it being extremely helpful during peak shopping times such as holidays, etc. I definitely would recommend this app to any business.

Perfect for a small business. Very easy to use, they'll install it for you if you have a difficult code to work with. No complaints, looks and acts very professional on your website, while providing you and the customer shipping insurance

So many of our customers include this in their orders! It has taken so much weight off our shoulders when it comes to dealing with upset customers over their lost/damaged in shipping packages! Truly does help out! Only reason I give it 4 stars and not 5 is because their only reimbursement method is PayPal. If you don't have that it's very limited in how they can reimburse you for the gift cards they issue.

I recently needed to utilize GUIDE after having it enabled since I opened my website. I am quite impressed with the service. I was hesitant it was too good to be true. Not only did they get back to my customer within 48 hours, the reimbursement was issue immediately. The representative was also pleasant. Overall, I'm happy to offer it. My customers utilize it almost every order.

Very easy to install! I love having this option, it protects me and the customer. This is great especially for the holidays. if anything gets lost, I know my customers have the option of having their items replaced at no extra cost on both ends.

Very easy to install I added a claim page to make it easy for buyers to put in a claim as needed . So far so good had a buyer put in a claim recently I ask them to report any bad experience. They reported they were delighted with the experience and results. Worth a try. Sam Diy Part Center Inc

This app is great once you can get it installed. I had troubles but they added it for me awesome plus in my book. It protects me and my customers from the postal service losing packages or damaging them! Also it’s not much more to the total to get it and have that piece of mind as a customer.

Great app! It makes my customer's shopping experience a lot smoother. Customers use this option and I have no issue with charge backs or refunds. Thank you!

This app has been a pivotal part in simplifying shipment tracking for my customers! It has made such a difference in my customer service records, and everyone who has used it when purchasing a product on my site has raved about it.. giving the customers a good piece of mind. Thank you!

I recently installed this app & thus far, I have no complaints. It is easy to use, it was an easy install & it offers me the satisfaction to effectively operate my business with one less thing to worry about on behalf of packages. It also gives customers the satisfaction that their packages are being handled with care.

I used this app with my small business and it has to help me a lot! will definitely recommend it to any small businesses that have just started.

I use this app to help protect my business and I love it!!!!!!!! 10/10 Recommend. Super helpful to not have to worry about replacing shipments ect!

I found this app as I was looking for more protection for not only my store, but to give my customers protection and peace of mind. As we all may have noticed lately, shipping has been so crazy over the last few months and more importantly, very slow! I love that this gives my customers added confidence knowing that they’re protected. I really enjoy this app & I know my customers do, too!

So far this app has been very beneficial for a few of my customers. One of my customers said they never knew this existed till they saw it available on my site.

I added the app to my shop to make it easy and insuring for my customers. Sadly we live in a time where people will lie about not getting their orders. This app has saved me from that problem a few times. I have even told my friends that have shops about the app and it has helped them as well. customer service is great. the app is very easy to use and navigate.

This app hasn’t given me any problems . It is nice to just have that extra protection even for the customers.

I use this app to add some extra protection with shipping. I haven’t had any issues with it and my customers always add it to their orders. The only thing I don’t like is some of the design placement on my site. I’m not the greatest with design so I’m not sure how to change things around. Overall a great app.

This app is great for anyone who is looking for extra protection with shipping your products. Great customer service too.

Im being billed for a free app. If the customer pays .98 for protection why are we as the store charged too? I mean i get the point of the app but dont lie and steal to get people to download. The app isnt free at all. You pay .98 for every customer that chooses to use it. Now the problem is, if theres a claim that needs assistance, there is no one to contact to help us out yet we have to keep paying. There is no login. When you try to it gives you an error message as if it doesnt exist. No account is needed when you pay .98 every transaction and then they bill it to your Shopify. Customers think they are paying that but we are! Im only still using it until i find better. SKIP THIS APP!

I wish I new how they work, how their customer service is, or maybe how their website looks. BUT when I log in it just says error, I don't even know what their correct email is to reach out, can't find their actual page. So it seems the only way to reach out to them is by providing a terrible review and see what they have to say. I even sent an email to what I thought was the right one, but haven't gotten a response in the last 2 weeks. So if you can't figure out your shit I may as well move on to ROUTE SHIPPING PROTENTION, because I've never dealt with the simple issue of LOGGING IN.

02/17/2021 Update: They got back to me and answered my questions. App in great and I appreciate getting back to me. They said they were slammed with the Holidays/COVID and they didn’t have a big team. I understand but would say they should work on that a little. But overall The app is good, very easy and user friendly. 01/03/2021 Okay app, Great potential. Horrible customer service. Emailed them once they got back to me, Awesome! Emailed them back the same day (in less than a hour) to ask a couple more questions... nothing. Emailed them again the next day to see if they received my message... Nothing.. So I gave it almost 3 weeks to try one more time... Nothing. This app has potential but I still have questions and I feel bad to leave a bad review but I would like to continue using this app.

This app is very useful and helpful if you have any problems setting it up they have great customer service that can help you with that

This app is great for our customers. It really takes the worry out of what to do about lost shipments. Installation was a breeze. A big win for the customer!

Excellent customer support. They got my up and running in no time and provide excellent technical support.