Reviews for Cleverific: Order Editing

Great! This app addressed our issue with phone orders. Before we discovered it, we had to adjust our inventory manually which was very inconvenient. Now we can enter orders of customers who prefer to order via the phone and maintain an up-to-date inventory.

UPDATE: A few days after I wrote the below review, Mike from Edit Order (new management) contacted me and sorted everything out. He quickly responded to all my emails and questions and even added some new functionality which helps us speed up the manual order process. Very happy with how this app works now. --------------------- We're not even able to access this app anymore, even when we approve the charge of $19/month. No reply from the support desk. This was once a great app at a very reasonable price and it's a shame that all the hard work Ryan (previous owner) put in has gone to waste. We will be looking elsewhere to create custom orders.

There is a change in management for this app and there is no communication ever since this app has been bought out by new management. Now, the new management has become greedy and started charging the basic stores as well a monthly fee of 19$. Sorry! I am un-installing this app as I will not pay so much monthly. Watch out for that May 3rd date as you will be charged from that date and it is no longer FREE. UPDATE : Even when you approve the charge, this app is not working as it is unable to confirm the payment like others said. I had to use it for a couple of days until the trial period is over to fix a few things. In any case, I found Stitch labs app which costs a little more but it helps through inventory and does everything Edit order does and more.. Check it out. I am pretty thrilled to be testing it.

Have never had success with this app. The math never ends up right. Just opening an order to edit and it will say the customer owes some random amount... like 0.27 still due or silly numbers like that. I have had it installed for over a year but now that they want to charge for an app that doesn't work, time to uninstall.

UPDATE - Change in management, change in support, and now charging basic stores the $19 fee? I'm out. This app is a lifesaver and time reducer. We sell on several channels and manually enter orders often. This app makes it easy. We had a recent problem with the sync, first real issue, and it was resolved through live chat in minutes. The app is also constantly improving with each update.

We have used this app and it is a very basic edit order application that did what it stated. It was free and we would use it a couple of times a months on average. But now they are charging $19/month which in my opinion is a rip off. So we deleted it.

The app is a nice idea, but AWFUL. Especially if you use other apps. I use a shipping app to ship all my packages in. When you edit an order, it duplicates the order versus editing it. I was sending out duplicate packages to people due to the way this app works. It does what it's supposed to do, but it will mess you up if you use shipping apps! ALSO, this WILL skew your revenue and daily revenue. Since it creates a new order once you edit, Shopify reads it as a new order. Not worth paying for.

Store

2015-03-28

United States

looking good so far, although, is it free or is it $19.99? i don't understand. i'm using STARTER plan.

This app used to be great, but now it will not allow me to uncancel an order anymore. I've emailed support five times with ZERO response in three weeks time. For something I am PAYING for, that is terrible customer service. VERY unhappy and will be canceling my app.

I used this app when it was free, and thought it was great because it's a feature that SHOPIFY SHOULD ALREADY HAVE. Now, the app is no longer free and requires a $19/mth payment which is plain robbery. This app is great but it is no way at all worth a recurring cost of $19 per month. It should rather be a one-time paid app for about $40.

Had this App for about 6 months, used it probably 3 times, just for address updates, now they want 19 bucks, man this app aint worth 19 bucks not in this life or the next...sorry but i wont be using it

Five stars are definitely less for this app, sometimes we need to throw in extra discount for a customer, so we just edit the order and reduce the price as orders are cash on delivery. Secondly we also take manual order via WhatsApp, this app let us create orders on Shopify after we add customers manually.

This app is awesome. It addresses changes to orders after placed, exchange orders and returns. We uses to adjust our inventory manually which was very inconvenient. This solves so many problems and we are able to print mass invoices at one time with a custom look that is extremely easy to setup. I rarely write reviews, but this app deserves it. In addition, support has contacted us twice just to check in and make sure things are running smoothly. A+ all around.

I have only used Edit Order for the past week and already I see benefit. I have a lot of phone orders and Shopify does not provide a way to do that.

Could not run my store without this app!

We use this app everyday and have come to rely on it as an integral part of our business. Shopify has been missing one extremely important piece to their e-commerce solution and that has been a way for merchants to edit orders. Edit Order has been a blessing to us as it makes this not only possible, but simple and efficient.

This is a very, very handy and well made app. We don't use every day but it's a lifesaver when someone changes their order or requires a custom line item. Andrew Moorey, Co-Founder Elua, a Global Hydration Company "Better Water, Better Life!" www.elua.com

The app always works well when I need to use it. It's a handy tool to have when a customer needs to make a change on an order.

Awesome App. Does everything I need it to do and is always improving.

We can't live without Edit Order. With the amount of exchanges we handle its the only way we can edit a customers order.

Great App! We use it almost everyday. Great option for when you need to add a custom item or when customer's call in to make a change to their order. Thank you for adding the custom product feature!

Been using the app occasionally for several months now. Went to edit an order today and they suddenly want $19 a month???? I don't use it enough to justify that type of cost and quite frankly - though the app adds additional functionality - it is not full featured enough to justify that kind of price for a casual user. Guess I'll be looking for a replacement and I think I've found one that is less than half the price of this one. I'm testing it now.

Very, very handy app. For features that should actually be built in but nonetheless they aren't. Excellent tech support (on the weekend) which is good for a entrepreneur running more than one business. Used minimum of my time and did most of the heavy lifting in the background then got back to me by email. Therefore I could review at MY convenience, unlike many support services (Microsoft?!) - thanks Mike

Vapeando Ando

2015-02-10

Mexico

Awesome app, it does exactly what it promises, quick and easy way to modify your orders! thank you

The Edit Order app is essential to our store. We would be in big trouble without it. The recent improvements in this app make it even better. We have about 2000 products in our store and the new version of the app loads very quickly. The features keep getting better and better. And the last time I needed support, the response was fantastic. Keep up the good work, devs! I highly recommend this app.