Reviews for CedCommerce Walmart Connector

Perfect app great service highly recommended :) Will use it for more stores they always help and provide a great customer service

DO NOT USE IF YOU ARE A CALIFORNIA SELLER There are currently issues with the way Walmart.com handles sales tax for California sellers, which this app (and their support team) will not be able to assist you with. In general, when working with Walmart Marketplace, it's a good idea to work with one of their Channel Partners to ensure things go smoothly. While CED Commerice is one of those partners, their relationship with Walmart is apparently very weak and/or they have no sense of urgency. (Walmart doesn't really seem to give them the time of day, which means any issues you have that you may want your channel partner to help with, don't actually get addressed.) Also, other people's comments about set-up are true: Getting started is ROUGH. You will need to devote many hours over several weeks to get things going. (This is, in part, because their support is very slow, in a time zone a world away, and not everyone is entirely competant. Your mileage may vary.) We're definitely not thrilled and have switched to a different Walmart app that has been going much better. (You get what you pay for, it would seem.)

Words Can Not Describe the great experience that Swati and the CED Commerce Support Team has provided me in setting up and using this App. They have been here for me through thick and thin and helped me (Hands On) to assure that my products were ready for Walmart and Sears. Swati has taught me that no question is a stupid question and has the patience that most people do not have when dealing with customers. They are available to help you 24/7 and there is not any other apps that i have used that offers this. I would recommend this application to anyone that is going to use any of these channels that CED COMMERCE offer, but the key to your success is reaching out and taking advantage of the excellent Customer Support that have to offer. The most amazing fact about them is that if they doesn't have the solution, they reach out to the Development Team to get the issues resolved. That is above and beyond the normal with any app that I have used. It doesn't matter if you are a newbie or a seasoned computer person, they are there for you and that is what makes the experience so wonderful. Thank you Swati and the whole support team of CED COMMERCE for putting up with my constant questions and for helping me increase my business by thousands of dollars each month.. If you are looking for a great group of people and great applications , please take my advice and try them first. You won't regret it. Thanks to All, Bobbie at Chic Boutique and Gift Emporium :)

Xoticbrands

2018-07-20

United States

We've been using this app for a little over 6 months and I must say we are satisfied. The onboarding was a little challenging, considering its a new platform; however, the team, especially Dan, was very supportive until we went live, and they continue to provide great support. We are pleased with the product and the service.

Great level of service. They are always available to help with even the most simple matters. The app is easy to use, it is Wal Mart marketplace and catalogue that has many faults! Highly Recommended to start Walmart marketplace. Nidhi has been very supportive in helping me with my many issues and I am very grateful. Thank you.

Absolutely love this app! I've almost integrated my entire store and their team was very helpful every step of the way. They even contacted Walmart on my behalf and talked to them when I had issues. Their app definitely simplifies uploading products to Walmart's system. Thanks again for all the help guys! - Greg, owner Luckyrings.com

Really a solid app. Kept our orders and inventory syncing well. Exceptional customer support, which can be tough to find in this industry. Nidhi, our customer support manager, is readily available when needed and very helpful! I would not hesitate to recommend this app to any ecommerce business.

Just started using it less than a week ago but so far so good...easy implementation with really good and proactive customer service (Nidhi)...I also use their JET integration app...both work technically well and have good customer service. I got sales on both marketplaces quickly after installing.

Great app with great customer service

Great company with great Customer service. Had a issue getting a seller account so Cedcommerce made sure to refund me my money in a timely fashion which most company's take forever for that. Very trustworthy company which is hard to find. https://jsforeverstore.shop

Great Company, Great Service, Amazing People, Since 2 weeks am working closely with the Cedcommerce team and they have done a great job by communicating with Walmart & solve or account problem, Great and easy integration which allow us to expand our business, list faster and receive orders to our Shopify admin panel with no issues. am so happy with their service and highly professional trained team, especially James:),

Nidhi at Cedcommerce has been very helpful in getting our listings properly listed on Walmart.com using the Integration app. Using the App is well worth it if selling through Walmart and linking to a Shopify store. Monthly cost is reasonable as well. Thanks Cedcommerce for all your hard work on the App and keeping up to date with Walmart's ever changing API integration requirements!

This is by the far the WORST APP on the Shopify App Store. Majority of the syncing does not work, the pricing always gets messed up. Yan can go and fix it a million times and it still won't work. You contact their customer support, they tell you that they are going to reach out to Walmart and get back to you, yet you never hear back. They are not problem solvers. Also, since your prices never update, half your variations become unpublished, leading to a tremendous loss of sales. I have been fighting them to get a refund because $360 for an app that does not work 100% is quite insane, yet they keep saying give us a day to fix it for the past 10 days and nothing has changed. I have had to file complaints with Shopify and requested they help in getting a refund for this awful app Literally a disaster of an app, and I would stay far away if I were any of you.

Awesome App! No words can explain the excellent and helpful service that I got. I have started my journey to Walmart with CEDCOMMERCE and I feel so lucky that I choose the right integration partner. I tried to start selling at Walmart in 2016, filled up the application form but no response. Then I get connected with CED in the month of May 2017 and filled up the form to get an account at Walmart and within a week I got my seller account. I push my whole catalog on the Walmart and started getting orders. To be truthful, yes, I got stuck at some places where I had doubt in my mind that have I selected the right guys to do business but these guys are amazing. No matter the problem is from marketplace end or error in my products from my side, they always have a solution to it. They explained me the whole app and Now I guess I am expert in using the app. The best part is that they keep on adding new functionalities to make the app better and more user-friendly. The Repricing feature helped me a lot in winning orders from Walmart and threshold feature helped me not get orders that I am unable to ship. Great thanks to you guys! Keep The Ball rolling like this.

Best Walmart integration on Shopify. If you want to sell on Walmart and have a Shopify store, this is the APP you want. Good support via the team on Skype. I would recommend.

Bokksu

2018-01-17

United States

Please be aware that this app is FULL of bugs and issues still. I agree with most of the points from the other user below that the Map Category feature does not work and does not refresh even for days after you do the mapping. Other awful experiences with this poorly-made app: 1) We are a subscription box company so we got a UPC barcode exception from Walmart. However, this app is unable to upload products without UPC. I contacted their customer service at least FOUR times explaining this and each time, the customer rep just didn't care and gave me the same canned response that I am not allowed to upload products without a UPC. 2) Finally after several weeks of back and forth, they allowed me to upload my products to Walmart. However, there were still other errors that caused my products to not upload. I had to once again contact with un-caring customer service reps who took about a week to resolve this issue. 3) In the end, I lost about a month of not being able to properly list my products on Walmart marketplace and consequently, lost potential sales. I deleted the app and tried to get a refund for my awful experience, but they refused on the basis of Terms & Conditions. I then just tried to upload my products directly using a .csv on Walmart seller center, and it completed with no problems in about 5 minutes. I should've just gone with this method from the beginning.

very nice customer service , highly recommend using their services they have helped me again with my items loading Helped for the process and for understanding of the extension as well for usage james and nidhi rajput helped me alot in this process, specially james guided me through the process very professionally

Always helpful and takes the time to explain things and Thanks!

If there is a 0 star I would rate this 0. This app has caused a lot of issues for our business. Do not get this app. Beware! Customer Service negative 1 for ratings. Here will be your issues 1. Items will not sync properly. It's already out of stock but it will sync with the walmart app saying there is still stock. There will be an order that will come in. You will need to cancel which will hurt your metrics. 2. Customer Service will never understand you and will never be able to help you and will just disconnect from your conversation 3. Item's will not load correctly even if you manually enter the details needed 4. Mapping category doesn't work properly. When you click submit you wont see the changes you made 5. This will hurt your business. Their rates are affordable but NOT WORTH IT

Divinederriere

2018-01-09

United States

I am pleased with their service and eagerness to make sure everything is perfect. I've worked with Swati and always got the assistance I needed. Highly recommend.

1)How are you going with the app? The App works well, It is not the most intuitive piece of software and it does have its quirks but once you figure them out it is quite easy to work with, Make sure to map your categories correctly. 2)Is it serving your purpose? The app is serving our purpose quite well, we were able to upload 350 products to Walmart and within a week we had the formatting and all the products fully working how we wanted them to and we were able to get it to look how we wanted it to look with proper formatting. My biggest issue is a lot of html and other code that gets pulled from shopify can show up in inside the description causing formatting issues or spelling problems so make sure you reread all of your descriptions and edit them. I do find the app to be cumbersome when it comes to trying to get variants to be all listed under a parent sku and keeping them all sorted correctly. an example would be shoes i will upload a pair of shoes and the sizes go from 6-12 well half the time sizes 6 7 8 will have one listing and then 9 10 11 12 will have their own and getting those to merge together can be quite a hassle. 3)Are you satisfied with it? I am overall satisfied with the app, i do wish i didn't have to reach out to the support team anytime i had an issue merging variants or getting categories to map correctly but every time i have reached out they have been nothing but amazing. 4)How do like our support service? I think the support service is what really makes this application viable, if there was no support team behind this app i would of ditched it along time ago because some of the quirks and things that you have to do to get products uploaded and edited can be quite difficult to figure out on your own. Ive chatted with 3 different tech agents and all of them have been very knowledgeable and have been able to explain things to me to ensure i had a positive experience with the app.

Customer service is good, app is good. Does it's job.

We had a lot of issues with this app. Our products would not load correctly, which caused us a lot of business.

Time Machine Plus

2017-11-20

United States

Excellent app and great customer service. Walmart isn't the best application to operate, however, this app makes it much easier to sell and list at Walmart.com. We were literally selling on Walmart.com within minutes, no exaggeration, and when issues arrived, support was always helpful. Unfortunately, when issues arise it always had to do with Walmart's API, but this app is what you need to use if you are looking to sell at Walmart.com from your Shopify store. It has already paid for itself and we are continually growing our business because of it. Thank you!

Great App - it takes effort to integrate with Walmart and CED is a tool that more than helps you to get online and sell on the Walmart marketplace. Support is needed to be successful and CED provides the help you need. Denis