Reviews for Easy Donation

The backend of websites is difficult. The customer service was able to help target and fix our bugs.

Sherpani

2020-11-12

United States

Used this app to give customers the option to donate to our chosen non-profit organization on the cart page and as a product listed on a separate page. So far we've been getting donations and it works great. The support team has been very helpful and quick to respond with our customization requests, they were able to remove the questions and reviews that defaulted to products in our theme, and customized the drop-down menu. The tracking feature isn't very granular, just shows the total amount donated by month, but it is easy to pull more information by filtering by the product in Shopify's reports.

Donations are important to us in the same way purchases from our store help our museums. We use the basic plan and it does everything we need it to do, but could see us using the advanced plan in future as our customers may want the option of donating to the individual sites that our organisation operates. Tech support have been really helpful and quick to respond. Very happy user :)

This app has phenomenal support. Thank you for helping me fix my problem again. You guys are super helpful

Great support and Great App! They were willing to help us with the integration in a fast and timely manner.

The customer support has been very quick to respond and go above and beyond to make sure everything was the way we needed it for our store. It does everything it says it will do!

This app does not even deserve one star! It is not user friendly for donor calculations etc and there is NO customer support!!! We reached out several times and to date no response!! Don't buy it not worth the aggrivation especially when you have to pay for it!

Excellent support! The app works perfectly, got quick help with changing the look really. Keep it up!

My customers now have the ability to donate to the 3 most active charities in South Africa...awesome app...excellent support.

Outstanding support, took the time to update my install so the donation wouldn't popup in cart again once the user had donated. Well done guys, really thankful for your great help on this!

I had an issue I contact the team late at night I was in a hurry and they answered right away and helped me great support, best team thank you :)

The in app support on live chat is great! Would recommend it to anyone who would like to use it......

I used this app for a special promotion. It was wonderful and the customer support was the best I’ve seen! The app lets you create seamless donations and even gives those donating a receipt for tax records. For future similar promos, I will use this app again!

Very swift customer service. I had a formatting issue with how the donation function looked on the mobile layout. Within minutes of my email the support team responded and, not only provided advice, but also went into the back-end of my store and made the required formatting changes while I was working on other things! It was all sorted and I was barely involved. Great stuff.

Great app! Customer service was super quick to respond and very helpful. Everything is up and running seamlessly.

I love the support given by Easy Donation. They assisted me from start to finish publishing donation feature in my store. Although I wish Easy Donation has more complex donation features in it, but I can work around my method and get it to launch with the help of support person.

Their customer service is awesome - so helpful! And their app seems to have everything we need to support our chosen charities.

very good customer service. usually responds within 3-4 hours with easy instructions and all the questions and problems gets answered.

Barnes Foundation

2020-06-03

United States

I added the Easy Donation app to our store, but quickly realized that it didn't cooperate with our theme. I connected with Pallavi on their support team and received custom code to change the look of the app so it integrated more seamlessly. The app has already been successful, and I highly recommend it if you're also a non-profit looking to offer additional donation options at checkout.

Fantastic app. Great customer service. They configured my donation box and put it exactly where I wanted it on my website.

I used this app for donations for our Ocean Foundation. They do a great job and are always quick to help when I run into a problem. Highly recommend this app.

Great app! We absolutely loved its simplicity and efficiency. And the customer service is top, quick and concise. Thank you!

Amazing customer service and a really good response time. The app is set up and working really well. If you have any concerns, use the chat feature and they will assist and reassure you! Thanks

The team at Zestard Support have been amazingly patient and supportive in helping me set up the app.

Their customer service answers fast but on the other hand, I was facing a lot of issues with this app. I have paid my monthly subscription and the app has never worked properly. It made me more issues and bugs than something plus. When I told them to remove all code from my theme they left not even some lines of code but also a full snippet or template. It could be a great app but it seems to me they need better developers somewhere in their Dev office.