Reviews for Cross Sell & Upsell by SSC

This app works great. I needed some extra customization to make this app compatible with some of my products that are unique and Petra delivered. Big Thanks!

Love this app. Easy to use, and brings our 'average order value' up consistently. So easy to keep our website fresh and push the products we need to sell.

For years without issue, I was using the cross-sell app (https://apps.shopify.com/cross-sell). However, today Petra contacted me saying the app needed an upgrade. Silly me for giving the OK to them during my peak hours of the day because now my customers cannot add items which were linked via cross sell to their carts. I have reached out to cross sell and they have no clue how to revert their changes. Therefore, I deleted their app and all my cross sells. If you are using their product, make sure you check your cross-sell products after they make their upgrade..

Great app and they made changes to liquid when I needed something custom. Does exactly what it says on the tin!

Super easy to use and style! Setup takes merely minutes and you're ready to go. New version that includes quick view is great and expands the customers shopping experience. Love it!

Easy to use and install. Looks great, functions perfectly. Just what we needed. Customer service is quick and helpful

Great APP and fantastic customer service - thank you Petra for your fast help implementing our desired changes.

I used this app to link lingerie products of the same set. Worked perfectly. Then I ran into some complex problems, emailed the team, they replied within minutes and solved everything perfectly. This is flawless support - full recommendation from my side!

This app provides a strong return and the service is best in class. We almost 2X our AOV with Cross Sell orders. This app gives a ton of flexibility in where you want your cross-sell to show up and how often you want it to show up.................................................

Cross Sell is a great app to increase cross-sales and improve the user experience of the customer's purchase process. We highly recommend this app, in addition to their fantastic customer service, they respond very quickly to solve any problems you may have with the implementation and they are very kind.

Cross Sell has truly delivered. It has more than paid for itself with the extra sales I would not have had without it. In my case, variants would not solve the problem of associating similar products with each other. But Cross Sell fixed that and now when a customer browses one product, they see the related products that actually make sense and it is paying off. Their support was great at installation, too.

The customer service is brilliant and Petra customised the app quickly and efficiently. The app works well with our theme and we are looking forward to seeing what difference it makes. It would be great if you could change pop up message depending on the product.

They have the best support team ever! They respond fast and accomplish all my requests even though I am still on a free trial! Highly recommended!

Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.

Carter and Son Toolworks

2020-11-24

United States

Easy to use, very effective in generating sales, and customer support from Cross Sell is top notch!

I've Been using this for 4 months now and I like it. it does the job perfectly, still needs more improvement to reports, but they are working on It.

I love cross sells works great so easy to use!!!! The help desk was there when needed also. Very fair will use no many websites.

good service thank you good service thank you good service thank you good service thank you recommend

Great to set up product recommendations. The developers are very easy to work with and helped us set up our customization really quickly.

Really easy to get up and running and support as good as it gets! Full disclosure I just installed the app and set it up so haven't actually got it live yet so can't comment on results. But getting it set up was easy. Lots of options to get it configured exactly how I want it. I also had a support issue that turned out to not actually be related to the Cross Sell app but their support team helped me out anyway and even recorded a video to explain what they did and show me how I could make the update they made moving forward. A++ for support!

This is the best upsell/cross-sell app I've found and I've tried them all. It does exactly what it says and the dev support has been excellent. I highly recommend this app to any e-com store owner.

I use the app to set my cross sells. Assigning "hand picked" cross sells in my product page to create "complete the look" in specific styles. Used "global" cross sells in my product page to show best selling items on those styles i did not assign a specific " hand picked" cross sell. As well as showing "global" cross sells in my cart page. The app works very well. The response to my initial set up questions where dealt with fast and efficiently. Other issues or questions I had after setting up where met with the same quick attention and care. I am impressed with the response and help I received.

I used this app to suggest products to customers visiting specific page. The suggested cross sell items would pop up and disappear in less than 2 seconds, which was part of my theme's set up. I contacted Josh at Cross Sell and he was enthusiastic to resolve my issue promptly sending me video on showing me how I could make the change in setting. I'm happy with their prompt service.

Overall, this app does great job in providing a customised cross sell option and it keeps developing new features :) Hope it continues to improve on more feature customisation.

Loving this app! I had some initial issues with the install, but the team got me up and running in a few hours. This app will definitely help us to maximise our add on sales. Also the way you can permanently cross link products is very useful. Highly recommend you watch their video guides.