Reviews for eBay Importer by Infoshore

App did not work .. only imported 5 items out of 15000 .. I though with paying for app that I will get items imported faster.. it came up totally different pricing and different than advertised. So I closed the account and uninstalled the app within a day. sent emails many times to support with dead end.. they won't help and telling lies that they already refunded the payment which is not true. total scammers trying to keep your money even you did not use the app.

pricing in the actual app is much higher

So far the app sort of works ok the main problem with this app is the lack of Instructions. If you need to know anything you have to email the support team and wait for an answer will try it for another few days but already im looking for a different app

An essential application for anyone with an eBay catalog looking to synchronize it with Shopify. The support is fabulous, always ready to assist you with any need! I find it super! I couldn't do without it!!!!!!

Awesome Product that does exactly as it says that it would. Only issue is how basic the interface is. Request a function and then left unsure of whether it was executed or where it is in the process. Other than that, perfect App

Excellent service extremely helpful and great to work with. They always strive to do their best to resolve any issues

Thank you very much for your support understanding Guinness. It was amazing. I’m glad that you understand and help us us and a small business and a professional that is getting in Synchrony with this nice platform, and with your app that allow us to import thousand of products in an amazing way, wish you success and all the !

We tried for two months to get this app to deliver on ability to synch between Shopify and eBay on trading cards. We had multiple upcharge requests asked as a condition to make the app work as needed which was frustrating. Last we left off we were going to get quoted for a 'customization' that would help us accomplish task of another selling site being able to read and pull items from Shopify... after multiple asks and over a month of waiting for quote, we're just having to cut bait on almost two months of trying to make this work out and start all over. Summary... ensure and double check this app does exactly what you need it to accomplish using the 5-item free option before purchasing, and if you are asked to additional money for the app to do its job, move on.

Thankful to have found this app. It made the process of taking my 12 year olds existing eBay baseball card store and integrating it with his Shopify so much easier. Thank you!

Application performante et support technique très réactif et à l'écoute.

Even if you have a problem, they will respond very quickly and accurately. Great response!

Pretty good app, saves me a lot of time in cross listing. Does just what it says it does, its n thrills but works just fine, and their email support was pretty quick taking the time zone difference into account.

Alles top

This is a great product and does what it advertises. Used for several years. Response times for support were quick first couple years, typically under 24 hours. Most common issue I had would be the importer would tell me I'm out of credits/items on my plan even though I was still under the total. It was as if the sync/count got off and each time the support team has to manually reset/update the count to allow more imports (about once a month). However last few months we've noticed major changes in the response times of support and sometimes the app itself is just out completely. When we reach out to support we've encountered 3-5 business day delays where no resolution or response whatsoever, which is strange given the 24/7 eCommerce world. Not sure what is going on internally, but to be candid it's been a major business distruption having to wait so many days to get resolution. There's not really a great alternative/competitor out there, so just forced to endure the long wait times for now. Otherwise it's a great app. Hopefully they can get the support times back to normal. I think 24 hours max is a reasonable expectation.

The support is excellent! This app company provides 5 star customer service. I recommend both the app and the support. Great App!

Paid TWICE for importing items from eBay Charged me then blocked me from importing items. Poor customer service as they have no one to call Calling cc co to refund my money

This is a fantastic support and app. I highly recommend this app!

The support is excellent. This app company provides kind customer service. I recommend both the app and the support!

Customer service is responsive and can work with you. Can handle larger accounts as well if you reach out to them. The best eBay synch out there.

If you require the unit price on your products, DO NOT get this app. It does not import the unit price. I have asked them to do it, gave them permission to my store and they changed something in the code, DESPITE the unit price being an option in the product view on shopify. They did not even implement it correctly. After they reverted the changes, they told me they would work on importing the correct thing. That was 1 month ago. They told me numerous times "We are working on it" "I will update you tommorow" (Sometimes didn't even update me the next day and straight up ignored me), but it is still not done. Would have been a lot better if you just said you are not capable of doing it, instead of wasting my time.

This is an excellent app. The set up process is very straightforward and the interface is easy to use. I was up and running in minutes. Highly recommended.

This app has really help me transfer my eBay products over to shopify. What a game changer! The transfer was very fast and I'm very happy with the results. Thank you very much

I'm really starting to wish I hadn't chosen this importer/integration app. I have had nothing but problems with this importer. This app is supposed to integrate your Shopify and eBay stores, removing items from eBay when they sell on Shopify. They have reimported my items and I'm still having this issue. This was the beginning of August, now we are at the end of September. And I still have to manually remove items from eBay. Unfortunately this has led to overselling to no fault of my own. Pankaj reluctantly refunded my last month payment. I paid for a year, so I am stuck for the next 8 months unfortunately.

App was great in the beginning, now only imports part of the items descriptions and customer service has not replied to numerous emails. Recently items have not imported after a day or more also. We pay more for faster syncing and priority service but we not sure if this app is being supported anymore. UPDATE: It seems their attempt to fix the upload issue they reverted our entire store back. Now having to re edit all products on our website. Please be aware that they may edit your product listings without your authorisation. They will also not reply to our email about these modifications to our listings.

I am very satisfied. They are very helpful and solve problems!!! I will continue to use them.