Reviews for Digital Downloads

Celtic Craft Shop

2023-02-19

United States

Doesn't work well for products that have multiple page downloads. Most of my products have 2-5 pages to download so I can't offer these as a product at the moment. Disapppointing.

Christians Sheet Music

2023-02-01

Germany

Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!! Will you do something about it?

Eve Bee Psychic Reading Studio

2023-01-31

United States

The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell

Peak Performance Sports, LLC

2023-01-23

United States

I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?

ATP Textures

2023-01-19

Australia

Honestly, this app worked beautifully from 2017 - 2022. Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It's not acceptable. I am only giving it 2 stars because it worked well for a few years. Now it drives me insane! Is it because it's free? I am happy to pay for an app that actually works! Please fix this!

Laura's Crafted Collectibles

2023-01-16

United Kingdom

I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?

YGGYOLD

2023-01-03

United Kingdom

Unfortunately this app doesn't work for us as we have 15 variants per product and need to send the same digital download to anyone purchasing a specific product regardless of the variant they've purchased. This means we have to tediously add the same download file to each of the 15 variants, for over 80 products! And potentially more as our site grows. Ideally, we should be able to upload a digital file and have the choice whether it should apply to all the variants of that product, or certain variants. A simple checkbox mechanism could achieve this with the question: should this digital download apply to all {x} variants? If checked then we upload our file. If unchecked then we add our files to the respective variants, or different download files to specific variants as is the case with the app currently.

2022-12-20

Canada

Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?

SmartElectros

2022-12-19

Sweden

The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail. The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.

臺灣工商網

2022-12-01

Taiwan

I am enjoying this component, and I want to suggest, perhaps add on a couple functions to make it an even better experience for users. 1. File Uploaded Timestamp 2. Auto Or Manual Expiration Date for once order has been created. For example, download link only works for 7 days., etc

FABIG-ShopBox

2022-11-14

Germany

Funktioniert soweit ganz gut. Ist es möglich 1 Download pro Kauf einzubauen? Bis jetzt leider noch nicht. Die Anzeige direkt nach dem kauf ist nur auf Englisch möglich, mehr Einfluss auf das Design wäre auch nichtt schlecht.

YODERCROSS

2022-10-28

United States

UPDATE: The update in October 2022 is a visual mess, if I'm being honest. There's so much information presented for individual files now, that it's almost overwhelming scrolling through everything. It's especially bad if you have more than one file attached to a listing (i.e., variations); you can barely tell where info on one file ends and the next file starts. The previous version was super simple, and I honestly prefer the old streamlined look. ORIGINAL REVIEW: It does what it's supposed to do and so far has worked flawlessly for my shop. I am grateful it's free and am extremely grateful the storage is unlimited. I do wish there was an option for downloads to be available within the customer's order history page, and/or to be able to turn off the auto-generated email this app kicks out. (Shopify sends the regular order confirmation email, with a link to the download page, then this app sends a second email with a link to the files. Together, they're redundant, and the customer gets 2 emails with every order placed. This app's email is so plain and generic that it's almost embarrassing. I wish I could opt in or out.) Overall, this app is the only reason I'm able to sell on Shopify and branch off from Etsy, so I'm very, very happy with it! Thank you, developers!

famoushustle

2022-10-25

United States

HORRIBLE APP FULLFILLS FRAUD ORDERS!! ANYONE WITH A STOLEN CREDIT CARD CAN ORDER YOUR ITEMS AND DOWNLOAD THEM!!! THEN A FEW DAYS LATER SHOPIFY WILL STEAL THE MONEY BACK FROM YOU AND CHARGE YOU A $15 CHARGE ON TOP OF GETTING YOUR ITEMS STOLEN!! THEY KNOW WHATS GOING ON AND STILL CONTINUE TO LET THIS HAPPEN!! DISGUSTING!!!! EMAILED THEM MANY TIMES AND CONTACTED SUPPORT OVER A DOZEN TIMES!! I HAVE BEEN SCAMMED OVER AND OVER AND OVER AND OVER BY THE FRAUD CUSTOMER AND BY SHOPIFY!!

Dreamframer Art

2022-10-20

United States

The app works, but you can attach only one file (or I haven't been able to find a way to attach more. I sell digital products with a PDF manual, and it would be nice to have the option to attach more than one file.

Tracks of the NYC Subway

2022-10-05

United States

There doesn't appear to be any way of automatically fulfilling digital pre-orders. I will soon have several hundred paid pre-orders, but the digital file will not be ready for another 2 weeks, and I don't want to have to go in and manually fulfill every single one by hand. I would happily pay for an app that added this functionality and worked 100% reliably! Also note that in the last year about 5% of my digital product customers were never sent a link to their paid order. NOT ACCEPTABLE.

Airline Pilot Study Notes

2022-09-26

France

Great Application, I Recommend it ! I have been using for the last 3 years and it does a great job.

Blanks Galore

2022-09-23

United States

This app use to work great but now it only sends downloads to a few people and I have to manually send to the rest. Support told me that they would try to fix the problem but to just keep sending manually for now. Im currently looking for a better app.

Decals And Daydreams

2022-09-02

United States

This app works great and it is FREE. Look at other alternatives people! They all charge you money for the amount of storage you need. This awesome app doesn't no matter how many products you have. Thank you so much Shopify. I only wish customers had access to their downloads from "my account".

Float Chile

2022-08-19

Chile

I like the app and works well. Is there any way to translate to Spanish the text that appears in the checkout? "You will also receive an email with download links for your digital purchases"

2022-08-08

United States

This app is absolutely worthless and, just like everything else on Shopify, they don't have a clue how to fix anything and I always end up having to go spend money on an app that actually works. This app does not allow you to control when the digital download is sent to your customer, so if you're using this app as a add-on download to a physical product, it won't send it to the customer until the order is fulfilled. We need the download link sent when the order is paid for. Seems logical, right? Yea, not to Shopify. You also cannot edit the email that's sent. Nothing about this app is useful and Shopify gives you the same answer they give every time...."We will send this to our developers to have a look at it". Yea, right.

Hellena

2022-07-30

United Kingdom

This is an Excellent app! so helpful and easy to navigate! and FREE! THANK YOU so much for helping us out here!

Adventure Books by Vertebrate Publishing

2022-07-12

United Kingdom

We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.

Old School Dungeon Master

2022-07-10

United States

Unfortunately you can't develop in SAFARI with this app. It would be really nice if they would have said that and saved me an hour trying to figure that out. I haven't tried testing a download with Safari as yet. Let's hope it at lest does that.

Godfall's Kamui

2022-06-24

Canada

This app cannot send out updates if the volume of customers and purchases on the given digital asset is too high.

Danidigitalstudio

2022-06-24

United States

i really loved this app before the update. Befoe the update you could add files to draft products now you have to make the listing live to add the digital files which defeats the purpose and makes thing difficult if your store is mainly all digital downloads becasue a customer might try to buy the product when there is no file attached. like why who thought that was a smart idea?now if you add product it dose show up in the app and how can you add file if the app dose not show the item, the work around is going on chrome. so that's fun