Guide Shipping Protection
Add Revenue w/ Guide Shipping Insurance & Instant Resolves
100 Ratings
Media
About this app
Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection
Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft, chargeback & more!
- Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
- Installs/Uninstalls safely - tested and optimized for speed and order conversion
Categories
Features
Claims Management
Offers And Recommendations
Analytics
Opt In Experience
Coverage Type
Customization
Key Benefits
- Fuel Growth & Drive Sales: Guide Shipping Protection - Lost/Damaged/Stolen packages become added revenue through our replacement purchase program.
- Guide Seamless Integration: Guide guarantees no added friction at checkout. Our widget is designed to ensure fast page loads while fitting perfectly in your cart.
- Guide Simplified Support: Order Issue? Customers who added Guide shipping protection simply file a claim, and our team will issue resolutions in 24 hrs. or less!
Pricing Plans
Free
App Insights
Recent Reviews
Reviews
2024-04-22
United States
Easy installation and plenty of options to help your customers. puts it on the cart page and gives the customer the option to opt in or not
2023-10-27
United States
In my business, I take pride in our quick, seamless fulfillment process. We strive in a 1-2 business day processing time, as customers enjoy and come back for. In the days of Amazon, customers and people love to get their online purchases quick and efficiently. Using Guide helps create so much additional value to our shipping ethics. First, it's affordable, our customers love to spend the pennies to protect their packages and precious items. With Guide, me and my customers share comfort in mind that their items will be protected. Great app, affordable, and helps with customer retention for sure. 5 stars all the way!
2023-10-25
United States
A very good and competent package protection service. The onboarding team is incredibly helpful. Toggle options are fully customizable. Their policies and processes are super helpful and after filing a claim and sending over an email to their team, updates are received within 24 hours with actual answers. Speak with their team as soon as possible, they truly have a great system and an incredibly user friendly program!
2023-08-04
United States
This app has truly transformed the way we handle shipping and customer satisfaction. The seamless integration into our Shopify store was impressive, and the user-friendly interface made it incredibly easy to set up and customize the shipping protection options. What we love most is how Guide Shipping Protection has significantly minimized customer concerns about lost or damaged shipments. The added layer of security and peace of mind for my shoppers is priceless
2023-07-25
United States
This app is a great alternative to those like route who will overcharge and stick you in boxes. At Route they jumped the price 3x in a few months which turned to heavy drop in conversion and i eventually ended the relationship because they were trying to collect almost a 4% coverage cost. Guide will work with you to find a balance between the cost and your customers experience. There are things that have happened like double charges and in store pick up charges, which you've seen in some reviews here, but they've been attentive and have made strides to better their solution.
2022-02-24
United States
I am so happy to have installed this app. So many of my customers are taking advantage of this. No headaches and straight forward compensation for shipping protection. Good luck to the team here.
