Reviews for BOLD Upsell AI Powered Upsells

We legit love the Bold Upsell app! It has helped bring awareness to our handmade line of accessories that are available for our cast iron skillets, and have see a 30% increase in accessory product sales simply because people are actually seeing the products now. The pop up helps people add value to their purchases, and is a beautifully clean, easy to customize app that is not aggressive or intrusive feeling. People can learn about add-ons for that purchase or for down the road, or simply opt out by clicking the "No Thanks!" button just before checkout. So- thanks for making something so great! And keep up the good work!

Thanks for the review!

Helpful product and really good customer service. I had an issue transferring upsell to a new theme and got immediate help. Thanks Chintak... great work!

I wanted to add a BOGO to my store and I wasn't sure how. Chintak from support took great care of me. I'm up and running and couldn't be happier. Thanks!

Chintak provided great customer service, and got the issues I had getting set up squared away quickly and efficiently.

Ruffwear

2023-06-05

United States

Glitchy, not mobile friendly, slow backend interface, reporting does not work, and not accessible! Relayed my accessibility compliance concerns to no avail.

BE VERY careful downloading this app. We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50. In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find. The app works great when it's installed, but be really careful.

The app works, but when you delete it, the drama starts. Some time ago I deleted the app and now I wanted to remove the code of our theme. Unfortunately, it's not that easy. I never had such difficulties to remove an app before. When removing the code, errors occur that cause the storefront to crash. I have integrated, removed code and edited many different apps but have never had such problems. I contacted support and they advised me to open a ticket. In the Bold Helpcenter all you can find in the chat box is their "Get Started" function, which doesn't help anyone with a problem after a bit of searching you will find where to open a ticket. Very disappointed that I also paid money for something like this. They make customer acquisition easy but everything else as cumbersome as possible.

Excellent customer service. Krupa did a great job solving my problem and providing follow up support until the issue was resolved. Can't thank her enough.

The customer service via email was professional and excellent. They quickly fixed the issue. Great job!

I really like their customer support. Very friendly and accessable and you can actually chat with a real person! Also the app works well and does what it says, reliably.

Thanks so much bold team for helping us troubleshoot issues with our upsell pop up and getting them fixed so quickly! We are generally very happy with the app as well and it drives lots of value for us.

Great app, super helpful customer service - would definitely recommend. Easy to set up discounts and upsells.

Great app to increase your average order value. The support team is even greater thanks to Irfan & Birpal.

Magic Candle Company

2023-01-03

United States

Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app. UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.

Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.

No funciona, no enseña al cliente nada cuando añade al carrito. Hemos pagado esta herramienta para nada. Devolvedme el dinero.

Great support in helping me update the cross-sell modal to function how I need it!! Fits my funnel workflow now so Thanks!!

Wonderful App! It does everything it promises perfectly and if you need any assistance, the bold team will log in and carefully sort out the issue - this is my personal experience. Highly recommend!

Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because I am not using the app at all.

THEY DO NOT RESPOND TO HELP THE APP DOES NOT WORK DO NOT WASTE YOUR TIME. I have been asking for help for ages

Bold Upsell works great for us to create upsells and cross sells on our platform. Customer service for the app is great. Ifran helped me fix all the issues I was having quickly!

I installed this app 3 days ago. I'm yet to see the results but it's easy to use.I will reach out if i need any info

I had to contact the help chat service with a coding issue as I was out of my depth. Birpal was fantastic and had my complex issue sorted within 15 minutes.. Thank you!

I downloaded this app to help with upselling and cross selling my products. It was easy to set up and looks top notch. I really like this app!