Reviews for CA: Google Ads Performance Max

We re-installed a paid version of this app after trying to unsuccessfully use it in 2021, but will now be uninstalling it a few weeks later. We made two requests for support over this period without any answer, even though the app told us that our campaign failed and offered a link to support to fix the problem. The add offers nothing that the official Google ads website doesn't offer for free and Google help support is excellent unlike the non existent help offered by this app. Very disappointed. I hate leaving negative reviews but there is nothing positive to say about this app.

Support is very bad. No response on the email/in app support section. Even if you are in the highest plan, support people never respond, To schedule a call we need to wait 10 days. Even that they dont care if we didn't join. Due to this i have scheduled to make a phone call. Still they did not called me back

I took 14 Free day trial to understand how it actually works. I uninstalled it on 15th day and subsequently $900 ( INR 76 K ) was levied. I kept writing mails to cancel the invoice but the support team never responded. Shopify customer care told me they have no responsibility for Apps, I have to deal with this directly and account will remain suspended till i pay full amount. So after writing them multiple times with no response ( You cant reach them by call) i was forced to pay for this absolute scam to save my Business. They very next day they respond to my cancellation mail (which they never replied earlier)- Your ticket is closed. After payment I reinstalled it and whenever I ask for any support no one actually responds. Till date I dont know what they do. They mentioned I have a dedicated account manager and I have to book his calendar. But the calendar is not free for 15 days. Also most of the reviews will tell you that they were made to give review stating that is mandatory to give review to get service. I would advice to stay away from this App. I have installed everything on my own but actually they dont do anything. You will only get a report which has no value add. Google Analysis gives it free. I have been using GoogleAds directly for years and thought this will value add and do some thing. But its just a scam. They do not have any service. Dont do the mistake I did. Dont even try 14 days trial. You CANT cancel and you will be auto charged WHICH IF YOU DONT PAY , YOUR ACCOUNT WILL BE SUSPENDED. BEWARE.

Fitted BLVD

2024-06-03

United States

its been good so far

best for google ads but some time app is not working properly

Kaps B International

2024-05-26

Australia

Easy setup

trust worthy

Home Linen Store

2024-05-24

United Kingdom

easy and quick

5/5

STPL

2024-05-21

United Kingdom

Very easy set up and having someone on hand to help was great!

immerkind

2024-05-21

Germany

Easy Setup.

I've had to change my initial review as things just went downhill and support became very limited. I had an issue with not being able to view the analytics and was consistently told they would get back to me. I've got to the point where I don't know what I'm actually them for anymore. I will be uninstalling.

just trying

goolge ads is best ads

All good so far - easy set up

so good

Easy to use, save time and efforts

Easy to use, flexible, just perfect

great

Everything’s great! Keep up the good work.

It is very promising | just getting started tying to add a square and landscape logo to start the trial period

It's a very good app and generate more sales for the store

Catholically

2024-04-24

Italy

JUNK app. Doesn't work. I had it for 2 years and wasted money. It used to be free, it was "upgraded"" to 29usd per month to do nothing. I didn't even know I was paying. Ripped me off. Today I've tried to use it and nothing worked. Unable to see any meaningful statistics. Stiill connected to UA3, dead analitycs. Never opened it, never knew I was paying. Stay away from them. They do nothing more than Google or Bing. Actually they do less. I've reinstalled to leave a review.

Honestly, I'm giving this 3 stars because they're requiring me to review as a part of my setup. I'm not down with providing feedback until I have tried the product.

Setting up process is very easy with just a few clicks.