Reviews for Cleverific: Order Editing

It sounds so easy and it is easy to make changes...until you find out it creates a new order in place of the old one which created more problems for me to fix. With the way my system is set up this won't work for me and I really wish it would have. Beware that the duplicate order will show up in your Shopify reports which will inflate sales.

He provided very speedy support to me, who lives on the other side of the globe. Thank you very much.

We've been using this app for 2 years. It's a great app and the customer service is very responsive. Thank you for all your help.

Alegria Shoes

2022-01-20

United States

This app works great with specific processes we have for our store when processing our exchanges. We had some default app settings that didn't work with our intentions, reached out to their customer service and was assisted in a quick responsive matter. They were able to custom modify some of our settings through their backend that was exactly what we needed. Very satisfied with using this app, I would recommend giving it a try.

The app worked really well for our flows. Had an issue once and customer support was really quick in responding. Laura who assisted us was very accommodating.

This app is great for making quick changes to orders in a compliant manner. When we encountered an error with the service, their client care team worked expeditiously to resolve the situation, and check in with us later to see how things were going. Thanks kindly!

Their pricing plan is scam. There is no monthly plan. When you want to sign up for a plan, they only offer an annual plan, at 10% discount of the monthly plan. Unethical way of doing business.

This is a really great app - easy to use. Love the recent improvements with having favourite items and the ease of being able to adjust pricing and edit description of items. The edit team are super prompt in their response time. Definitely recommend.

Amazing app. It's easy to use and helps us with order management. The customer service ios also top-notch

Awesome app that makes our life so much easier. As a coffee roaster we have both Retail and Wholesale and several times are adjusting orders for our wholesale customers and provide special pricing for specific customers. This app has made all of this possible. And the team of Edit order is awesome, as we had a suggestion for app improvement and they immediately got onto it and within days added a new feature that saved us hours of work that we had to do before. I highly recommend this app to anyone who has the need to ever edit an order or takes in orders over the phone and has to enter them. It is the best order editing app we could find.

Fantastic app that lets you do so much more. Great support from Laura - we had an issue that was resolved within 24hours.

This app is a must for the backend, it helps the storekeepers to edit orders and the most important part is that orders placed through the mobile app can be edited. Most other apps don't allow this. Super support from Laura and her team to resolve our issue within 24hrs of filing a complaint. Thanks for making this app.

Very useful app, and when I encountered an issue, the technician help me solve as soon as possible!

This app is excellent. It makes editing orders a breeze. It's well thought our and feature packed. We use it regularly. And the customer service is five stars!

This app has been lifesaving for our company so that we can make order edits when customers want to make order changes. Then on top of that when we had an issue they were very good about pro

This is an app we use EVERY DAY. Don't think we could live without it. There's always a need to edit, adjust, correct, revise, modify orders. Correcting orders is a daily occurrence. The Edit Orders app makes it easy. It helps us provide excellent service for our customers.

bad customer service. they use a 3rd party app to pick up calls and take your info down and no one gets back. i didn't use this app and asked to cancel it and just realized i was charged all these months after telling them i wanted to cancel!

We're new to using the app but so far it has made editing orders much more efficient than the app we were using previously. There were some challenges with getting us set up but Laura and her team were INCREDIBLE. Laura answered all of our questions and worked to ensure our issue was resolved as quickly as possible. We're looking forward to continuing to use the app.

This app has worked well for our intended uses thus far. It is user-friendly, competent with updates, and stable. The support team is eager and able to assist. Shout out to Laura, who was wonderfully insightful and lovely to converse with. Thank you!

We use this app often to edit orders. We have had some bumps along the way. More to do with how we use the app, rather than the functionality of the app itself. Regardless, anytime we have encountered an issue, the Edit Order team has been attentive, prompt, and overall truly amazing with the support they have provided us. They have even been working with us to make improvements to the app that would better support our Company's use. Also, a special shout-out to Vanessa and Laura. Both of you have helped me personally overcome some issues. I appreciate you so much! You both have gone above and beyond. Just know that your special care makes all the difference! Keep doing what you do! Thank you!

This app is fantastic! Very user friendly and efficient for editing orders. The quality of customer service I received from Andrew can't be beat. I highly recommend this app for any type of eCommerce business. 10/10!

I appreciate the immediate support I received with a feature that was not available. Within 24 hours, the feature was made available to me. Excellent customer support!!

Kewlioo

2021-02-02

United States

Our team loves this app and uses it daily. The support team at Cleverific is top notch and worked with use closely to improve continuously based on the feedback we provided. Highly recommended - 10/10 App!

AG Studio Dresses

2020-12-11

United States

Great app! Very professional customer support. I Will recommend it to everybody who needs to adjust orders daily

We have used EditOrder for over a year now. We ship to wholesale account and direct to consumer. Wholesale accounts are constantly changing their orders. Even the DTC has changes. I can't imagine using Shopify if we didn't have EditOrder to make changes. I would have to go back to WooCommerc which is where we came from. Their support team is very responsive. I have had to contact them 3 separate times and they have always responded back quickly with answers that made send. In other words they correctly interpreted my problem. I have not found this to be the case with all other app support requests. I would rate them a must have for being able to edit orders in Shopify.