Reviews for CedCommerce OnBuy Integration

Truly awful. Clunky and no-intuitive. Probably works well for a limited store with a few collections and product types. But the main reasons for a rare 1-star review from us are - [ PRICING TRAP ]. We have a LOT of SKUs but only maybe 10% of them to list on OnBuy, but this doesn't matter to the CedCommerce app. We ended up with 100 or so SKUs live but at the limit of the price plan as it insisted on cataloguing ALL SKUs. A ridiculous policy, we were NOT paying more just for the app to record unnecessary and unused product data. Looking at other reviews we see we are not alone in falling foul of this practice. - [ IGNORED AND KICKED BY SUPPORT ]. We opened a support chat on this case. The agent acknowledged what we wanted to do then went silent. After 15 minutes waiting with no response we sent a nudge "Is this something that is possible to do? Otherwise we are at our SKU limit with items not intended for the marketplace". Still no response A full 23 minutes later the agent responded "hello" then after 25 SECONDS closed the chat. It was evident that we were being ignored as the SAME agent replied to an unrelated question support ticket during this time! Rude, evasive and we could not trust this company with our business. As we can only leave one star, let's look for a positive to deserve that one star.... ...the experience led us to re-look at OnBuy integration and we quickly found another which does allow us not to include non-marketplace products in our plan, is so quick and easy to use. It's not listed in the OnBuy integrations but it uses the OnBuy API

Very appreciate , I am so glad I could use their app . And their customer service are so professional and full of patience,thank you

TERRIBLE APP DONT INSTALL, VERY HARD TO DELETE AND UNSUBSCRIBE AND WHEN YOU CONTACT THEM FOR HELP ON HOW TO DELETE AND UNSUBSCRIBE THEY DONT ANSWER

The app works great, one of the better marketplace integrations I have used. I had some difficulty understanding how the spreadsheet upload worked but customer service were very helpful. They respond extremely quickly and took their time to fix the issues I was facing on my behalf, as well as talking me through the process and what they had done in a meeting.

Absolutely dreadful. They cannot match the right products with the shopify site to the onbuy site. You end up spending much time trying to communicate with them to sort it out. I am going to leave them very soon if they do not resolve the matter. I have another feed company ready and waiting in the pipeline!

Good service.... eventually , they did not understand the issues and would have been better and quicker if they could act like humans and telephone for chat , would have sorted the problem a lot quicker , emails / screenshots are ok for easy problems, but sometimes a chat is better. Thanks Caratech.

Really good app, operates fine, and the support is fantastic. If you have any problems or aren't sure how something works, they are there to help almost immediately.

Great app. Support was really good and helped me set up very quickly. only issue I faced is 10000 product limit. you need to pay more to increase the limit. But overall experience was so good.

Great support from the CedCommerce team. They were very helpful and easy to communicate with. Thank you

do not work, totally wasted time. not recommended!! only support the 10000skus, not products. means you could only feed a few listings.

Very helpful, although not the most straightforward process, the support is quite quick and aims to go above and beyond to sort things out.

they set a trap for you. Price ads only support 10,000 SKUs, which means you can only offer a few products if your product has multiple variants. In order to ask you to pay extra, they will import all your listings (some of which may not be intended to be available) into the app, and then your listings will exceed the limit. If you ask to remove unchecked listings, they ignore your request and make lots of excuses instead. Very bad experience.

The app never worked to me. Expended HOURS and more HOURS. If you sell refurbished / used products with different SKU and same BARCODE ! CedCommerce have some good app, but this is not one of them. This app is a NIGHTMARE !!!

It's been 2 months of setting up and communication is low. It's still not set up; I think Anoop has given up. I'm left in the dark without knowing how to move forward. I don't think this integration can handle stores with many skus. The 7 day trial starts straight away and not when it's live. There's no stats to justify the expense of the integration. I don't know if my products will sell on Onbuy

Great app. Great staff and service. Everything has been super smooth till now and the staff has been very supportive. Kudos to Anoop for instant help always.

Quick response and accurate communication. Perfectly and quickly solved the problem for me!

App works really well for simple products, team is now helping me customize the app for my requirements with products with variants. Good customer service

Amazing customer service on this app, really quick and helpful. A great all round app for selling on buy. Once you get the hang of it it's easy.

Customer service is extremely good. They are very happy and try to work with you as best they can. well done.

So far so good, seems easy enough to use. Wish there was some more information in the Help section, however, the Customer Service is fast and helpful so anything I wasn't sure about was resolved.

Easy to install and manage. The support team is good. They are easy to reach over the Chat option they have.

Very pleased with the help I got. I got quick solutions for everything and the communication was really good as well.

Excellent customer service and support. App is easy to install and manage. CED Commerce team is always available to help.

This app is not very thought through, and support is non existent. On our own Shopify website we offer our products as singles and bundles. For Onbuy, obviously we only want to offer the singles. The app can't work this out and therefore we haven't been able to upload our products. Support is extremely slow and hasn't been able to provide a solution, except creating separate EANs for the bundles, which is just wrong. Unfortunately I can't recommend this app.

Quick response and accurate communication. Perfectly and quickly solved the problem for me! Five star reviews are a must!