Reviews for Easy Appointment Booking

Incredible customer support, very patient as I am a new user and gave very clear explanations and action steps to assist me in customizing my bookings. Thank you so much!

This app is super useful! Such a great experience to combine your physical products with services like 1 on 1 appointments or workshops. Lots of customisations and the team works hard to listen to customers with new features and implement them. Would definitely recommend!

Absolutely phenomenal app with unparalleled support that consistently exceeds expectations. If you're in search of the ultimate booking app that stands head and shoulders above the rest, this is a must-install. The team behind it truly understands the essence of top-tier service and delivers nothing short of excellence. Don't miss out on this game-changer!

Great app with fantastic support. Highly recommend it for any booking needs!

Really a great customer service especially from Ray and Qalvin. Without fail they have always help us in fixing all the issue that we have faced.

Ray was super easy to work with, and quick and responsive to all queries. I'm very happy with the product and the level of support, including paid set-up and customisations.

It help us a lot with our store, it's easier than other apps and the people in the help chat is so gentile.

Excellent app, and furthermore has excellent customer support to quickly help you resolve any issues and customize the product for your needs. Recommended.

While our company has run into a few bumps that we weren't able to solve on our own, all it took was a support email and Ray helped us so unbelievably fast! He was able to resolve two relatively complicated problems we had within less than an hour of us emailing! And what we thought was going be be hugely problematic, he made simple and gave us the solution we wanted. This is the second scheduling app we've tried, and if you're on the fence with a scheduling app, don't look any further. Customer service alone I don't think you'll find better with any others + functionality for customers is running smoothly! Well worth every penny! Thanks Ray + team for the unbelievable customer service, you guys rock!

The app has allowed us to set up workshops and studio bookings and has good automation options. Great App and responsive support from Ray and Qalvin. Happy to recommend.

Really easy to set up! Support is very helpful and the free plan offers really good functionality. Highly recommended!

Customer support has been amazing. They promise a fast response time for paid users, and they deliver on that promise, even during the trial period which is an important time to determine if one app is a better option than another to build a facet of your business around. In addition, they've put a lot of time into providing a collection of documentation that was useful to setup the app. This app is complex. And while that makes it capable of meeting a range of needs, it had a significant learning-curve and setup-time for me. Unless you have a simple product to offer bookings for, don't expect to get this setup in a day. Plan more like 1-2 weeks for setup and testing. You need to setup the app, team members and schedules, notifications and reminders, optional virtual meeting platforms (Zoom or Meet), optional team portal (backend appointment calendar), and the corresponding products in Shopify. If you want the app to sync with your appointment team's individual Google calendars, plan another 2 hours per team member to setup and test that. And you may need to train your customer support and appointment teams on the software. This is not a list of gripes, it's just a necessary aspect of providing such a rich appointment-booking app. They've thought of a lot of aspects that make it flexible and useful for users. I would give the app itself 4.5 stars because it's not as intuitive or efficient as I would like, has a few limitations, and I ran into issues that either stumped me or seemed to require support to resolve. A limitation example is that the notification emails can only be written using HTML and the email subject line can't be personalized to contain a name, date, or location. I've used Shopify apps and booking apps that are super intuitive and seem to just work effortlessly. But that's also why the chat support is definitely 5 stars. The only real issue for me is that we have customers, shop admins, and members of our appointment team in every US time zone. The app doesn't currently send email notifications and reminders in the recipient's time zone. Rather, it sends the notification to the customer, showing the appointment time in the customer's time zone. But it sends an identical copy of that email notification to the team member and the shop admin, which means the team member and shop admin can easily be confused about what time zone the appointment is in when talking to a customer or each other. I can't recall if there's a way to show the time zone abbreviation in the email notification, but regardless, the app really needs to send notifications to each recipient in their own time zone. There's too much room for error and missed appointments without that feature. The app already lets you set each team member's time zone, and it knows the shop's time zone, so it's just a matter of working out a separate notification for the team member, admin, and the customer, instead of sending a CC of the same email to everyone. One more positive note is that the developers have a feedback and feature-request area which they are active with. I love being able to contribute and see what's on the horizon.

Just a perfect fit for our need and the support is great. Got a problem solved in less than an hour.

easy to use and great customer service. it has really helped me book appointments with my business.

This app is for people that want fantastic customer service, comprehensive and intuitive design, feature rich products, and easy solutions. For anyone even a little bit curious, I highly recommend a demo. You will immediately see a team that cares, is helpful, clear, and really supports your business. They are not pushy at all, probably because they know how good their product is. If you're like me, someone who offers products and services, Easy Appointment Bookings takes that into account and makes it really easy to keep your products as products and your services as services. This was my sticking point, and the solution was there before I asked. Just really glad to have found this app/company. Thank you so much for all of your help, Qalvin. Looking forward to continue working with you and the rest of the team!

Nice, clean aesthetics and easy to follow UI. Even in the free plan, there's a lot of customisation options available for us. I ran into an issue with implementing it on my shop, but the dev team were very patient and solved the problem easily for me. Highly recommend :)!

This app has fulfilled almost all of our wishes. The support team responds and helps) if you choose the right tariff plan ;-) Overall, the app is great. I recommend it.

We've been using Easy Appointment Booking for quite a few months now with very little issue and it's been working great for our small business. The few issues we have had, Ray and the team have quickly and efficiently resolved without a problem. Their customer service is excellent, and we would definitely recommend this app to anyone looking for an easy and effective scheduling application for their shop.

I'm not tech savy in any way but that was fine because I had so much help through the chat box, any problems were solved within minuets!! Honestly such a big help and now I feel super excited to get my business launched and to have a nice smooth booking system for my clients :) VERY happy!!

Great app, easy to use, very customizable. The customer service/technical team is the best part of the app by far. They respond within minutes are always able to help with any questions or difficulties. It really makes a big difference to know you have real and effective customer service team backing you when you need it.

A very interesting tool, very good customer service, responds even at unlikely hours, a little frustrated with the UX which needs to be improved but otherwise a 10/10.

Customer Support continues to help me with the little glitches that I create. I offer classes and this has been a huge help for me to keep track of my classes and students

As they say in their name, Easy Appointment Booking is very easy to use. I’m absolutely satisfied with its functionality. The customer service is very helpful and supportive.

The app is easy to use and when I have been unsure or needed help, Ray and the team have been super fast, friendly and helpful in their customer service. The team takes on board feedback, too, always wanting to improve an already great offer. I highly recommend.

Excellent app and excellent support. Does exactly what is promoted and any query has been answered and dealt with straight away. Highly recommend.