Reviews for Easyship ‑ All in One Shipping

The Wee Bean

2022-03-28

Hong Kong SAR

Very useful and helpful for our growing business. We started using them for simple logistics and they have been very helpful from onboarding us to their third party warehousing partners, to providing solutions for us now that the fulfillment has been expanded inhouse.. The team has been attentive to our needs and when things go wrong, they are quick to step in and address.

Excellent app, easy to integrate and setup. Few issues with the upfront pricing calculation, but the support team are EXCELLENT and quick to fix. I imagine these are more teething issues for the business as it grows. They also helped us find a 3PL that is integrated with EasyShip... it was truly a plug/play. Would highly recommend it.

I used this app since 2019, it works great for all the functions and the dashboard UI is also very easy to work with.

The public estimate price was $21 cheaper than what was actually quoted once i had signed up for an account. The support representative said the publicly displayed prices are just an estimate. (Even though you put in Origin, Destination and weight) In my case a 0.5kg box with dimensions of 10x10x10cm was $21 different in price? So im not sure what their estimate is based off of, maybe a piece of paper. Classic bait and switch. Uninstalled

They charged me for 23kgs when my item was only 1.5kgs and then a redelivery fee (for supposedly 3 attempts) when tracking shows 1 attempt & taken to depot within 2hrs, no other attempts To dispute they asked me for specific photos showing product in box with measurements and weight showing which i did. Its been over a month and still funds not returned!

EasyShip is the best solution for our company as we have 2 warehouses located in two different continents; Cooperation with ESH allows us to use different shipping options to ship the orders from different warehouses to customers from one dashboard, in one click, without having to negotiate rates. Special thanks to our customer success manager - Krish Sabnani; he is always in touch, supports and assists us under different circumstances and special cases.

Easyship has been a great way for us to ship Australia wide, the portal is very easy to use, the support team have been nothing short of amazing and we would definitely recommend Easyship in the future

Easy Ship app helps to reduce our adminstrative workload by integrating with Shopify and provide update to the order once book. Great customer service too.

I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!

We use this app to make our shipping service simplified for not only customers but for our employees. I have really appreciated their fast response to any issues I was having with setting up the app and want to say a huge thank you to, Atay, for his support. I appreciate you!

Happy Plugs

2021-11-24

Sweden

Great app and service, way to get your cost of shipping down. The team there is awesome and always here to help. Customer service is responsive and efficient. If you are looking at improving your shipping process, no doubt you should at least take some time to talk with them.

We have been working with EasyShip for almost 2 years. They have ALWAYS had a great support team. They almost always have a member online to help you with anything inside their portal. They can find any issue with any package. Their abilities to get good rates and sync directly into Shopify is great. Shout out to Daniel who is our rep and is always very helpful!

ZERO stars. Despite the many negative reviews of feed syncing issues and money lost due to incorrect shipment rates provided to customers, I gave this app a try. Do not make the same mistake. The technical support shows no haste in resolving issues and minimal attempt in troubleshooting with little transparency. Time between my first ticket and the last correspondence from them (in which they finally showed signs of troubleshooting) was 7 weeks. Proving a complete lack of haste and disregard for customer service AND the satisfaction of my customers impacted by the EasyShip technical issues. Not to mention the money I lost due to incorrect EasyShip rates being displayed to customers...rates EasyShip refuses to make good since I refuse to reactivate their integration on my store given the above. I will absolutely not risk further customer dissatisfaction to my business and will be recommending others do not make the same mistake.

Easyship is a COMPLETE game changer for international shipping. No one else offers the option to pay for duties and taxes up front for a completely transparent shipping experience. We had so many complaints and several shipments abandoned because of super high taxes at the border. Easyship fixed all of that overnight for our international customers. We have had zero complaints since the switch and look forward to transitioning to Easyship for US shipments too very soon. Our account manager is very attentive to our concerns and checks to make sure our customers are getting the best rates!

Highly recommend Easyship for your shopify. It really helps me a lot with my shipments. Their customer service is excellent too. Very helpful and fast response.

Out of ShipStation, Shippo, and EasyShip, I have had the easiest experience getting started with EasyShip-- they are true to their name! The main things I needed to start were: 1. Generating labels for 4x7 thermal printer 2. Calculating live shipping rates at checkout in my Shopify store 3. Clear setup of products and boxes for accurate shipping rates 4. Ability to offer free shipping up to a certain amount #2 was especially huge for me as I did not want customers to get unexpected shipping prices, as I'm still learning how to ship things I am not confident yet in what my shipping rates were. I did a test shipment to myself and it was seamless, it's everything I could ask for right off the bat.

Plyco

2021-10-07

Australia

Migrating to Easyship has been a boon for our business. Reliable live rates, excellent customer service and support for a diverse range of carriers and sales channels. It's streamlined our logistics process at Plyco and we're eternally grateful!

The app is amazing! It has a lot of features that you can use and can make your daily fulfillment of orders fast and easy! Shoutout to Calvin for assisting us with our concerns! :)

customer service is slow and does not provide any solution. They offer a very poor shipping service and pick up are extremely unreliable, I have some parcels that have never been picked up in 3 weeks despite multiple support requests and reschedule.

Outstanding customer service, great support, makes our business possible. I don't know if our company could function without it.

I've just started to use Easyship for my Shopify store. While I'm still new to it and figuring it out, the support has been great! I'm so glad that I have been able to set up support calls on the same day (in the same hour) and had my questions/issues resolved really quickly. Recommended, thanks!

We have been using Easyship since it was a baby. Alot of hiccups at the beginning. However, with improvements and investments over the years, I must say that I am impressed with how far Easyship has come! I tested other systems and I find myself sticking to Easyship. Although, Easyship is not perfect, it goes the same with other apps. With good customer service and efforts in improving their apps, their minor flaws can be overlooked. I look forward to more awesome features!

We've been using EasyShip for a couple of months. Worldwide shipping is complicated, and they made it easy for us. Application is great for handling daily sales and fulfilling batch orders (i.e., Kickstarter campaigns). It has multiple functionalities we can't live without. To name a few: * Seamless, one-click integration with Shopify (you can add many stores) * Shipping at Checkout (your customer can choose a courier, and the shipping cost is accurate). It works worldwide! * Insurance * Shipping rules (a great tool to automate shipping scenarios for different locations or box sizes) * Product listing * Simple import from file (excellent for batch orders - you can import any CSV file, and EasyShip support many e-commerce platforms * Customizable notification emails to customers In addition, EasyShip provides excellent customer and technical support (helps with couriers, customers, and the application). We highly recommend this application and other EasyShip services.

We've had an amazing experience with EasyShip! Our Account Manager is super responsive, and the platform is easy to use for both Ops, Warehouse, and Customer Support team members. Reporting has improved so much since January when we onboarded. Would highly recommend.

Cette application est très bonne! Les clients peuvent voir l'estimation des frais douaniers au passage à la caisse, ce qui les informent adéquatement des frais. De plus, ce qui est vraiment bien, c'est qu'ils peuvent payer ces frais directement avec l'achat du produit en choisissant certains transporteurs comme DHL. De plus, on peut acheter des étiquettes d'expédition pour des ventes d'autres plateformes de ventes, comme Etsy, Amazon, eBay, ce qui est très pratique. Très Très bon service client.